If you work in international companies and have to carry out internal communication in English, this is the program for you. You will learn the language fluently and with the requirements that your job needs"

Undoubtedly, the globalization of markets has made speaking English essential in today's society, especially at the business level. Knowing English is one of the fundamental skills that most companies require of or from their employees. Increasingly, companies are coming into contact with people from abroad, whether they are part of their workforce, potential customers or their own suppliers, for example. As a result, it is common to have to conduct conversations, in person, by telephone or in writing, in another language. For this reason, TECH has decided to create this postgraduate certificate in Workplace Complaints and Incident Resolution in English.

A program that includes the main techniques for learning how to contact customers about their complaints, but also how to carry out interdepartmental communication that allows employees to keep up to date on the company's main actions or to quickly and safely handle personnel-related tasks such as medical leave, voluntary resignations or vacation requests. In short, an endless number of daily actions that can be solved more easily if the interlocutor is clearly understood and, for this, there is nothing better than improving the level of English with this postgraduate certificate.

In addition, one of the main advantages of this program is that it is offered in a 100% online format, through a virtual campus where the student can find a multitude of theoretical and practical resources. Thus, the student will be able to easily self-manage their learning process, combining it perfectly with the rest of their daily activities. 

Knowing English will allow you to access positions of greater responsibility in your company, communicating with international customers and suppliers"

This postgraduate certificate in Workplace Complaints and Incident Resolution in English contains the most complete and up-to-date educational program. The most important features include:

• Practical case studies presented by English teachers
• The graphic, schematic, and practical contents with which they are created provide scientific and practical information on the disciplines that are essential for professional practice
• Practical exercises where the self-assessment process can be carried out to improve learning
• Special emphasis on innovative methodologies for teaching languages
• Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection work
• Content that is accessible from any fixed or portable device with an Internet connection 

Companies are looking for professionals who are able to defend themselves in English and know how to deal with customer complaints. This program will teach you everything you need to know to work in public" 

Its teaching staff includes native English teachers, who bring to this program the experience of their work, as well as recognized specialists from leading societies and prestigious universities.

The multimedia content, developed with the latest educational technology, will provide the professional with situated and contextual learning, i.e., a simulated environment that will provide an immersive training experience designed to train for real-life situations.

This program is designed around Problem-Based Learning, whereby the student must try to solve the different professional practice situations that arise throughout the program. For this purpose, the student will be assisted by an innovative interactive video system created by renowned and experienced experts. 

TECH offers students multiple didactic resources with which they can improve their English skills"

Improving your level of English will help you to solve incidents with foreign customers"

The main objective of this TECH postgraduate certificate is to offer students a higher qualification that allows them to improve their level of English, accessing specific knowledge on issues related to Complaints and Incident Resolution. In this way, the student will be able to carry out his daily work in a more efficient way, reaching the levels of excellence required by his company in this area.

Speaking English will allow you to be fluent in different tasks related to your job"

General Objectives

• Solve basic and simple communicative tasks in order to fulfil their functions both in a work environment and in everyday situations
• Interact and express yourself in these situations in an independent and adequate manner, in a standard register in written and oral communication
• Define the most relevant social aspects of everyday life situations and recognize the most common forms of social relationships
• Use the linguistic resources necessary to get by in communication situations in the work environment
• Develop resources and tools that enable them to assess and improve their own learning and use of the language
• Be able to understand the main points of clear texts in standard language texts if they deal with familiar matters, whether in work or personal situations
• Know how to cope in most situations which may arise in the workplace where English is used as a lingua franca
• Be able to produce simple and coherent texts on topics that are familiar to their work or in which they have a personal interest
• Be able to describe work experiences, events, wishes and aspirations, as well as briefly justify their opinions or explain their work plans 

Specific Objectives

• Produce simple oral texts taking into account differences in register
• Understand and use simple vocabulary related to departments and positions in a company
• Respond to incidents and administrative formalities, following the rules of the typical textual genres of the business world
• Relate appropriately with the client, using simple expressions that respect the rules of politeness
• Use a series of simple connectors and other elements to ensure coherence of discourse
• Use vocabulary and descriptive expressions of the business structure

This program will help you develop the skills you need to meet customer demands in English"