Become an expert in international insurance activity control legislation with this exclusive Professional master’s degree from TECH"

Why Study at TECH?

TECH is the world's largest 100% online business school. It is an elite business school, with a model based on the highest academic standards. A world-class center for intensive managerial skills education.   

TECH is a university at the forefront of technology, and puts all its resources at the student's disposal to help them achieve entrepreneurial success"

At TECH Global University

Innovation

The university offers an online learning model that balances the latest educational technology with the most rigorous teaching methods. A unique method with the highest international recognition that will provide students with the keys to develop in a rapidly-evolving world, where innovation must be every entrepreneur’s focus.

"Microsoft Europe Success Story", for integrating the innovative, interactive multi-video system. 

The Highest Standards

Admissions criteria at TECH are not economic. Students don't need to make a large investment to study at this university. However, in order to obtain a qualification from TECH, the student's intelligence and ability will be tested to their limits. The institution's academic standards are exceptionally high...  

95% of TECH students successfully complete their studies.

Networking

Professionals from countries all over the world attend TECH, allowing students to establish a large network of contacts that may prove useful to them in the future.  

100,000+ executives prepared each year, 200+ different nationalities.

Empowerment

Students will grow hand in hand with the best companies and highly regarded and influential professionals. TECH has developed strategic partnerships and a valuable network of contacts with major economic players in 7 continents.  

500+ collaborative agreements with leading companies.

Talent

This program is a unique initiative to allow students to showcase their talent in the business world. An opportunity that will allow them to voice their concerns and share their business vision. 

After completing this program, TECH helps students show the world their talent.

Multicultural Context

While studying at TECH, students will enjoy a unique experience. Study in a multicultural context. In a program with a global vision, through which students can learn about the operating methods in different parts of the world, and gather the latest information that best adapts to their business idea.

TECH students represent more than 200 different nationalities.  

Learn with the best

In the classroom, TECH’s teaching staff discuss how they have achieved success in their companies, working in a real, lively, and dynamic context. Teachers who are fully committed to offering a quality specialization that will allow students to advance in their career and stand out in the business world. 

Teachers representing 20 different nationalities. 

TECH strives for excellence and, to this end, boasts a series of characteristics that make this university unique:   

Analysis

TECH explores the student’s critical side, their ability to question things, their problem-solving skills, as well as their interpersonal skills.  

Academic Excellence

TECH offers students the best online learning methodology. The university combines the Relearning method (postgraduate learning methodology with the best international valuation) with the Case Study. Tradition and vanguard in a difficult balance, and in the context of the most demanding educational itinerary. 

TECH is the world’s largest online university. It currently boasts a portfolio of more than 10,000 university postgraduate programs. And in today's new economy, volume + technology = a ground-breaking price. This way, TECH ensures that studying is not as expensive for students as it would be at another university.   

At TECH, you will have access to the most rigorous and up-to-date case analyses in academia” 

The MBA in Insurance Industry Management has a content that focuses on highly relevant topics related to regulation, technical provisions, actuarial calculation, new trends in the insurance industry and taxation in the sector. In this sense, the business professional will find out about the regulations in the insurance sector, its legal aspects, risk and taxation, and a number of fundamental concepts that will make them experts in the field upon completion of the program.

A study plan tailored to your needs and designed under the most effective pedagogical methodology, Relearning"

Syllabus

One of the main features of this Professional master’s degree is the inclusion of tax matters, as well as the importance of solvency and cybersecurity in the insurance industry. In addition, practical cases of international scope are taught, making it a content of excellence. This degree is offered in a 100% online format and will have a large library of multimedia resources such as interactive summaries and specialized readings. Additionally, it gives total freedom to access it from any device with an Internet connection.  

Over the course of 12 months, this program creates a unique and effective teaching experience that lays the foundation for a promising and successful future in insurance industry management. In this way, you will cover a wide range of topics relevant to the international insurance industry. In this sense, the student will analyze insurance as a regulated activity abroad and will consider the global context, which will allow understanding the legal bases that support this activity. 

It will also address the relationship between insurance and risk, exploring how this sector evaluates, manages and assumes the risks associated with the policies. It will also delve into regulatory compliance and corporate governance at a global level, highlighting the importance of transparency and accountability in the insurance sector. 

For this reason, an exclusive plan has been designed that will be adapted to the professional objectives and will propel the student to excellence in the field of insurance. The program will offer innovative content based on the latest trends, and added to the Relearning method, which will allow the professional to understand complex concepts in less time and with more efficiency.  

This Professional master’s degree takes place over 12 months and is divided into 15 modules:

Module 1. Insurance as a Regulated Activity at the International Level
Module 2. Legal Aspects of Insurance. International Context
Module 3. Insurance and Risk
Module 4. Insurance Distribution
Module 5. Regulatory Compliance and International Corporate Governance
Module 6. Composition of the Economic Balance Sheet under Solvency II Regulations
Module 7. Solvency II: the Prudent Management of the Insurance Activity
Module 8. Conduct and Supervisory Risk in the Insurance Industry
Module 9. Taxation in the Insurance Industry. Direct Taxes
Module 10. Taxation in the Insurance Industry. Indirect Taxes
Module 11. Leadership, Ethics and Social Responsibility in Companies
Module 12. People and Talent Management
Module 13. Economic and Financial Management
Module 14. Commercial Management and Strategic Marketing
Module 15. Executive Management

Where, When and How is it Taught?

TECH offers the possibility of developing this MBA in Insurance Industry Management completely online. Throughout the 12 months of the educational program, you will be able to access all the contents of this program at any time, allowing you to self-manage your study time. 

Module 1. Insurance as a Regulated Activity at the International Level

1.1. Implementation Regime of Community Insurers in Other Countries within the European Union: Home Member State, Host Member State

1.1.1. Freedom to Provide Services
1.1.2. Right of Establishment
1.1.3. Subscription Agency

1.2. Obligations of Insurance Entities

1.2.1. Permanent Representation in the Host State
1.2.2. Customer Service
1.2.3. Customer Advocacy Service

1.3. Role of the Supervisory Body of the Home State

1.3.1. Supervisory Function
1.3.2. Sanctioning Function
1.3.3. Control Function

1.4. Role of the Supervisory Body of the Host State

1.4.1. Supervisory Function
1.4.2. Sanctioning Function
1.4.3. Control Function

1.5. Regime of Third Country Insurance Entities in the European Union

1.5.1. Permanent Establishment
1.5.2. Freedom to Provide Services
1.5.3. Subscription Agency

1.6. Regime for the Operation of Community Insurers in Third Countries

1.6.1. Permanent Establishment
1.6.2. Freedom to Provide Services
1.6.3. Subscription Agency

1.7. Special Auto Insurance Regime

1.7.1. Obligations of the Host State
1.7.2. Representation
1.7.3. Claims Management

1.8. Ofesauto and Equivalent Bodies in Third Countries

1.8.1. Organization
1.8.2. Skills
1.8.3. Operation 

1.9. Insurance Contracts and Jurisdiction Clauses

1.9.1. Jurisdiction
1.9.2. Competition
1.9.3. Conflict Regulations

1.10. Conflict Resolution Systems

1.10.1. Mediation
1.10.2. Arbitration 
1.10.3. Collaboration Agreements 

Module 2. Legal Aspects of Insurance. International Context 

2.1. The Insurance Contract. Particularities

2.1.1. Object of the Contract, Onerousness and Randomness
2.1.2. Parties to the Contract and Other Intervening Parties
2.1.3. Onerousness, Consensuality and Successive Tract

2.2. The Branches of Insurance

2.2.1. International Definition Criteria
2.2.2. Life Insurance Branches
2.2.3. Non-Life Insurance Branches

2.3. The Insurance Regulatory Framework: Europe, America and Asia-Pacific 

2.3.1. IAIS Principles and Standards
2.3.2. Overview of Regulatory Developments: Quantitative and Qualitative Requirements
2.3.2. Changes in Governance Requirements

2.4. International Legislation on the Control of Insurance Activity

2.4.1. International Supervisory and Control Bodies
2.4.2. Supervisory Authorities: Competencies and Coordination in a Global Environment
2.4.3. Key Regulatory Aspects in the Field of Supervision and Oversight

2.5. Protection of Personal Data

2.5.1. Models of Privacy Regulation: Europe, America and Asia - Pacific
2.5.2. Global Impact of the European Data Protection Regulation
2.5.3. Physical Environment and Digital Environment

2.6. Prevention of Money Laundering and Terrorist Financing

2.6.1. Money Laundering and Terrorist Financing Legislation
2.6.2. Recommendations of the Financial Action Task Force (FATF/FATF)
2.6.3. High Risk Countries

2.7. Fraud Prevention

2.7.1. Fraud Typology. Concept
2.7.2. Elements of Fraud Management Systems
2.7.3. Sectorial Regulation in Regard to Fraud

2.8. Developments and Perspectives on New Risks and Sustainability: Ethics and Responsibility in the Insurance Business

2.8.1. From CSR to ESG
2.8.2. New Paradigms in Sustainability and Risk
2.8.3. Evolution of Regulatory Requirements at the International Level

2.9. Cyber-Resilience, Governance and Security of ICTs

2.9.1. Security of Networks and Information Systems: Regulatory Developments
2.9.2. The Impact of Insurers on Cyber Resilience Levels
2.9.3. Cybersecurity Governance Framework

2.10. Consumer Protection. Transparency and Disclosure Obligations

2.10.1. United Nations Guidelines for Consumer Protection
2.10.2. Transparency and Disclosure Obligations: Regulatory Developments
2.10.3. E-commerce and Distance Selling

Module 3. Insurance and Risk

3.1. Risk and Its Role in the Insurance Business

3.1.1. Risk Contextualization
3.1.2. Risk in the Insurance Business
3.1.3. Conduct in the Event of Risk

3.2. The Insurable Risk

3.2.1. Conditions for a Risk to Be Insurable
3.2.2. Risk Classification
3.2.3. Selection and Surveillance of Risks

3.3. Risk Distribution between Insurers

3.3.1. Risk Sharing
3.3.2. Reinsurance
3.3.3. Co-Insurance

3.4. The Insurance Business

3.4.1. Insurance Business Cycle
3.4.2. Elements of the Insurance Business
3.4.3. Profit or Profit Margin in the Insurance Business

3.5. The Insurance Industry and the Control of Its Business

3.5.1. Economic and Social Function of Insurance
3.5.2. Control of the Insurance Business
3.5.3. Objectives of Control

3.6. Evolution of Solvency Regulations

3.6.1. Concept of Solvency. Importance in the Insurance Sector
3.6.2. Evolution of Community Regulations
3.6.3. Solvency Regulations in Third Countries

3.7. Solvency II and Risk

3.7.1. Quantitative Risk Assessment
3.7.2. Qualitative Risk Assessment
3.7.3. Information and Transparency to the Market

3.8. Risk Management as a Key Element in Insurance Entities

3.8.1. Risk Management Systems
3.8.2. Risk Management Process
3.8.3. Risk Management in the Insurance Business. Relevance

3.9. Risk Management and Its Role in Digital Transformation

3.9.1. Digital Transformation. Contextualization
3.9.2. Digital Transformation in the Insurance Business
3.9.3. Digital Transformation and Risk Management

3.10. Emerging Risks in the Insurance Business

3.10.1. Cyber Risks
3.10.2. ESG Risks
3.10.3. Other Emerging Risks

Module 4. Insurance Distribution

4.1. Insurance Sector Analysis: Figures

4.1.1. The Global Insurance Market
4.1.2. The Insurance Business
4.1.3. Insurance Supervision

4.2. Regulation of the Distribution Activity

4.2.1. Regulation at the Global Level
4.2.2. Regulation in Different International Jurisdictions
4.2.3. Supervisory Institutions

4.3. Distribution Activity

4.3.1. What Is Distribution?
4.3.2. What Is Not Distribution?
4.3.3. Distribution at the International Level

4.4. Types of Distributors

4.4.1. Distributors in the EU
4.4.2. Distributors outside the EU
4.4.3. Special Mention of OBS (Insurance Banking Operators)

4.5. Requirements for Access to the Distribution Activity, Obligations and Administrative Record

4.5.1. Requirements for Access to the Distribution Activity
4.5.2. Applicable Obligations
4.5.3. Administrative Registration

4.6. Information to Be Provided to the Customer and Product Governance

4.6.1. General Customer Information Duties
4.6.2. Specific Information Duties: Sustainability Criteria and Greenwashing
4.6.3. Duty to Prevent Conflicts of Interest

4.7. Consumer Protection

4.7.1. Legal Framework for the Defense of Financial Consumers
4.7.2. Global Action Plans
4.7.3. Action Plans in Different International Jurisdictions

4.8. Cross-Border Activity

4.8.1. Activity within the EU in the Right of Establishment
4.8.2. Activity within the EU in Freedom to Provide Services
4.8.3. Activity outside the EU

4.9. Distributor Training

4.9.1. Requirements
4.9.2. Training Objectives
4.9.3. Training at the International Level

4.10. Supervision of Distributors

4.10.1. Supervisory Authorities
4.10.2. Types of Supervision
4.10.3. Administrative Control

Module 5. Regulatory Compliance and International Corporate Governance

5.1. Regulatory Compliance

5.1.1. Regulatory Compliance
5.1.2. Origins and Evolution of Regulatory Compliance
5.1.3. The Future of Regulatory Compliance

5.2. Compliance and Corporate Governance

5.2.1. Corporate Governance
5.2.2. OECD and G20 Corporate Governance Principles
5.2.3. The Responsibility of Boards of Directors

5.3. International Compliance Standards

5.3.1. International Standardization Activity
5.3.2. ISO 19600 and ISO 37001
5.3.3. The High Level Structure of Management Systems

5.4. The Function of Compliance in Organizations

5.4.1. The Function, Its Necessity and the Relationship with Other Areas
5.4.2. Benefits and Problems
5.4.3. Outsourcing of the Function

5.5. The Figure of the Compliance Officer

5.5.1. The Compliance Officer in the Company's Organizational Structure
5.5.2. Independence, Impartiality and Determination of Functions
5.5.3. The Responsibility of the Compliance Officer

5.6. Compliance Matters (I) Prevention of Money Laundering

5.6.1. Criminal Liability of Legal Persons. International Perspective
5.6.2. Anti-Corruption Policies OCDE Best Practice Guidelines
5.6.3. Prevention of Money Laundering

5.7. Compliance Matters (II) Information Security

5.7.1. Information Security
5.7.2. BYOD Model vs. Enterprise Control of the Use of Technology Resources
5.7.3. The Information Society

5.8. Compliance Matters (III) Intellectual Property

5.8.1. Privacy and Data Protection
5.8.2. Intellectual Property
5.8.3. Protection of Trade Secrets

5.9. Standards and Service Level Agreements

5.9.1. Standards and Standardization Organizations
5.9.2. Implementation and Benefits of Standards
5.9.3. Service Level Agreements (SLAs)

5.10. Regulatory Compliance in Regulated Sectors

5.10.1. Regulated Sector and International Approach
5.10.2. Financial Sector  
5.10.3. Insurance Sector 

Module 6. Composition of the Economic Balance Sheet under Solvency II Regulations

6.1. Solvency II

6.1.1. Solvency II Definition Process
6.1.2. Comparison Solvency I vs. Solvency II
6.1.3. Scope of Application
6.1.4. Solvency II Structuring
6.1.5. Solvency II Transition Measures
6.1.6. Solvency II Regulatory Review

6.2. Economic Balance Sheet: Assets

6.2.1. Valuation of Assets. (NIIF13)
6.2.2. Intangible Assets
6.2.3. Finance and Operating Leases
6.2.4. Material Assets
6.2.5. Investments
6.2.6. Matching Adjustment and Replicating Portfolio

6.3. Economic Balance Sheet: Liabilities

6.3.1. Technical Provisions. Separation by LOB
6.3.2. Calculation of Liabilities: as a Whole vs. Best Estimate
6.3.3. Calculation of the Present Value of Provisions

6.4. Economic Balance Sheet: Net Assets

6.4.1. Valuation of Net Worth: Basic Shareholders' Equity
6.4.2. Valuation of Net Worth: Supplementary Shareholders' Equity
6.4.3. Quality of Shareholders' Equity Tier Worth
6.4.4. Solvency II Minimum Capital Requirement (MCR)
6.4.5. Risk Map. Standard Formula vs. Internal/Partial Model

6.5. Life Underwriting Risk

6.5.1. Underwriting Risk in Life Insurance
6.5.2. Underwriting Risk in Death Insurance
6.5.3. Underwriting Risk in Health Insurance ( Life Techniques)

6.6. Market Risk

6.6.1. Market Risk
6.6.2. Interest Rate Risk
6.6.3. Equity Risk
6.6.4. Real Estate Risk
6.6.5. Spread Risk
6.6.6. Concentration Risk
6.6.7. Currency Risk

6.7. Non-Life Underwriting Risk

6.7.1. Non-Life Underwriting Risk: Premium and Reserve; Casualty and Catastrophe.
6.7.2. Underwriting Risk in Health Insurance (Non-Life Techniques)
6.7.3. USP: Own Parameters

6.8. Operational Risk, Credit Risk and BSCR Calculation

6.8.1. Operational Risk
6.8.2. Methods for Calculating Operational Risk
6.8.3. Introduction to Credit Risk
6.8.4. Methods for Calculating Operational Risk
6.8.5. Global Risk Aggregation Matrix BSCR

6.9. Intergroup SCR: Financial Situation

6.9.1. Participating Entity
6.9.2. Related Entity
6.9.3. Groups Subject to Supervision
6.9.4. Consolidation Methods and Calculation of Group Solvency

6.10. New Standards: IFRS 17

6.10.1. Niif 17
6.10.2. BBA Method 
6.10.3. VFA Method 
6.10.4. PAA Method 
6.10.5. Transition

Module 7. Solvency II: Private Management of the Insurance Business

7.1. Governance and Risk Management System

7.1.1. Competence and Honorability
7.1.2. Conflict of Interest
7.1.3. Risk Management System

7.2. Internal Risk and Solvency Assessment (ORSA)

7.2.1. ORSA Process
7.2.2. Significant Risks: Tension Test and Scenario Analysis
7.2.3. Description and Contents of the ORSA Report

7.3. Risk Appetite and Tolerance

7.3.1. Considerations for Determining Risk Appetite
7.3.2. Methodology
7.3.3. Frames of Reference

7.4. Internal Control and Internal Audit

7.4.1. Internal Control System
7.4.2. Internal Audit Function
7.4.3. Risk Map

7.5. Actuarial Function

7.5.1. Organizational Structure
7.5.2. Lines of Defense
7.5.3. Scope of the Actuarial Function

7.6. Financial Position and Solvency Report

7.6.1. Governance System
7.6.2. Risk Profile
7.6.3. Valuation for Solvency and Capital Management Purposes

7.7. Periodic Supervisory Report

7.7.1. Scope
7.7.2. Objectives
7.7.3. Risks Expected in the Future

7.8. Quantitative Reporting Models - Quarterly

7.8.1. Information Required for Monitoring
7.8.2. Taxonomy
7.8.3. Periodicity

7.9. Quantitative Reporting Models - Annual

7.9.1. Information Required for Monitoring
7.9.2. Taxonomy
7.9.3. Periodicity

7.10. Internal Models. Other Considerations

7.10.1. Internal Models
7.10.2. Captive Companies
7.10.3. Review of EU Insurance Regulations

Module 8. Conduct Risk and Supervision in the Insurance Industry

8.1. General Principles of Conduct and General Obligations of Information

8.1.1. General Principles and Duties of Information
8.1.2. Information to Be Provided by an Insurance Entity
8.1.3. Information to be Provided by an Insurance Intermediary

8.2. Information Regulations and Rules of Conduct

8.2.1. Regulations Applicable to the Marketing of Financial Instruments 
8.2.2. Community Regulations on Information and Rules of Conduct
8.2.3. International Standards, Approach and Examples

8.3. Information Prior to Contracting

8.3.1. Types of Sales
8.3.2. Non-Life Insurance
8.3.3. Life Insurance

8.4. Information Prior to Contracting Insurance-Based Investment Products

8.4.1. Insurance-Based Investment Products
8.4.2. Information on Insurance-Based Investment Products
8.4.3. Types of Sales

8.5. Modalities of Transmission of Information

8.5.1. General Requirements
8.5.2. Distance Marketing
8.5.3. Special Requirements Applicable to Insurance-Based Investment Products

8.6. Advertising in Insurance Transactions

8.6.1. General Principles and Reservation of Denomination
8.6.2. Advertising of Insurance Entities
8.6.3. Advertising of Insurance Brokers

8.7. Conflicts of Interest in Insurance Distribution

8.7.1. Detection of Conflict of Interest
8.7.2. Policies in Terms of Conflicts of Interest
8.7.3. Procedures for Action

8.8. Remuneration and Incentives

8.8.1. General Principle
8.8.2. Concept of Remuneration
8.8.3. Remuneration and Incentives in the Case of Insurance-Based Investment Products

8.9. Joint Selling with Non-Insurance Products

8.9.1. Practice of Combined and Linked Sales: Information Duties
8.9.2. Combined Sales
8.9.3. Related Sales

8.10. Product Life Cycle and Governance

8.10.1. Insurance Product Designer 
8.10.2. Governance Requirements Applicable to Designers. Product Life Cycle 
8.10.3. Governance Requirements Applicable to Distributors of Non-Designer Products 

Module 9. Taxation in the Insurance Industry. Direct Taxes 

9.1. Direct Taxation

9.1.1. Taxes Comprising Direct Taxation
9.1.2. Direct Taxation as Sustainable Value Creation (ESG)
9.1.3. General and Specific Regulations for Direct Taxation 

9.2. Taxation of Insurance Entities

9.2.1. Taxation of Insurance Entities. Key Concepts
9.2.2. Specialties for Insurance Entities
9.2.3. Declaration in a Tax Consolidation Group with a Dominant Insurance Entity

9.3. Accounting: Accounting Plan for Insurance Entities/IFS.

9.3.1. Sectorial Adaptation
9.3.2. Financial Statements and Premium Volume
9.3.3. Reflection in the Corporate Income Tax Liquidation

9.4. Corporate Income Tax I-International Taxation

9.4.1. Adjustments to the Taxable Base: Technical Provisions
9.4.2. Offsetting of Tax Losses: Tax Group
9.4.3. Capitalization Reserve

9.5. Corporate Income Tax II-International Taxation

9.5.1. Determination of the Gross Tax Payable
9.5.2. Deductions and Allowances
9.5.3. Limits on Deductions and Offsets

9.6. Form 200 and 220 and Equivalents in Other Jurisdictions

9.6.1. Model Specialties
9.6.2. Annexes and Supplementary Declarations
9.6.3. Deadlines and Filing

9.7. Investments in EIGs

9.7.1. Relationship with the Insurance Industry
9.7.2. Related Tax Consultations
9.7.3. Return and Specific Aspects to be Considered

9.8. Other Direct Taxation

9.8.1. Special Features of the Fractioned Payments of the IS
9.8.2. Corporate Restructuring
9.8.3. Reference Value for Other Direct Taxes

9.9. Reporting: Relationship with Direct Taxation

9.9.1. SII
9.9.2. Country by Country Report
9.9.3. DAC6

9.10. IS Inspections. Key Aspects

9.10.1. Key Aspects in IS Inspections
9.10.2. Related Transactions
9.10.3. Direct Taxation in the World. New Developments in Fiscal Year 2023

Module 10. Taxation. Indirect Taxes

10.1. Community Regulations. Origin of Exemptions

10.1.1. Value Added Tax in The European Union
10.1.2. Directive 2006/112/EU
10.1.3. Impact of Exemptions

10.2. Limitations on the Indirect Tax Deduction by Country

10.2.1. Indirect Tax as a Cost
10.2.2. Pro-Rata and Differentiated Sectors
10.2.3. Minimum Deduction

10.3. European Economic Interest Groupings (EIGs)

10.3.1. The EEIG
10.3.2. EEIGs in the Insurance Sector
10.3.3. VAT Exemption and Its Evolution in the Community Environment

10.4. Branching in the Insurance Industry

10.4.1. Subsidiary vs. Branch
10.4.2. Parent-Subsidiary Operations
10.4.3. Practical Risks

10.5. Special Regime for the Group of Entities (REGE)

10.5.1. REGE
10.5.2. REGE in the Insurance Sector
10.5.3. REGE vs. EEIG (European Economic Interest of Economic Interest)

10.6. Leasing and Insurance

10.6.1. Judgment of the TJUE BGŻ Leasing-Subject C-224/11
10.6.2. Leasing as a Contract of a Complex Nature
10.6.3. Insurance Formulas in Leasing

10.7. Self-Insurance

10.7.1. Elements of Insurance
10.7.2. Approximation to the Concept of Self-Insurance
10.7.3. Self-Insurance and Leasing

10.8. International Claims Management

10.8.1. Management as Part of Mediation
10.8.2. Evolution in Its Treatment for VAT Purposes
10.8.3. Cross-Border Claims and Correspondents

10.9. Contact Center, External Collaborators and Mediators

10.9.1. Contact Center, External Collaborators and Mediators. Functions
10.9.2. Evolution in Its Treatment for Taxes Purposes
10.9.3. Practical Risks

10.10. Insurance Premium Tax (IPS) in Europe

10.10.1. The IPS in Europe. Concept
10.10.2. Connecting Points in Terms of Location Rules 
10.10.3. Tax Rates in Europe 

Module 11. Leadership, Ethics and Social Responsibility in Companies

11.1. Globalization and Governance

11.1.1. Governance and Corporate Governance
11.1.2. The Fundamentals of Corporate Governance in Companies
11.1.3. The Role of the Board of Directors in the Corporate Governance Framework

11.2. Leadership

11.2.1. Leadership. A Conceptual Approach
11.2.2. Leadership in Companies
11.2.3. The Importance of Leaders in Business Management

11.3. Cross-Cultural Management

11.3.1. Concept of Cross-Cultural Management
11.3.2. Contributions to the Knowledge of National Cultures
11.3.3. Diversity Management

11.4. Management and Leadership Development

11.4.1. Concept of Management Development
11.4.2. Concept of Leadership
11.4.3. Leadership Theories
11.4.4. Leadership Styles
11.4.5. Intelligence in Leadership
11.4.6. The Challenges of Today's Leader

11.5. Business Ethics

11.5.1. Ethics and Morality
11.5.2. Business Ethics
11.5.3. Leadership and Ethics in Companies

11.6. Sustainability

11.6.1. Sustainability and Sustainable Development
11.6.2. The 2030 Agenda
11.6.3. Sustainable Companies

11.7. Corporate Social Responsibility

11.7.1. International Dimensions of Corporate Social Responsibility
11.7.2. Implementing Corporate Social Responsibility
11.7.3. The Impact and Measurement of Corporate Social Responsibility

11.8. Responsible Management Systems and Tools

11.8.1. CSR: Corporate Social Responsibility
11.8.2. Essential Aspects for Implementing a Responsible Management Strategy
11.8.3. Steps for the Implementation of a Corporate Social Responsibility Management System
11.8.4. Tools and Standards of CSR

11.9. Multinationals and Human Rights

11.9.1. Globalization, Multinational Corporations and Human Rights
11.9.2. Multinational Corporations and International Law
11.9.3. Legal Instruments for Multinationals in the Field of Human Rights

11.10. Legal Environment and Corporate Governance

11.10.1. International Rules on Importation and Exportation
11.10.2. Intellectual and Industrial Property
11.10.3. International Labor Law

Module 12. People and Talent Management

12.1. Strategic People Management

12.1.1. Strategic Human Resources Management
12.1.2. Strategic People Management

12.2. Human Resources Management by Competencies

12.2.1. Analysis of the Potential
12.2.2. Remuneration Policy
12.2.3. Career/Succession Planning

12.3. Performance Evaluation and Compliance Management

12.3.1. Performance Management
12.3.2. Performance Management: Objectives and Process

12.4. Innovation in Talent and People Management

12.4.1. Strategic Talent Management Models
12.4.2. Identification, Training and Development of Talent
12.4.3. Loyalty and Retention
12.4.4. Proactivity and Innovation

12.5. Motivation

12.5.1. The Nature of Motivation
12.5.2. Expectations Theory
12.5.3. Needs Theory
12.5.4. Motivation and Financial Compensation

12.6. Developing High Performance Teams

12.6.1. High-Performance Teams: Self-Managing Teams
12.6.2. Methodologies for Managing High Performance Self-Managed Teams

12.7. Change Management

12.7.1. Change Management
12.7.2. Types of Change Management Processes
12.7.3. Stages or Phases in Change Management

12.8. Negotiation and Conflict Management

12.8.1. Negotiation
12.8.2. Conflict Management
12.8.3. Crisis Management

12.9. Executive Communication

12.9.1. Internal and External Communication in the Business Environment
12.9.2. Communication Departments
12.9.3. The Head of Communication of the Company. The Profile of the Dircom

12.10. Productivity, Attraction, Retention and Activation of Talent

12.10.1. Productivity
12.10.2. Talent Attraction and Retention Levers

Module 13. Economic and Financial Management

13.1. Economic Environment

13.1.1. Macroeconomic Environment and the National Financial System
13.1.2. Financial Institutions
13.1.3. Financial Markets
13.1.4. Financial Assets
13.1.5. Other Financial Sector Entities

13.2. Executive Accounting

13.2.1. Basic Concepts
13.2.2. The Company's Assets
13.2.3. The Company's Liabilities
13.2.4. The Company's Net Worth
13.2.5. The Income Statement

13.3. Information Systems and Business Intelligence

13.3.1. Fundamentals and Classification
13.3.2. Cost Allocation Phases and Methods
13.3.3. Choice of Cost Center and Impact

13.4. Budget and Management Control

13.4.1. The Budgetary Model
13.4.2. The Capital Budget
13.4.3. The Operating Budget
13.4.5. The Cash Budget
13.4.6. Budget Monitoring

13.5. Financial Management

13.5.1. The Company's Financial Decisions
13.5.2. The Financial Department
13.5.3. Cash Surpluses
13.5.4. Risks Associated with Financial Management
13.5.5. Risk Management of the Financial Management

13.6. Financial Planning

13.6.1. Definition of Financial Planning
13.6.2. Actions to Be Taken in Financial Planning
13.6.3. Creation and Establishment of the Business Strategy
13.6.4. The Cash Flow Chart
13.6.5. The Working Capital Chart

13.7. Corporate Financial Strategy

13.7.1. Corporate Strategy and Sources of Financing
13.7.2. Corporate Financing Financial Products

13.8. Strategic Financing

13.8.1. Self-financing
13.8.2. Increase in Shareholder's Equity
13.8.3. Hybrid Resources
13.8.4. Financing through Intermediaries

13.9. Financial Analysis and Planning

13.9.1. Analysis of the Balance Sheet
13.9.2. Analysis of the Income Statement
13.9.3. Profitability Analysis

13.10. Analyzing and Solving Cases/Problems

13.10.1. Financial Information on Industria de Diseño y Textil, S.A. (INDITEX)

Module 14. Commercial Management and Strategic Marketing

14.1. Commercial Management

14.1.1. Conceptual Framework of Commercial Management
14.1.2. Commercial Strategy and Planning
14.1.3. The Role of Sales Managers

14.2. Marketing

14.2.1. The Concept of Marketing
14.2.2. The Basic Elements of Marketing
14.2.3. Marketing Activities in Companies

14.3. Strategic Marketing Management

14.3.1. The Concept of Strategic Marketing
14.3.2. Concept of Strategic Marketing Planning
14.3.3. Stages in the Process of Strategic Marketing Planning

14.4. Digital Marketing and e-Commerce

14.4.1. Objectives of Digital Marketing and e-Commerce
14.4.2. Digital Marketing and the Media It Uses
14.4.3. E-Commerce. General Context
14.4.4. Categories of e-Commerce
14.4.5. Advantages and Disadvantages of e-Commerce Compared to Traditional Commerce

14.5. Digital Marketing to Reinforce a Brand

14.5.1. Online Strategies to Improve Brand Reputation
14.5.2. Branded Content and Storytelling

14.6. Digital Marketing to Attract and Retain Customers

14.6.1. Loyalty and Engagement Strategies Using the Internet
14.6.2. Visitor Relationship Management
14.6.3. Hypersegmentation

14.7. Digital Campaign Management

14.7.1. What Is a Digital Advertising Campaign?
14.7.2. Steps to Launch an Online Marketing Campaign
14.7.3. Mistakes in Digital Advertising Campaigns

14.8. Sales Strategy

14.8.1. Sales Strategy
14.8.2. Sales Methods

14.9. Corporate Communication

14.9.1. Concept
14.9.2. The Importance of Communication in the Organization
14.9.3. Type of Communication in the Organization
14.9.4. Functions of Communication in the Organization
14.9.5. Elements of Communication
14.9.6. Problems of Communication
14.9.7. Communication Scenarios

14.10. Digital Communication and Reputation

14.10.1. Online Reputation
14.10.2. How to Measure Digital Reputation?
14.10.3. Online Reputation Tools
14.10.4. Online Reputation Report
14.10.5. Online Branding

Module 15. Executive Management

15.1. General Management

15.1.1. The Concept of General Management
15.1.2. The Role of the CEO
15.1.3. The CEO and their Responsibilities
15.1.4. Transforming the Work of Management

15.2. Manager Functions: Organizational Culture and Approaches

15.2.1. Manager Functions: Organizational Culture and Approaches

15.3. Operations Management

15.3.1. The Importance of Management
15.3.2. Value Chain
15.3.3. Quality Management

15.4. Public Speaking and Spokesperson Education

15.4.1. Interpersonal Communication
15.4.2. Communication Skills and Influence
15.4.3. Communication Barriers

15.5. Personal and Organizational Communication Tools

15.5.1. Interpersonal Communication
15.5.2. Interpersonal Communication Tools
15.5.3. Communication in the Organization
15.5.4. Tools in the Organization

15.6. Communication in Crisis Situations

15.6.1. Crisis
15.6.2. Phases of the Crisis
15.6.3. Messages: Contents and Moments

15.7. Preparation of a Crisis Plan

15.7.1. Analysis of Possible Problems
15.7.2. Planning
15.7.3. Adequacy of Personnel

15.8. Emotional Intelligence

15.8.1. Emotional Intelligence and Communication
15.8.2. Assertiveness, Empathy, and Active Listening
15.8.3. Self- Esteem and Emotional Communication

15.9. Personal Branding

15.9.1. Strategies for Personal Brand Development
15.9.2. Personal Branding Laws
15.9.3. Tools for Creating Personal Brands

15.10. Leadership and Team Management

15.10.1. Leadership and Leadership Styles
15.10.2. Leadership Skills and Challenges
15.10.3. Managing Change Processes
15.10.4. Managing Multicultural Teams

The teaching materials of this program, elaborated by these specialists, have contents that are completely applicable to your professional experiences"