The most comprehensive knowledge of the MBA in Pharmacy Office Management and Administration compiled for you in the highest-quality program”

This MBA is a response to an important need for updating and growth in the field of Pharmacy. At present, this requirement responds, among other things, to the increase in the importance of assistance that the Pharmacy Office is achieving in recent times. This situation has led to an increase in the specialization needs of pharmacy professionals. 

The knowledge of the professional should no longer be limited to the mastery of Pharmacology and the knowledge of the pharmacist in terms of healthcare, but requires skills that position him/her in the business landscape in a stable and competitive manner. 

Through a study method of proven efficiency, you will be able to acquire skills in the areas of leadership and management, and in the essential areas of business development. 

This MBA in Pharmacy Office Management and Administration will help you stay up to date to provide comprehensive, quality care” 

This Professional master’s degree in MBA in Pharmacy Office Management and Administration contains the most complete and up-to-date scientific program on the market. The most important features include: 

• Practical case studies presented by experts
• The graphic, schematic, and practical contents with which they are created provide scientific and practical information on the disciplines that are essential 
  for professional practice
• Practical exercises where self-assessment can be used to improve learning
• Emphasis on innovative methodologies
• Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection assignments
• Content that is accessible from any fixed or portable device with an Internet connection

This MBA is the best investment you can make when selecting a refresher program for two reasons: in addition to updating your knowledge, you will be able to propel any Pharmacy Office to success” 

Its teaching staff includes expert professionals who contribute their work experience to this training program, as well as renowned specialists from leading societies and prestigious universities. 

Its multimedia content, developed with the latest educational technology, will provide the professional with situated and contextual learning, i.e., a simulated environment that will deliver an immersive learning experience, programmed to learn in real situations. 

This program is designed around Problem-Based Learning, whereby the professional must try to solve the different professional practice situations that arise throughout the scientific program. For this purpose, the specialist will be assisted by an innovative interactive video system created by renowned experts in the field of MBA in Pharmacy Office Management and Administration with extensive experience.  

Increase your decision-making confidence by updating your knowledge through this MBA"

Make the most of the opportunity to learn about the latest advances in this field and apply it to your daily practice"

A compendium of knowledge created to give the pharmacist the opportunity to catch up or incorporate the most advanced knowledge inMBA in Pharmacy Office Management and Administration in the current panorama. Full of versatile topics, the structure of this program is intended to be a conglomerate of rigorous aspects that will help the pharmacist to identify the main pillars and correct modus operandi for the management of a pharmacy office. 

A comprehensive teaching program, structured in well-developed teaching units, oriented towards efficient and swift learning that is compatible with your personal and professional life" 

Module 1. The Responsible Management of the Pharmacy Office

1.1. The Role of Community Pharmacy. Scope of Action of the Community Pharmacist Organization
1.2. Analysis of the Community Pharmacy Environment
1.3. Promoting Health From the Community Pharmacy
1.4. Implementation of Good Practices in Community Pharmacy
1.5. Rational Use of Medicines in Pharmacy Offices
1.6. Training and Information for the Proper Use of Medicines and Medical Devices
1.7. Professional Secrecy Moral Basis for Pharmaceutical Confidentiality and Professional Secrecy
1.8. Concept and Functions of Codes of Ethics. Responsibly Performing Professional Skills. Unfair Competition
1.9. Corporate Social Liability Applied to the Pharmacy Office. Respect for the Environment and Waste Management
1.10. Organization of a Pharmacy Office

Module 2. Economic-Financial Management of the Pharmacy Office

2.1. Fundamentals of Pharmacy Management
2.2. Management Processes in Pharmacy
2.3. Analysis of Financial and Economic Ratios in Pharmacy
2.4. Inventory Management

Module 3. Management and Administration of Human Resources in the Pharmacy Office

3.1. Organisational Models. Structure and Organization Charts
3.2. The Team as a Motor. Profile of the Owner and Collaborators
3.3. Personnel Selection and Interview
3.4. Relatives in Pharmacy
3.5. Definition of the Mission. Stakeholders
3.6. Interdependencies and Leadership
3.7. Management and Development of People in Connection with the Mission
3.8. Motivation: Training and Professional Development, Remuneration, etc.
3.9. Occupational Hazard Prevention
3.10. Organization and Internal Communication

Module 4. Optimization of Purchasing and Logistics Processes at the Pharmacy Office

4.1. Logistics Operators and Their Supply Models
4.2. The Purchase
4.3. Managing and Negotiating with Suppliers
4.4. The Distribution Chain
4.5. Product Assortment
4.6. Product Management
4.7. Purchase Management
4.8. Stock Management
4.9. The Products
4.10. The Promotion and Launching of New Products

Module 5. Client/Patient Management

5.1. Pharmacy as a Space for Health Management
5.2. Communication to Approach the Client-Patient Pairing
5.3. Client Segmentation
5.4. Consumer Psychology and Behavior
5.5. Professional Liability, Management Motor
5.6. Regular and New Clients
5.7. Customer Loyalty Programs
5.8. Customer Service

Module 6. Pharmaceutical Marketing

6.1. Fundamentals of Marketing
6.2. Pharmaceutical and Relationship Marketing
6.3. Markets. Positioning.
6.4. Market Research in the Pharmacy Office
6.5. Pharmaceutical Merchandising: Offers and Communication
6.6. Advertising and Promotion
6.7. Digitalization of Pharmacy: From 1.0 to 3.0
6.8. Strategic Marketing
6.9. Micromarketing

Module 7. Sales in the Pharmacy Office

7.1. Psychology and Sales Techniques
7.2. Sales Cycle
7.3. Sales Projections
7.4. Price-Setting Policies
7.5. Types of Products
7.6. Focus on Product Profitability
7.7. Types of Purchases and Clients
7.8. Cross-Selling and Up-Selling
7.9. Challenging Situations
7.10. Digital e-Commerce Management

Module 8. Communication in the Pharmacy Office

8.1. Concept and Value of Internal Communication
8.2. Communication With Employees
8.3. Conflict Management.
8.4. Leadership and Team Management
8.5. Communication With the Client
8.6. The Image of the Pharmacy Office
8.7. Technical Communication Supports
8.8. Strategies for Acting on Social Media
8.9. Digital Marketing to Attract and Retain Customers

Module 9. Management of the Professional Services of the Pharmacy Office

9.1. Services That Can Be Developed in the Pharmacy
9.2. Selection and Implementation of Services
9.3. Requirements for Developing the Services
9.4. Offering and Monitoring Services
9.5. Economic Management of Services

Module 10. Quality Management in the Pharmacy Office

10.1. Quality
10.2. Certification of Quality of the Pharmacy Office
10.3. Total Quality and Strategic Management (TQM)
10.4. Control Points and Improvement Indicators
10.5. Identification of Strategic Niches and Competitive Advantages
10.6. Control Panels

Make the most of this opportunity to surround yourself with expert professionals and learn from their work methodology"