TECH is the world’s largest online university. With an impressive catalog of more than 14,000 university programs available in 11 languages, it is positioned as a leader in employability, with a 99% job placement rate. In addition, it relies on an enormous faculty of more than 6,000 professors of the highest international renown.  

Study at the world's largest online university and guarantee your professional success. The future starts at TECH” 

 

The world’s best online university according to FORBES 

The prestigious Forbes magazine, specialized in business and finance, has highlighted TECH as “the world's best online university” This is what they have recently stated in an article in their digital edition in which they echo the success story of this institution, “thanks to the academic offer it provides, the selection of its teaching staff, and an innovative learning method aimed at educating the professionals of the future” 

A revolutionary study method, a cutting-edge faculty and a practical focus: the key to TECH's success.

The most complete study plans on the university scene 

TECH offers the most complete study plans on the university scene, with syllabuses that cover fundamental concepts and, at the same time, the main scientific advances in their specific scientific areas. In addition, these programs are continuously being updated to guarantee students the academic vanguard and the most in-demand professional skills. In this way, the university's qualifications provide its graduates with a significant advantage to propel their careers to success. 

TECH offers the most comprehensive and intensive study plans on the current university scene.

A world-class teaching staff  

TECH's teaching staff is made up of more than 6,000 professors with the highest international recognition. Professors, researchers and top executives of multinational companies, including Isaiah Covington, performance coach of the Boston Celtics; Magda Romanska, principal investigator at Harvard MetaLAB; Ignacio Wistumba, chairman of the department of translational molecular pathology at MD Anderson Cancer Center; and D.W. Pine, creative director of TIME magazine, among others. 

Internationally renowned experts, specialized in different branches of Health, Technology, Communication and Business, form part of the TECH faculty.

A unique learning method 

TECH is the first university to use Relearning in all its programs. It is the best online learning methodology, accredited with international teaching quality certifications, provided by prestigious educational agencies. In addition, this disruptive educational model is complemented with the “Case Method”, thereby setting up a unique online teaching strategy. Innovative teaching resources are also implemented, including detailed videos, infographics and interactive summaries. 

TECH combines Relearning and the Case Method in all its university programs to guarantee excellent theoretical and practical learning, studying whenever and wherever you want.

The world's largest online university 

TECH is the world’s largest online university. We are the largest educational institution, with the best and widest online educational catalog, one hundred percent online and covering the vast majority of areas of knowledge. We offer a large selection of our own degrees and accredited online undergraduate and postgraduate degrees. In total, more than 14,000 university degrees, in eleven different languages, make us the largest educational largest in the world. 

TECH has the world's most extensive catalog of academic and official programs, available in more than 11 languages.

Google Premier Partner 

The American technology giant has awarded TECH the Google Google Premier Partner badge. This award, which is only available to 3% of the world's companies, highlights the efficient, flexible and tailored experience that this university provides to students. The recognition as a Google Premier Partner not only accredits the maximum rigor, performance and investment in TECH's digital infrastructures, but also places this university as one of the world's leading technology companies. 

Google has positioned TECH in the top 3% of the world's most important technology companies by awarding it its Google Premier Partner badge.

The official online university of the NBA 

TECH is the official online university of the NBA. Thanks to our agreement with the biggest league in basketball, we offer our students exclusive university programs, as well as a wide variety of educational resources focused on the business of the league and other areas of the sports industry. Each program is made up of a uniquely designed syllabus and features exceptional guest hosts: professionals with a distinguished sports background who will offer their expertise on the most relevant topics. 

TECH has been selected by the NBA, the world's top basketball league, as its official online university.

The top-rated university by its students 

Students have positioned TECH as the world's top-rated university on the main review websites, with a highest rating of 4.9 out of 5, obtained from more than 1,000 reviews. These results consolidate TECH as the benchmark university institution at an international level, reflecting the excellence and positive impact of its educational model.” reflecting the excellence and positive impact of its educational model.” 

TECH is the world’s top-rated university by its students.

Leaders in employability 

TECH has managed to become the leading university in employability. 99% of its students obtain jobs in the academic field they have studied, within one year of completing any of the university's programs. A similar number achieve immediate career enhancement. All this thanks to a study methodology that bases its effectiveness on the acquisition of practical skills, which are absolutely necessary for professional development. 

99% of TECH graduates find a job within a year of completing their studies.

The Postgraduate certificate in Employee Experience has been designed to meet the needs of professionals specialized in Customer Service. This program is offered completely online, giving students the flexibility to study anytime, anywhere. It lasts six weeks and offers a unique and motivating learning experience that lays the foundation necessary to excel in the Employee Experience field. In addition, the structure of the program is highly adaptable, allowing specialists to adapt the academic resources to their schedules and work responsibilities, thus guaranteeing maximum utilization of the contents.

Be an efficient manager in all fields of business. Apply all the learning from this Postgraduate certificate in your company”

Syllabus

The objective of the Postgraduate certificate in Employee Experience is to improve analytical skills and effective decision making in the field of Consumer Experience through the perspective of the employees who interact with customers and provide the service.

During six weeks, fundamental topics such as corporate culture, customer-centric vision, employee listening systems, alignment of the Customer Journey with the organization's internal processes and the keys to an employee-centric culture will be discussed. The curriculum seeks to train leaders capable of leading high-performance teams in the digital sector, acquiring skills in decision-making and project management from a strategic, technological and innovative perspective.

The program adapts to the academic needs of each student by offering didactic materials in various multimedia and textual formats, which guarantees a personalized and efficient learning experience. Leadership and teamwork are encouraged to develop skills from a strategic and technological perspective.

In summary, the Postgraduate certificate in Employee Experience seeks to update and expand the competencies of professionals in the digital sector with an innovative perspective and solid academic training. Students will be able to develop management skills and acquire practical knowledge to apply in their work environment, giving them an advantage in the competitive Digital Marketing market.

This Postgraduate certificate is developed over 6 week and is divided into 1 module:

Module 1. Employee Experience

Where, When and How is it Taught?

TECH offers the possibility of developing this Postgraduate certificate in Employee Experience completely online. During the 6 weeks of the specialization, the student will be able to access all the contents of this program at any time, which will allow the students to self-manage their study time.

Module 1. Employee Experience

1.1. Employee Experience The Importance of a Solid System

1.1.1. Employee Experience as a lever to drive CX
1.1.2. Developmental Phases
1.1.3. Advantages of a robust EX system
1.1.4. The BANI context. Current trends for an EX system

1.2. Corporate Culture, the basis of the Employee Experience system

1.2.1. Corporate culture
1.2.2. Employee Experience Enabler Roles
1.2.3. Types of organizations, Cultures
1.2.4. Roles and responsibilities of key EX stakeholders

1.3. The role of a Human Resources department with a Customer-Centric Vision

1.3.1. The role of the HR department as an enabler of EX
1.3.2. Strategic elements to boost EX
1.3.3. Internal diagram of a customer-centric culture
1.3.4. Practical Application

1.4. Employee Listening Systems (I): Base ecosystem for EX

1.4.1. The 360° employee listening system
1.4.2. Employee Listening Map
1.4.3. Proactive listening tools
1.4.4. Mechanisms for continuous monitoring of the EX
1.4.5. Practical Application

1.5. Employee Listening Systems (II): Key indicators in EX

1.5.1. Sources of employee data. Application of results
1.5.2. EX monitoring and measurement indicators
1.5.3. “Do and don't” in the establishment of CX indicators linked to employees

1.6. Employee Experience tools (I): Customer and Employee Experience Ecosystem Roadmap

1.6.1. Linking the Customer Journey with the organization's internal processes. Purpose
1.6.2. Building a CX Ecosystem and Employee Ecosystem Map
1.6.3. Practical Application

1.7. Employee Experience Tools (II): Employee Archetype

1.7.1. The Employee Archetype
1.7.2. Building an Employee Archetype
1.7.3. Use of Employee Archetypes
1.7.4. Practical Application

1.8. Employee Experience tools (III): Employee Journey

1.8.1. The Employee Journey
1.8.2. Building an Employee Journey
1.8.3. Use of Employee Journey
1.8.4. Practical Application

1.9. Responsible for establishing, maintaining and building a good Employee Experience

1.9.1. Roles and responsibilities of the EX
1.9.2. Impact of social changes and trends on the Employee Experience
1.9.3. Continuous employee and market listening for competitive advantage
1.9.4. Case Study

1.10. Keys to an employee-centric culture

1.10.1. Importance of an employee experience system
1.10.2. Benefits of an EX system for exponential improvement of CX
1.10.3. Five keys to avoid failure in the implementation of an employee-centric system

An experience that will allow you to build a map of the CX and employee ecosystem, putting it into practice to guide your company towards success”