You hold in your hand the key to responsible and sustainable pharmaceutical management. Open the door to this professional possibility by enrolling in this Postgraduate diploma” 

Why Study at TECH?

TECH is the world's largest 100% online business school. It is an elite business school, with a model based on the highest academic standards. A world-class center for intensive managerial skills education.   

TECH is a university at the forefront of technology, and puts all its resources at the student's disposal to help them achieve entrepreneurial success"

At TECH Global University

Innovation

The university offers an online learning model that balances the latest educational technology with the most rigorous teaching methods. A unique method with the highest international recognition that will provide students with the keys to develop in a rapidly-evolving world, where innovation must be every entrepreneur’s focus.

"Microsoft Europe Success Story", for integrating the innovative, interactive multi-video system. 

The Highest Standards

Admissions criteria at TECH are not economic. Students don't need to make a large investment to study at this university. However, in order to obtain a qualification from TECH, the student's intelligence and ability will be tested to their limits. The institution's academic standards are exceptionally high...  

95% of TECH students successfully complete their studies.

Networking

Professionals from countries all over the world attend TECH, allowing students to establish a large network of contacts that may prove useful to them in the future.  

100,000+ executives prepared each year, 200+ different nationalities.

Empowerment

Students will grow hand in hand with the best companies and highly regarded and influential professionals. TECH has developed strategic partnerships and a valuable network of contacts with major economic players in 7 continents.  

500+ collaborative agreements with leading companies.

Talent

This program is a unique initiative to allow students to showcase their talent in the business world. An opportunity that will allow them to voice their concerns and share their business vision. 

After completing this program, TECH helps students show the world their talent.

Multicultural Context

While studying at TECH, students will enjoy a unique experience. Study in a multicultural context. In a program with a global vision, through which students can learn about the operating methods in different parts of the world, and gather the latest information that best adapts to their business idea.

TECH students represent more than 200 different nationalities.  

Learn with the best

In the classroom, TECH’s teaching staff discuss how they have achieved success in their companies, working in a real, lively, and dynamic context. Teachers who are fully committed to offering a quality specialization that will allow students to advance in their career and stand out in the business world. 

Teachers representing 20 different nationalities. 

TECH strives for excellence and, to this end, boasts a series of characteristics that make this university unique:   

Analysis

TECH explores the student’s critical side, their ability to question things, their problem-solving skills, as well as their interpersonal skills.  

Academic Excellence

TECH offers students the best online learning methodology. The university combines the Relearning method (postgraduate learning methodology with the best international valuation) with the Case Study. Tradition and vanguard in a difficult balance, and in the context of the most demanding educational itinerary. 

TECH is the world’s largest online university. It currently boasts a portfolio of more than 10,000 university postgraduate programs. And in today's new economy, volume + technology = a ground-breaking price. This way, TECH ensures that studying is not as expensive for students as it would be at another university.   

At TECH, you will have access to the most rigorous and up-to-date case analyses in academia” 

This Postgraduate diploma in Pharmacy Office Management and Administration: Responsible, Economic and Customer/Patient Management TECH is a tailor-made program, which is taught in a 100% online format so that the student can choose the time and place that best suits their availability, schedule and interests.

A program that takes place over 6 months and is intended to be a unique and stimulating experience that will lay the foundations for success in the management of business reputation. 

The syllabus will take you through all the most important areas you need to know in order to be an efficient and reputable pharmaceutical manager”

Syllabus

The contents of this Postgraduate diploma are directed by experts in the areas of pharmacy management, who pour into this update their experience and, therefore, their realistic and close vision of the professional reality, in a conscious and proactive way.

Throughout the syllabus, all the aspects of Pharmacy Office management will be explained and analyzed, learning the key concepts in this field, the processes of identification, definition, unification and coordination.

A journey that will lead students to the analysis of the keys to the success of projects in different environments as well as to the reflection on the essential time
management on their way to efficiency, cost management, quality, resources, communications, risk assessment, procurement management and certifications.

All this development hand in hand with recognized and valued professionals worldwide, to learn from the best, with the best learning system, and a stimulating and attractive process.

Another key to the success of this educational program is the possibility for the students to decide how to organize their learning: from the time, to the place and intensity of study. This ensures that this effort is fully compatible with personal and professional life, so that the student never loses motivation.

In this sense, the program is 100% online, although you will be able to download the contents, to continue offline if you wish.

You will also have access to illustrative videos, review audios, an online library with complementary material and the help and support of your tutor throughout the process.

This Postgraduate diploma takes place over 6 months and is divided into 3 modules: 

Module 1. Responsible Pharmacy Office Management
Module 2. Economic-Financial Management of the Pharmacy Office
Module 3. Customer/Patient Management

Where, When and How is it Taught?

TECH offers the possibility of developing this Postgraduate diploma in Pharmacy Office Management and Administration: Responsible, Economic and Customer/Patient Management totally online. Throughout the 6 months of the educational program, the students will be able to access all the contents of this program at any time, allowing them to self-manage their study time.

Module 1. Responsible Pharmacy Office Management

1.1. The Role of Community Pharmacy. Scope of Action of the Community Pharmacist. Mission of the Organization
1.2. Analysis of the Community Pharmacy Environment
1.3. Promoting Health From the Community Pharmacy
1.4. Implementation of Good Practices in the Community Pharmacy
1.5. Rational Use of Medicines in Pharmacy Offices
1.6. Training and Information for the Proper Use of Medicines and Medical Devices
1.7. Professional Discretion. Moral Basis for Discretion. Pharmacist and Professional Discretion
1.8. Concept and Functions of Codes of Ethics. Responsibly Performing Professional Skills. Unfair Competition
1.9. Corporate Social Liability Applied to the Pharmacy Office. Respect for the Environment and Waste Management
1.10. Organization of a Pharmacy Office

Module 2. Economic-Financial Management of the Pharmacy Office 

2.1. Fundamentals of Pharmacy Management
2.2. Management Processes in Pharmacy
2.3. Analysis of Financial and Economic Ratios in Pharmacy 
2.4. Inventory Management 

Module 3. Customer/Patient Management 

3.1. Pharmacy as a Space for Health Management
3.2. Communication to Approach the Customer/Patient Pairing
3.3. Customer Segmentation
3.4.  Consumer Psychology and Behavior
3.5. Professional Liability, Management Motor
3.6. Regular and New Clients
3.7. Customer Loyalty Programs
3.8. Customer Service

The teaching materials of this program, elaborated by these specialists, have contents that are completely applicable to your professional experiences"