The world's largest school of business”
Introduction to the Program
Thanks to this 100% online Postgraduate certificate from TECH, you will develop advanced strategies for efficiently managing e-commerce platforms. Enroll now and transform your professional future!"

The rise of e-commerce has transformed the way companies manage their customer relationships. In this highly competitive scenario, the integration of advanced platforms such as Salesforce CRM has become a necessity to optimize sales processes, personalize experiences and maximize loyalty. In fact, proper data management, predictive analytics and campaign automation are just some of the key aspects that drive success in this area.
In response to this growing demand, TECH has developed the Postgraduate certificate in E-Commerce and Interaction with Salesforce CRM, an innovative program that will provide solid knowledge of digital strategies, customer segmentation and omnichannel sales management. Throughout a comprehensive syllabus, professionals will delve into the use of Salesforce Commerce Cloud, marketing automation with Pardot and the implementation of efficient workflows with Sales Cloud. In this way, they will develop a comprehensive vision of how to boost the profitability of a digital business through innovative tools and effective strategies.
Thanks to this program, graduates will be prepared to access strategic roles such as E-commerce Manager, CRM Specialist or Customer Experience Analyst, significantly increasing their competitiveness in the labor market. They will also acquire key skills for data-based decision making, the implementation of effective loyalty strategies and the efficient management of the digital conversion funnel.
In addition, TECH will offer this program in a 100% online modality, which allows students to access the content at any time and from any electronic device connected to the Internet. In turn, the innovative Relearning methodology will promote progressive and efficient learning through the reiteration of key concepts, guaranteeing a deep and lasting assimilation of the acquired knowledge.
Thanks to the Relearning methodology, this qualification will provide you with the necessary tools to master Salesforce Commerce Cloud, automate campaigns and effectively build customer loyalty”
This Postgraduate certificate in E-Commerce and Interaction with Salesforce CRM contains the most complete and up-to-date educational program on the market. Its most notable features are:
- The development of case studies presented by experts in Salesforce
- The graphic, schematic, and practical contents with which they are created, provide scientific and practical information on the disciplines that are essential for professional practice
- Practical exercises where self-assessment can be used to improve learning
- Special emphasis on innovative methodologies in the management of audiovisual industries
- Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection assignments
- Content that is accessible from any fixed or portable device with an Internet connection
You will have access to an innovative and 100% online program that will prepare you to lead the digital transformation. You will know how to manage E-commerce platforms, optimize the customer experience and automate processes”
Its teaching staff includes professionals from the Salesforce field, who bring their work experience to this program, as well as renowned specialists from leading companies and prestigious universities.
Its multimedia content, developed with the latest educational technology, will provide professionals with situated and contextualized learning, that is, a simulated environment that will provide immersive study set up to prepare them in real-life situations.
This program is designed around Problem-Based Learning, whereby the student must try to solve the different professional practice situations that arise throughout the program. For this purpose, the professional will be assisted by an innovative interactive video system created by renowned and experienced experts.
This Postgraduate certificate will offer you the opportunity to learn from professionals with extensive experience in CRM and e-commerce. You will benefit from the highest level of teaching!"

Through case studies and advanced strategies, you will acquire key skills to optimize customer relations and improve sales. Make the most of this opportunity and enroll now!"
Why study at TECH?
TECH is the world’s largest online university. With an impressive catalog of more than 14,000 university programs available in 11 languages, it is positioned as a leader in employability, with a 99% job placement rate. In addition, it relies on an enormous faculty of more than 6,000 professors of the highest international renown.

Study at the world's largest online university and guarantee your professional success. The future starts at TECH”
The world’s best online university according to FORBES
The prestigious Forbes magazine, specialized in business and finance, has highlighted TECH as “the world's best online university” This is what they have recently stated in an article in their digital edition in which they echo the success story of this institution, “thanks to the academic offer it provides, the selection of its teaching staff, and an innovative learning method aimed at educating the professionals of the future”
A revolutionary study method, a cutting-edge faculty and a practical focus: the key to TECH's success.
The most complete study plans on the university scene
TECH offers the most complete study plans on the university scene, with syllabuses that cover fundamental concepts and, at the same time, the main scientific advances in their specific scientific areas. In addition, these programs are continuously being updated to guarantee students the academic vanguard and the most in-demand professional skills. In this way, the university's qualifications provide its graduates with a significant advantage to propel their careers to success.
TECH offers the most comprehensive and intensive study plans on the current university scene.
A world-class teaching staff
TECH's teaching staff is made up of more than 6,000 professors with the highest international recognition. Professors, researchers and top executives of multinational companies, including Isaiah Covington, performance coach of the Boston Celtics; Magda Romanska, principal investigator at Harvard MetaLAB; Ignacio Wistumba, chairman of the department of translational molecular pathology at MD Anderson Cancer Center; and D.W. Pine, creative director of TIME magazine, among others.
Internationally renowned experts, specialized in different branches of Health, Technology, Communication and Business, form part of the TECH faculty.
A unique learning method
TECH is the first university to use Relearning in all its programs. It is the best online learning methodology, accredited with international teaching quality certifications, provided by prestigious educational agencies. In addition, this disruptive educational model is complemented with the “Case Method”, thereby setting up a unique online teaching strategy. Innovative teaching resources are also implemented, including detailed videos, infographics and interactive summaries.
TECH combines Relearning and the Case Method in all its university programs to guarantee excellent theoretical and practical learning, studying whenever and wherever you want.
The world's largest online university
TECH is the world’s largest online university. We are the largest educational institution, with the best and widest online educational catalog, one hundred percent online and covering the vast majority of areas of knowledge. We offer a large selection of our own degrees and accredited online undergraduate and postgraduate degrees. In total, more than 14,000 university degrees, in eleven different languages, make us the largest educational largest in the world.
TECH has the world's most extensive catalog of academic and official programs, available in more than 11 languages.
Google Premier Partner
The American technology giant has awarded TECH the Google Google Premier Partner badge. This award, which is only available to 3% of the world's companies, highlights the efficient, flexible and tailored experience that this university provides to students. The recognition as a Google Premier Partner not only accredits the maximum rigor, performance and investment in TECH's digital infrastructures, but also places this university as one of the world's leading technology companies.
Google has positioned TECH in the top 3% of the world's most important technology companies by awarding it its Google Premier Partner badge.
The official online university of the NBA
TECH is the official online university of the NBA. Thanks to our agreement with the biggest league in basketball, we offer our students exclusive university programs, as well as a wide variety of educational resources focused on the business of the league and other areas of the sports industry. Each program is made up of a uniquely designed syllabus and features exceptional guest hosts: professionals with a distinguished sports background who will offer their expertise on the most relevant topics.
TECH has been selected by the NBA, the world's top basketball league, as its official online university.
The top-rated university by its students
Students have positioned TECH as the world's top-rated university on the main review websites, with a highest rating of 4.9 out of 5, obtained from more than 1,000 reviews. These results consolidate TECH as the benchmark university institution at an international level, reflecting the excellence and positive impact of its educational model.” reflecting the excellence and positive impact of its educational model.”
TECH is the world’s top-rated university by its students.
Leaders in employability
TECH has managed to become the leading university in employability. 99% of its students obtain jobs in the academic field they have studied, within one year of completing any of the university's programs. A similar number achieve immediate career enhancement. All this thanks to a study methodology that bases its effectiveness on the acquisition of practical skills, which are absolutely necessary for professional development.
99% of TECH graduates find a job within a year of completing their studies.
Postgraduate Certificate in E-Commerce and Interaction with Salesforce CRM
The digital transformation has boosted the growth of e-commerce, making it a key element in the expansion of any business. In this context, the integration of e-commerce platforms with advanced tools such as Salesforce allows for the optimization of customer management, the automation of processes and the improvement of the user experience. With this in mind, TECH has developed this Postgraduate Certificate in E-Commerce and Interaction with Salesforce CRM that will help you master the synergy between these technologies and enhance the performance of your business strategies. Throughout the program, which is delivered 100% online, fundamental aspects such as the personalization of shopping experiences through data analysis, the implementation of loyalty strategies and the automation of the customer journey within Salesforce will be addressed. In addition, it will explore conversion optimization through digital marketing strategies and integration with multiple sales channels. Thanks to this, you will know how to apply innovative solutions to improve the profitability and efficiency of businesses in the digital environment.
Master the integration of Salesforce in e-commerce
With TECH you will access a dynamic online program that will allow you to master the interaction between e-commerce and CRM, obtaining key skills to boost the growth of any business in the modern digital ecosystem. As you progress through the academic itinerary, which is delivered 100% online, you will delve into the configuration of Salesforce Commerce Cloud, advanced audience segmentation and the implementation of retention strategies through automation. You will also analyze the importance of predictive models based on Artificial Intelligence to improve decision making and personalize the offer of products or services. Finally, you will delve into the integration of Salesforce with analysis and marketing tools to maximize the efficiency of advertising campaigns and increase the conversion rate. From this, you will know how to strategically manage customers and data. What are you waiting for to enroll? Take the plunge and do it now. We are looking forward to seeing you!