Customer Experiencie professionals are in high demand. Take advantage of this opportunity and give your career a boost" 

In the face of an innovative customer-centric culture that is transforming work teams, it is essential for IT professionals to combine their technical knowledge with a deep understanding of how customers access, use and value the products developed by their company. This Postgraduate certificate places special emphasis on the areas of User Experience (UX) and User Interface (UI), as well as the application of these in the field of Artificial Intelligence and other disruptive technologies such as Blockchain, Internet of Things or Augmented Reality. 

In this way, the graduate will develop new methodologies focused on the user and new ways of working adapted to a constantly changing environment. Thus, the importance of the user today will be analyzed and the feedback culture will be deepened. Specify omnichannel strategies and personalization based on micro-interactions. In turn, the computer scientist will address the use of prototyping and wireframing tools that allow communicating and transmitting ideas at an early stage of development.

Likewise, the student will be the one who decides when, where and how to assume the entire course load, as this is an online Postgraduate certificate with great flexibility. There are no fixed schedules or face-to-face classes. All the content of the virtual classroom can be followed from any device with internet connection and is available for download. 

Succeed with TECH and acquire the knowledge and skills you need to embark on Customer Experience"

This Postgraduate certificate in UX CX. Customer Experience contains the most complete and up-to-date program on the market. The most important features include:

• The development of practical cases presented by experts in UX CX. Customer Experience 
  
• The graphic, schematic, and practical contents with which they are created, provide scientific and practical information on the disciplines that are essential for professional practice
  
• Practical exercises where self-assessment can be used to improve learning
  
• Its special emphasis on innovative methodologies
  
• Theoretical lessons, questions for experts and individual reflection work 
  
• Content that is accessible from any fixed or portable device with an Internet connection  

SIt provides concrete prototyping and wireframing tools, as well as Front End development frameworks"

The program’s teaching staff includes professionals from the sector who contribute their work experience to this educational program, as well as renowned specialists from leading societies and prestigious universities.

Its multimedia content, developed with the latest educational technology, will provide the professional with situated and contextual learning, i.e., a simulated environment that will provide an immersive education programmed to learn in real situations.

The design of this program focuses on Problem-Based Learning, by means of which the professional must try to solve the different professional practice situations that are presented throughout the academic course. For this purpose, the student will be assisted by an innovative interactive video system created by renowned experts.   

IT professionals focused on the right customer experience offer a competitive advantage for better jobs" 

The online methodology allows you to follow the Postgraduate certificate from wherever you want and at your own pace, to combine your work, personal and academic life more easily" 

This Postgraduate certificate gathers the best updated and specialized content in Customer Experience. The graduate will establish the foundations of the UX and CX methodologies UX and CX methodologies, to apply them in effective strategies that generate customer loyalty and loyalty to their customers. To do this, the student will learn to understand, design and manage the customer experience in a theoretical way, but also in a practical way, in order to achieve a real knowledge of the customer experience.   

A curriculum has been established whose module provides a broad theoretical and practical perspective on UX and CX"  

Module 1. UX CX. Customer Experience

1.1. Customer Experience 

1.1.1. Customer Experience(CX) 
1.1.2. New Consumer Needs 
1.1.3. Feedback in Customer Experience 

1.2. Innovative Technologies 

1.2.1. Thinking Machines 
1.2.2. New Ways of Sharing Information 
1.2.3. Measuring What Cannot Be Measured 

1.3. Channels of Interaction with the User 

1.3.1. Customer Analysis 
1.3.2. Personalization 
1.3.3. Multiple User Interaction Channels 

1.4. User Analytics 

1.4.1. Web Structure 
1.4.2. User Analytics 
1.4.3. Advanced User Analytics 

1.5. Nielsen and its Impact on CX 

1.5.1. Nielsen and its Impact on CX 
1.5.2. User Testing Techniques 

1.6. Customer Experience Tools 

1.6.1. Advanced Tools 
1.6.2. Mobility 
1.6.3. Accessibility 

1.7. New Methodologies 

1.7.1. The User's Challenge 
1.7.2. UX Process 
1.7.3. User Research 

1.8. Communication of a Design 

1.8.1. Wireframing 
1.8.2. Design Communication Tools 
1.8.3. Advanced Design Communication Tools 

1.9. UI design 

1.9.1. UI design 
1.9.2. Web and Mobile Interfaces 
1.9.3. Web and Mobile Components 

1.10. Elaboration of a CX 

1.10.1. Elaboration of a CX 
1.10.2. Design of New Experiences 
1.10.3. Interfaces 

Thanks to this high-level Postgraduate certificate, you will advance quickly and steadily in the acquisition of knowledge, with the scientific rigor of quality teaching"