postgraduate certificate UX CX. Customer Experience

In a business world marked by high competition and technology, Customer Experience comes into play as one of the fundamental pillars for the survival of any company. survival of any company. Customer Experience is one of the most valued and relevant fields in all industries in recent years. For this reason, this 100% online degree analyzes its essential role in the construction of applications and products and its most important technological aspects, through case studies based on real projects and experiences in European companies. The development of advanced technical knowledge in the most widely used tools enhances the graduate's profile in a market that demands user-centered professionals.

University certificate

duration

6 weeks

Modality

Online

Schedule

At your own pace

Exams

Online

start date

Credits

6 ECTS

financing up to

3 months

Price

The world's largest faculty of information technology”

Description

Customer Experiencie professionals are in high demand. Take advantage of this opportunity and give your career a boost"

In the face of an innovative customer-centric culture that is transforming work teams, it is essential for IT professionals to combine their technical knowledge with a deep understanding of how customers access, use and value the products developed by their company. This postgraduate certificate places special emphasis on the areas of User Experience (UX) and User Interface (UI), as well as the application of these in the field of Artificial Intelligence and other disruptive technologies such as Blockchain, Internet of Things or Augmented Reality.

In this way, the graduate will develop new methodologies focused on the user and new ways of working adapted to a constantly changing environment. Thus, the importance of the user today will be analyzed and the feedback culture will be deepened. Specify omnichannel strategies and personalization based on micro-interactions. In turn, the computer scientist will address the use of prototyping and wireframing tools that allow communicating and transmitting ideas at an early stage of development.

Likewise, the student will be the one who decides when, where and how to assume the entire course load, as this is an online postgraduate certificate with great flexibility. There are no fixed schedules or face-to-face classes. All the content of the virtual classroom can be followed from any device with internet connection and is available for download.

Succeed with TECH and acquire the knowledge and skills you need to embark on Customer Experience"

This postgraduate certificate in UX CX. Customer Experience contains the most complete and up-to-date program on the market. The most important features include:

The development of practical cases presented by experts in UX CX. Customer Experience
The graphic, schematic, and practical contents with which they are created, provide scientific and practical information on the disciplines that are essential for professional practice
Practical exercises where self-assessment can be used to improve learning
Its special emphasis on innovative methodologies
Theoretical lessons, questions for experts and individual reflection work
Content that is accessible from any fixed or portable device with an Internet connection

SIt provides concrete prototyping and wireframing tools, as well as Front End development frameworks"

The program’s teaching staff includes professionals from the sector who contribute their work experience to this educational program, as well as renowned specialists from leading societies and prestigious universities.

Its multimedia content, developed with the latest educational technology, will provide the professional with situated and contextual learning, i.e., a simulated environment that will provide an immersive education programmed to learn in real situations.

The design of this program focuses on Problem-Based Learning, by means of which the professional must try to solve the different professional practice situations that are presented throughout the academic course. For this purpose, the student will be assisted by an innovative interactive video system created by renowned experts.

IT professionals focused on the right customer experience offer a competitive advantage for better jobs"

The online methodology allows you to follow the postgraduate certificate from wherever you want and at your own pace, to combine your work, personal and academic life more easily"

Objectives

Through this training, IT professionals will acquire the necessary knowledge to work in Customer Experience. All of this, with the security and efficiency of a postgraduate certificate created to boost IT professionals in the handling and approach of an integral management of the customer portfolio in order to offer a professional experience that will allow them to compete with their clients.

TECH helps you achieve your goals by offering you the best specialized teaching"

General Objectives

Set the foundations of a customer-centric culture that changes the way products are developed and created, identify the most important methodologies
Assess the most important tools and techniques in CX analysis and the common enterprise technology stack
Determine how to develop a User Experience process from research to prototyping, testing and production start-up
Analyze interface design, design theory, and how UIs can help exponentially improve the customer experience

Specific Objectives

Analyze the importance of the user today and delve into the feedback culture
Specify omnichannel strategies and personalization based on micro-interactions
Study the evolution of web analytics to behavioral analytics
Determine how Artificial Intelligence has taken CX to the next level
Establish the most important web experience, mobility and accessibility analytics techniques
Present the Design Thinking methodology and the User Experience creation process
Present concrete prototyping and wireframing tools, as well as front-end development frameworks

This postgraduate certificate will lead you to the concrete knowledge you need as a computer scientist to compete among the best in the industry"

Postgraduate Certificate in UX CX. Customer Experience

In an increasingly competitive world, companies must not only offer quality products or services, but also provide a unique and memorable experience to their customers. Customer experience refers to all the interactions a customer has with a company, from the first contact to after-sales service, hence the importance of the Postgraduate Certificate in UX CX. TECH Customer Experience. One of the key aspects of customer experience is the user interface (UX), which is responsible for designing and improving the way users interact with a product or service online. A good UX translates into smooth, intuitive and pleasant navigation, which increases customer satisfaction and fosters loyalty.

Study at TECH and add value to your resume

The Postgraduate Certificate in UX CX prepares you to face the challenges and take advantage of the opportunities offered by the customer experience area. Through this academic program, you will gain fundamental knowledge in user interface design, user research, data analysis, consumer psychology and project management. In addition, the study also focuses on the development of practical skills, such as design tools, prototyping and user testing. This gives you a competitive advantage in the job market, as companies are looking for professionals with technical skills and solid knowledge in UX and CX. The Postgraduate Certificate in UX CX is an excellent option for you to become an expert in customer experience. This academic program provides you with the tools, knowledge and skills necessary to design an unforgettable customer experience and be valuable in today's job market. Don't think twice and study with us.