Introduction to the Program

Society demands intelligent systems to carry out its daily management and, for this, it is essential to have specialized professionals who are familiar with the latest developments in order to develop them"

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In recent years, with the integration of classic data management systems (ERP) in Smart City data repositories, and thanks to the process management capabilities of digital platforms, this distinction between e-Government systems and Smart City systems has become increasingly blurred and both worlds converge with the aim of providing better services to the city.

There are many solutions in these two areas, which are the focus of this high-quality program. Accordingly, the program includes the classic city management systems (accounting, taxes, population management, document management, file management, etc.) as well as the most modern systems, such as the electronic headquarters, the citizen folder and the unified management of the city's assets.

It will also address the process of integration of Digital Government processes in the Smart City, and the improvement capabilities that the Smart City model can bring to Digital Government processes.

As a result of this integration between both concepts, some of the resulting tools (called Public Administration Services 4.0) will be described, detailing some of them, such as knowledge management and exploitation capabilities, the city government scorecard and the citizen CRM, including new citizen interaction systems.

In short, TECH offers cutting-edge education adapted to the latest developments in this field, with an up-to-date syllabus developed by experienced professionals who are willing to make all their knowledge available to their students.

It should be noted that since this is a 100% online Postgraduate certificate, the student is not conditioned by fixed schedules or the need to move to another physical location, but can access the contents at any time of the day, balancing their work or personal life with their academic life.

The completion of this Postgraduate certificate will place engineering and architecture professionals at the forefront of the latest developments in the sector"

This Postgraduate certificate in The Smart City and Digital Government contains the most complete and up-to-date program on the market. The most important features include:

  • Practical cases presented by experts in smart cities and digital government
  • The graphic, schematic, and practical contents with which they are created, provide scientific and practical information on the disciplines that are essential for professional practice
  • Practical exercises where self-assessment can be used to improve learning
  • Special emphasis on innovative methodologies in smart cities and digital government
  • Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection assignments
  • Content that is accessible from any fixed or portable device with an Internet connection

This program is the best investment you can make in selecting a refresher program in the field of Smart Cities. We offer you quality and free access to content"

Its teaching staff includes professionals from the fields of engineering and architecture, who contribute their work experience to this program, as well as renowned specialists from prestigious universities and leading societies.

Its multimedia content, developed with the latest educational technology, will allow the professional a situated and contextual learning, that is to say, a simulated environment that will provide an immersive learning programmed to train in real situations.

This program is designed around Problem-Based Learning, whereby the professional must try to solve the different professional practice situations that arise during the academic year. To do so, the professional will be assisted by an innovative interactive video system created by renowned and experienced experts in Smart Cities.

This program has the best educational material, which will enable a contextual study that will facilitate your learning"

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We offer you a 100% online Postgraduate certificate that will allow you to balance your study time with the rest of your daily obligations''

Syllabus

The structure of the contents has been designed by leading professionals in the intelligent infrastructure sector, with extensive experience and recognized prestige in the profession, and aware of the benefits that the latest educational technology can bring to higher education.

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We have the most complete and up-to-date academic program in the market. We strive for excellence and for you to achieve it too" 

Module 1. The Smart City and Digital Government

1.1. Difference between Digital Government and Smart City

1.1.1. Digital Government
1.1.2. Main Difference between Digital Government and Smart City
1.1.3. The Integration of Digital Government in the Smart City

1.2. Classic Digital Government Solutions

1.2.1. Accounting Solutions
1.2.2. Tax and Collection Solutions
1.2.3. Document Management Solutions
1.2.4. Population Management Solutions
1.2.5. Records Management Solutions

1.3. Asset Management in the City

1.3.1. The Asset Management System
1.3.2. Importance of Asset Management in the City

1.4. The Electronic Headquarters

1.4.1. The Electronic Headquarters
1.4.2. Citizen's Folder

1.5. Integration of the Elements of Digital Government in Smart Cities

1.5.1. Objective of Digital Government Integration. Smart City
1.5.2. Difficulties in Integration
1.5.3. Steps to Consider in Integration

1.6. The Smart City as a Tool for Improving Digital Government Processes

1.6.1. Ease of Integration of New Services
1.6.2. Optimization of Management Processes
1.6.3. Improving Internal Knowledge

1.7. Services 4.0

1.7.1. Services 4.0
1.7.2. Citizen Participation Systems

1.8. Knowledge Management

1.8.1. Big Data Technology at the Service of City Data
1.8.2. The Transparency Portal
1.8.3. The City Scorecard

1.9. Analytical Systems

1.9.1. City Data Analytics on a New Level
1.9.2. Fraud Detection Systems

1.10. Customer Relationship Management (CRM)

1.10.1. Citizen CRM
1.10.2. New Citizen Service Systems

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A comprehensive and multidisciplinary program that will allow you to excel in your career, following the latest advances in the field of smart city solutions"

Postgraduate Certificate in The Smart City and Digital Government

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Digital Government (or eGovernment) systems are systems that historically have been developing in parallel to Smart Cities systems. However, it is logical and accurate to think that the convergence between the digital government of the city and the digital management of the elements of the city have very important points of confluence. This program is a proposal for engineering professionals who want to delve in depth about Smart City and Digital Government. It is a 100% online degree, with an exceptional teaching team backed by their professional experience and from any device with internet connection. The Postgraduate Certificate in The Smart City and Digital Government is an innovative and cutting-edge academic offer that seeks to train professionals and citizens committed to the development of smart and sustainable cities, where technology and digitization become tools at the service of citizenship and social welfare.

The Postgraduate Certificate in The Smart City and Digital Government is an innovative and cutting-edge academic offer that seeks to train professionals and citizens committed to the development of smart and sustainable cities, where technology and digitization become tools at the service of citizenship and social welfare.

Capacítate 100% online with TECH

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This program addresses key aspects such as strategic planning, design and management of technological projects for smart cities, innovation and entrepreneurship in this area, as well as the importance of citizen participation and transparency in government management. The Postgraduate Certificate in The Smart City and Digital Government aims to prepare experts capable of leading initiatives that involve the incorporation of technology and digital solutions to improve the quality of life of citizens, be more efficient in the management of resources and make our society more sustainable in the long term. In short, the Postgraduate Certificate in The Smart City and Digital Government of TECH Global University, is a unique opportunity to train in a topic of great relevance and impact in our world today, where technology and digitization play an increasingly important role in the creation of smart and sustainable cities.