Being familiar with and knowing how to apply conflict resolution tools is one of the differentiating skills in a quality teacher"

This program offers a comprehensive view of classroom conflict resolution. A comprehensive study of how complex relationship situations are approached, including analysis of successful models. A learning process in which you will learn about tools, experiences and advances in this field, which have been guaranteed by the program's faculty, all of whom work in this field.

The skills that a mediator possesses are the same skills that the teacher must cultivate, in order to serve as a vehicle between the student and the learning process. The teacher’s intention should be to encourage and facilitate this process, in order for students to achieve their objectives. Mediation in the educational system is an emerging element that strengthens communicative development and support systems among teachers and students, and which brings improved academic learning and balanced human growth by contemplating the relationships established in that environment.

The perspective, within the current educational paradigm, is that such action must be inclusive and based on a biopsychosocial model that considers attention to diversity from a comprehensive approach and is aimed at the entire educational community. Teachers at all educational stages and other professionals in both the educational and socio-health fields, need to know the characteristics of different students, how to identify their needs and possess the knowledge and tools that will allow them to intervene at a personal, socio-familial and, above all, educational level.

With this program, teachers will acquire skills to manage classroom conflict and diversity in the educational context, and to adjust attention to diversity and educational projects in their schools, while it will also enable them to create mediation plans for these centers.

Learn to be the trusted figure of the student body and the educational team in situations that require special handling, with this high-quality program"

This postgraduate diploma in Classroom Conflict Resolution Techniques offers you the characteristics of a high-level teaching program that uses the latest educational technology. These are some of its most notable features:

• The latest technology in online teaching software
• Intensely visual teaching system, supported by graphic and schematic contents, easy to assimilate and understand
• Practical cases presented by practising experts
• State-of-the-art interactive video systems
• Teaching supported by telepractice
• Continuous updating and recycling systems 
• Autonomous learning: full compatibility with other occupations
• Practical exercises for self-evaluation and learning verification
• Support groups and educational synergies: questions to the expert, debate and knowledge forums
• Communication with the teacher and individual reflection work
• Access to contents from any fixed or portable device with an internet connection
• Supplementary documentation databases are permanently available, even after the program

A practical and realistic program that will provide you with the tools you require to help your students, school staff and families move forward from conflicts in a positive and enriching way”

Our teaching staff is made up of working professionals. In this way TECH ensures that it delivers the educational up-to-date objectives that it aims for. A multidisciplinary and specialized teaching faculty with extensive experienced in different environments, who will develop theoretical knowledge in an efficient way, and, above all, bring practical knowledge derived from their own experience to the course: one of the differential qualities of this program.

This mastery of the subject is complemented by the effectiveness of the methodology used in the design of this course. Developed by a multidisciplinary team of e-learning experts, it integrates the latest advances in educational technology. In this way, you will be able to study with a range of comfortable and versatile multimedia tools that will give you the operability you need in your training.

The design of this program is based on Problem-Based Learning: an approach that views learning as a highly practical process. To achieve this remotely, we use telepractice: with the help of an innovative interactive video system and a Learning from an Expert approach, you will be able to acquire knowledge as if you were actually dealing with the situation you are learning about. A concept that will allow you to integrate and fix learning in a more realistic and permanent way.

A contextualized and authentic learning experience that will allow you to put your learning into practice through new skills and abilities"

Learn to make the classroom a place of development and growth by managing different contingencies skilfully and successfully"

Throughout this postgraduate diploma, you will be able to follow a comprehensive path that will enable you to accomplish your objectives progressively and consistently. The purpose of this program is to make goals attainable, while also maintaining a high level of motivation to encourage growth and improvement from start to finish.

During this postgraduate diploma, you will acquire the ability to identify problematic situations and act on them in a professional manner"

General Objectives

• Identify students with characteristics that are compatible with behavioral and/or family difficulties and that may need mediation
• Use main evaluation instruments and specific criteria to complete the process of identifying specific educational needs that arise as a result of educational variability, and which may present behavioral problems
• Manage techniques and strategies employed in educational intervention, and for orienting responses to different situations in which behavioral problems emerge in the classroom
• Manage conflictive situations and maladaptive behavior in the classroom, and collaborate or promote integral programs and mediation plans within educational projects
• Value the active role of teachers in conflict resolution and mediation in the educational context
• Encourage habits and behaviors that promote coexistence at school
• Sensitise students about their active role and involvement in the recognition, avoidance and control of coexistence conflicts in educational centers
• Identify and confront problems that lead to intolerance and violence

Specific Objectives

Module 1. Teachers' Educational Styles

• Learn to establish win-win agreements
• Learn to specify the minimum requirements to be fulfilled
• Learn to make amendments for the pain caused

Module 2. Communication in Conflict

• Learn to communicate assertively
• Learn to connect with my basic limits in order to be respected
• Learn to set limits in a non-aggressive manner

Module 3. Ways of Expressing Reached Agreements

• Learn agreement expression techniques
• Develop creativity
• Learn to actively enjoy the end of conflicts

Enhance your personal abilities in conflictive situations and reach a level of competitiveness that will allow you to grow in teaching environments"