Professional Classroom Mediation and Conflict Resolution skills are essential in any educational institution"

This program offers students an integral view of resolving classroom conflicts alongside successful models of approach, providing tools, experiences and advances that have been made in the sector and have been approved for this program by a specialized teaching faculty, all of them practising professionals. Each student will learn from the faculty's professional experience as well as evidence-based pedagogy, which will make their learning process even more effective and detailed.

Successful mediators possess skills that teachers can also develop and be of service to their institution as an intermediary between the students and the school; the educator’s intention would be to encourage and facilitate this process so that students can achieve their objectives. The role of the mediator in the education system is emerging as a skill that can improve the relationship between teachers and students, and result in a more harmonious atmosphere for everyone.

When introducing a new set of values to an educational system it is important that it be inclusive in nature, based on a biopsychosocial model that values diversity and is aimed at including the entire educational community as a whole.

Teachers from all stages of the educational process, as well as other professionals from, for example, the social health service, must become familiar with the characteristics of these students, be capable of identifying their needs, and should have the knowledge and necessary tools to intervene at a personal, socio-familial and, above all, educational level.

This professional master’s degree is a pathway to achieving vital training and is directed mainly at kindergarten, primary, secondary and post-compulsory education teachers. This program provides the skills that will allow teachers to manage situations of conflict in the classroom as well as making them aware of the importance of diversity in the educational arena, creating diversity awareness plans and educational projects as well as mediation strategies which they can introduce in their schools.  

A highly informative professional master’s degree that will propel you to new levels of competitivity in the job market"

This professional master’s degree in Classroom Mediation and Conflict Resolution contains the most complete and up-to-date educational program on the market. The most important features include:

• The latest online teaching software and technology 
• Intensely visual teaching system, supported by graphic and schematic contents, easy to assimilate and understand
• Practical cases presented by practising experts
• State-of-the-art interactive video systems
• Teaching supported by telepractice
• Continuous updating and recycling systems
• Autonomous learning: full compatibility with other occupations
• Practical exercises for self-evaluation and learning verification
• Support groups and educational synergies: questions to the expert, debate and knowledge forums
• Communication with the teacher and individual reflection work
• Access to contents from any fixed or portable device with an internet connection
• Supplementary documentation databases are permanently available, even after the program

A contextualized and authentic learning experience that will allow you to put your learning into practice through the acquisition of new skills and competencies"

TECH's teaching staff includes professionals from the field of Classroom Mediation and Conflict Resolution, who bring their work experience to this training program, as well as renowned specialists belonging to leading societies and prestigious universities.

TECH's multimedia content, developed with the latest educational technology, will provide the professional with situational and contextual learning, i.e., a simulated environment that will provide immersive training for real situations.

This program is designed around Problem-Based Learning, whereby educators must try to solve the different professional practice situations that arise throughout the program. For this, the educator will be assisted by an innovative interactive video system developed by recognized experts in the field of Classroom Mediation and Conflict Resolution, who have extensive teaching experience.

Learn to make the classroom a place of development and growth by managing different contingencies skilfully and successfully"

A practical and realistic program that will provide you with the tools you require to help your students, their families and the staff at school move on from conflicts in a positive way"

This professional master’s degree, will enable you to progress steadily whilst accomplishing your objectives in a consistent manner. The objective set out by the program is to make these goals attainable and maintain the student's motivation levels in order to promote professional growth and improvement from beginning to end. 

During this professional master’s degree, you will acquire the ability to identify problematic situations and resolve them in a professional manner"

General objective

• Identify which students are displaying characteristics that are symptomatic of someone undergoing behavioral and/or family difficulties who may require intervention
• Use the main techniques for evaluation, as well as following the guidelines for identifying special educational needs that arise which may result in the display of behavioral problems
• Manage techniques and strategies specifically designed to respond to different areas where there are behavioral problems in the classroom
• Manage situations of conflict and maladaptive behavior in the classroom, and collaborate or promote integral programs and mediation plans within educational projects
• Value the active role of teachers in conflict resolution and mediation in the educational context
• Encourage habits and behaviors that promote coexistence at school
• Sensitize students to their active role and involvement in the recognition, avoidance and control of coexistence conflicts in educational centers
• Identify and confront problems that lead to intolerance and violence

Specific objectives

Module 1. Introduction

• Uncover the ingredients of conflict 
• Learn how to deal with the principle of conflict 

Module 2. Bonding and its Importance in Education 

• Discover the strength of the bond
• Learn to establish healthy bonds 
• Realise that bonding is established based on unconditionality 
• Lear the greatness of unconditionality and loyalty 

Module 3. Methods of Analyzing Events 

• Learn to objectively collect data on what has occurred 
• Analyze parties involved in a conflict 
• Analyze how the environment intervenes 

Module 4. Validate Emotions and Discover Basic Emotions 

• Become aware of how my internal motivations govern my way of being and behaving in the classroom 
• Become aware of how my past, influences my day-to-day. The backpack 
• Learn to name what I need 
• Learn to communicate what I need 

Module 5. Power Struggles are a Maze 

• Learn to identify my manipulative behavior in the environment 
• Learn to identify power struggle 
• Identify roles involved in power struggle 
• Learn how to get out of power struggles

Module 6. Conflict Phases 

• Acknowledge the phases of a conflict 
• Learn to set up phase transition aids 

Module 7. Dramatic Play: Role-training in Conflict Resolution

• Learn the different ways to participate in a conflict 
• Learn to arbitrate and cooperate in conflicts 

Module 8. Teachers' Educational Styles 

• Learn to establish win-win agreements 
• Learn to specify the minimum requirements to be fulfilled 
• Learn to make amendments for the pain caused 

Module 9. Communication in Conflict 

• Learn to communicate assertively 
• Learn to connect with my basic limits in order to be respected 
• Learn to set limits in a non-aggressive manner 

Module 10. Ways of Expressing Agreements Reached 

• Learn agreement expression techniques 
• Develop creativity 
• Learn to actively enjoy the end of conflicts 

Module 11. Breathe and Cleanse Prejudices 

• Remove the prejudices that hinder me 
• Learn to focus on my own potential as a mediator 
• Apply Mindfulness strategies that help me purge prejudices

Improve your handling of situations of conflict and develop as a confident professional capable of maintaining control in disruptive environments"