A complete TECH program that will provide you with the most advanced knowledge on Healthcare Quality Management Systems in Healthcare Institutions, in a 100% online modality"

Quality of care and humanization are essential to ensure that patients receive effective and satisfactory health care in nursing. By focusing on the patient and working in collaboration with their families, the procedures meet the patient's physical, emotional and social needs.  This translates into more effective and satisfying care, as well as better health and well-being for all.

For this reason, TECH has designed a program in Quality of Care and Humanization in Health Care for Nurses that seeks to provide students with the necessary skills and competencies to be able to carry out their work as nurses as efficiently as possible. Thus, throughout this program, aspects such as Quality Standards, Leadership and Talent Management, Bioethics, Confidentiality and Privacy or Humanization in Healthcare, among others, will be addressed. 

All this, thanks to a convenient 100% online modality that allows students to organize their studies and schedules, being able to combine them with their other obligations. In addition, the curriculum has the most dynamic and complete didactic materials and practical activities available on the market.

Become an expert in Quality of Care and Humanization in Health in only 6 months and with total freedom of organization and schedules"

This Postgraduate diploma in Quality of Care and Humanization in Healthcare for Nursing contains the most complete and up-to-date scientific program on the market. The most important features include: 

• The development of case studies presented by healthcare experts in Quality of Care and Humanization in Health
• Graphic, schematic, and practical contents with which they are created, provide scientific and practical information on the disciplines that are essential for professional practice
• Practical exercises where the self-assessment process can be carried out to improve learning
• Its special emphasis on innovative methodologies
• Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection work
• Content that is accessible from any fixed or portable device with an Internet connection

Deepen in aspects such as the Humanization of Palliative Care and Bioethics, without time limits and without the need to travel" 

The program’s teaching staff includes professionals from sector who contribute their work experience to this educational program, as well as renowned specialists from leading societies and prestigious universities. 

Its multimedia content, developed with the latest educational technology, will provide the professionals with situated and contextual learning, i.e., a simulated environment that will provide an immersive education programmed to learn in real situations. 

The design of this program focuses on Problem-Based Learning, by means of which the professionals must try to solve the different professional practice situations that are presented throughout the academic course. For this purpose, the students will be assisted by an innovative interactive video system created by renowned experts.

Update your knowledge on Professional Wellness Management and Staff Care, from your Tablet, mobile or computer"

A unique program that will allow you to master one of the most promising areas in the field of Nursing"

The structure and all the didactic resources of this Postgraduate diploma in Quality of Care and Humanization in Healthcare for Nursing have been designed by the outstanding professionals that make up TECH's team of renowned experts in Nursing. In this way, very complete and updated multimedia materials have been created, based on the most efficient pedagogical methodology, Relearning, which allows students to assimilate the essential concepts in a natural and progressive way.

Improve your quality of care with the most innovative multimedia materials and go deeper into those aspects of the syllabus that interest you most, thanks to a wide variety of additional information available on the Virtual Campus"

Module 1. Healthcare Quality Management Systems in Healthcare Institutions

1.1. Quality of Care Methodology for Quality Management

1.1.1. Quality of Care
1.1.2. Quality Dimensions
1.1.3. Methodology for Quality Management

1.2. Quality Management Systems 

1.2.1.  Components of Quality Management System
1.2.2. Quality Costs
1.2.3. Reference models in Quality and Excellence
1.2.4. Quality Management in Healthcare Institutions

1.3. Quality Control Excellence as a Quality Model 

1.3.1. Quality Control Audit
1.3.2. Evaluation cycle. Quality Components
1.3.3. Continuous Quality Improvement
1.3.4. Excellence as a Quality Model

1.3.4.1. The Principle of Excellence 

1.4. Quality Assessment and Improvement Method 

1.4.1. Quality components 
1.4.2. Evolution of Quality Management Systems 

1.4.2.1. Quality Control 
1.4.2.2. Quality Assurance
1.4.2.3. Total quality (excellence) and continuous improvement 

1.5. Processes for the improvement of Health Care

1.5.1. Process Management
1.5.2. Design of Assistance Processes
1.5.3. Quality Standards

1.5.3.1. Evaluation of the Assistance Processes

1.6. Strategies for Improving Effectiveness and Applying Evidence in Clinical Practice 

1.6.1. Clinical Practice Guideline. Evidence-Based Tools
1.6.2. Good clinical practice: Standards, Monitoring
1.6.3. Assessment of Results to Clinical Practice

1.7. Planning a Continuous Improvement Plan

1.7.1. The PDCA cycle
1.7.2. Planning, Implementation
1.7.3. Checking and Performance

1.8. External Evaluation and Accreditation Models

1.8.1. External Evaluation in Quality Management
1.8.2. Accreditation Models
1.8.3. Accreditation in the healthcare field

1.9. Leadership and People Management for Quality Improvement

1.9.1. Leadership and Talent Management in Healthcare Organizations
1.9.2. Principles of Motivation in Professionals in Healthcare Organizations
1.9.3. Effective People Management Tools for Quality Improvement

1.10. Assessment of the Quality of Care and Management within the hospital

1.10.1. Quality management within the hospital environment
1.10.2. Structure, process and results in the evaluation of quality management in hospitals
1.10.3. Models and standards of excellence in Quality Management in the hospital environment

Module 2. Quality of Care and Ethics

2.1. Ethics and Bioethics. Principles

2.1.1. Principles of Bioethics
2.1.2. Fundamentals and Methodology in Bioethics
2.1.3. Deliberative method

2.2. Ethics of healthcare organizations

2.2.1. Main lines of the ethics of healthcare organizations
2.2.2. Bioethics Committees
2.2.3. Figure of the bioethics consultant 

2.3. Confidentiality and privacy

2.3.1. Right to confidentiality of information and health data
2.3.2. The right to respect your physical privacy and to be treated with dignity
2.3.3. The Patient’s Right to Clinical Information
2.3.4. Conflicts from Interests

2.4. Ethics of clinical decisions

2.4.1. Informed Consent
2.4.2. Informed consent by proxy
2.4.3. Capacity and competence

2.5. Ethics of health care decisions at the beginning of life

2.5.1. Preimplantation genetic diagnosis
2.5.2. Ethical principles in abortion
2.5.3. Limitation of Therapeutic Effort in the Neonatology

2.6. Ethics of health care decisions at the end of life

2.6.1. Death
2.6.2. Decisions at the end of life. The Ethical Principle of Autonomy
2.6.3. Advance planning of decisions
2.6.4. Living wills as a support document for end-of-life decisions 

2.7. Adequacy of the therapeutic effort and refusal of treatment

2.7.1. Ethical decision making at the end of life
2.7.2. Adequacy of life-sustaining therapies
2.7.3. Refusal of treatment
2.7.4. Decision making in the minor patient

2.8. Ethics and research

2.8.1. Ethics and research Relevant documents
2.8.2. Ethical evaluation of health research
2.8.3. Operation of Research Ethics Committees

2.9. Value of palliative care 

2.9.1. Palliative Care
2.9.2. Objectives of palliative care
2.9.3. Aims of palliative medicine

2.10. Ethics and Transplantation

2.10.1. Ethics in the process of organ donation and transplantation
2.10.2. Ethical considerations in living-donor transplantation
2.10.3. Transplantation in controlled asystole. Ethical analysis

Module 3. Humanization of Healthcare

3.1. Humanization in Healthcare

3.1.1. Humanization in Healthcare

3.1.1.1. International Regulatory Framework

3.1.2. Starting elements. Steps to Action
3.1.3. Humanization strategic plans

3.2. Patient and Family Well-being and Comfort Management

3.2.1. Patient experience-centered care culture
3.2.2. Infrastructure, resources and technology
3.2.3. Humanizing care tools

3.2.3.1. Personalization of care
3.2.3.2. Privacy
3.2.3.3. Autonomy
3.2.3.4. Shared decision making

3.3. Person-Centered Care Model

3.3.1. Systems of Care. Evolution
3.3.2. PCA model
3.3.3. Professionals New roles and care teams
3.3.4. Support and consensus groups

3.4. Tools to Humanize. Communication Empathy

3.4.1. Values to humanize the healthcare environment 
3.4.2. Interpersonal relationships. Holistic and integral care
3.4.3. Communication and Empathy
3.4.4. Measuring the degree of humanization. Control systems

3.5. Humanization of the Intensive Care Unit

3.5.1. How to Humanize an Intensive Care Unit
3.5.2. Staff Care
3.5.3. Patient, Family, Citizenship
3.5.4. Humanization of the Architecture of the Intensive Care Unit

3.6. Humanized Care of the Terminally Ill

3.6.1. Humanization of Health Care at the End of Life
3.6.2. Care at the end of life, at home
3.6.3. Palliative care in the hospital. How to humanize this care

3.7. Management of Professional Well-being

3.7.1. Welfare of professionals

3.7.1.1. Factors that alter the well-being of professionals
3.7.1.2. Disorders present in the alteration of professional well-being 
3.7.1.3. Leader and group relationship in the work environment
3.7.1.4. Techniques to improve professional well-being
3.7.1.5. Tools for measuring professional well-being

3.8. Values-based Management Model

3.8.1. Values-based Management 
3.8.2. Phases of the Values-based Management Implementation Process

3.8.2.1. Phase I. Definition of Values
3.8.2.2. Phase II. Communication
3.8.2.3. Phase III. Alignment

3.8.3. Benefits of Management by Values
3.8.4. The Pillars of Value-Based Management in Healthcare Institutions

3.9. Humanization in the Care of Special Patients

3.9.1. International Normative Framework
3.9.2. Recognition of the Personal Autonomy Principle
3.9.3. Strategic lines and humanizing actions

3.9.3.1. Humanized spaces
3.9.3.2. Humanizing actions in consultation and emergency rooms
3.9.3.3. Humanizing actions in hospital admissions
3.9.3.4. Humanizing actions for accompanying and family members

3.9.4. Humanization plan for professionals: Care for the Professional
3.9.5. Models of Humanization Plans and Guidelines

3.10. Impact of Covid-19 on the Humanization of Health Care

3.10.1. Impact and transformation in the organizational and care structure of the health care system
3.10.2. Impact of Covid-19 on communication
3.10.3. More humanized infrastructure. Main strategic lines of action

Thanks to Relearning, you will be able to assimilate the essential concepts of the curriculum quickly and without having to spend too much time studying"