Solve all types of claims with advanced English and become an essential part of your company”

Why Study at TECH?

TECH is the world's largest 100% online business school. It is an elite business school, with a model based on the highest academic standards. A world-class centre for intensive managerial skills training.   

TECH is a university at the forefront of technology, and puts all its resources at the student's disposal to help them achieve entrepreneurial success"

At TECH Global University

Innovation

The university offers an online learning model that combines the latest educational technology with the most rigorous teaching methods. A unique method with the highest international recognition that will provide students with the keys to develop in a rapidly-evolving world, where innovation must be every entrepreneur’s focus.

"Microsoft Europe Success Story", for integrating the innovative, interactive multi-video system.  

The Highest Standards

Admissions criteria at TECH are not economic. Students don't need to make a large investment to study at this university. However, in order to obtain a qualification from TECH, the student's intelligence and ability will be tested to their limits. The institution's academic standards are exceptionally high...  

95% of TECH students successfully complete their studies.

Networking

Professionals from countries all over the world attend TECH, allowing students to establish a large network of contacts that may prove useful to them in the future.  

100,000+ executives trained each year, 200+ different nationalities.

Empowerment

Students will grow hand in hand with the best companies and highly regarded and influential professionals. TECH has developed strategic partnerships and a valuable network of contacts with major economic players in 7 continents.  

500+ collaborative agreements with leading companies.

Talent

This program is a unique initiative to allow students to showcase their talent in the business world. An opportunity that will allow them to voice their concerns and share their business vision. 

After completing this program, TECH helps students show the world their talent. 

Multicultural Context

While studying at TECH, students will enjoy a unique experience. Study in a multicultural context. In a program with a global vision, through which students can learn about the operating methods in different parts of the world, and gather the latest information that best adapts to their business idea. 

TECH students represent more than 200 different nationalities.   

Learn with the best

In the classroom, TECH teaching staff discuss how they have achieved success in their companies, working in a real, lively, and dynamic context. Teachers who are fully committed to offering a quality specialization that will allow students to advance in their career and stand out in the business world. 

Teachers representing 20 different nationalities. 

TECH strives for excellence and, to this end, boasts a series of characteristics that make this university unique:   

Analysis

TECH explores the student’s critical side, their ability to question things, their problem-solving skills, as well as their interpersonal skills.  

Academic Excellence

TECH offers students the best online learning methodology. The university combines the Relearning method (a postgraduate learning methodology with the highest international rating) with the Case Study. A complex balance between tradition and state-of-the-art, within the context of the most demanding academic itinerary.  

TECH is the world’s largest online university. It currently boasts a portfolio of more than 10,000 university postgraduate programs. And in today's new economy, volume + technology = a ground-breaking price. This way, TECH ensures that studying is not as expensive for students as it would be at another university.  

At TECH, you will have access to the most rigorous and up-to-date case studies in the academic community”

This Postgraduate certificate in Complaints and Resolution of Incidents in Advanced English in the Work Environment consists of 1 module, divided into 10 subjects.

The program, therefore, develops knowledge related to the internal communication of companies and the management of complaints and incidents, both inside and outside the company. Thus, students will learn vocabulary and linguistic structures to develop in this field using advanced English. 

With this knowledge, your work in the company will become indispensable" 

Syllabus

The internal organization of companies is complex and contains a large number of highly specialized departments and positions. Those dedicated to resolving complaints and incidents, both from within the company and externally (customers, partners, investors, etc.) are key, as it depends on them whether problems are resolved quickly or 
can grow. 

This process becomes more complicated if the company operates internationally, as it will receive various complaints and requests in English. The language of these types of messages and texts is very specific, so it is also necessary to know the nuances of the language very well in order to be able to respond to the requests made. 

For this reason, this Postgraduate certificate in Complaints and Resolution of Incidents in Advanced English in the Work Environment is an important qualification that can save time and problems for the company, since it offers the necessary knowledge to solve complaints and formal conflicts of all kinds that may arise at any time. 

This program is developed over 6 weeks and consists of 1 module: 

Module 1. Incident Resolution and Interdepartmental Communication

Where, When and How is it Taught?

TECH offers the opportunity to study this Postgraduate certificate in Complaints and Resolution of Incidents in Advanced English in the Work Environment, entirely online. Over the 6 weeks of the specialization, the student will be able to access all the contents of this program at any time, which will allow the students to self-manage their study time.

Module 1. Incident Resolution and Interdepartmental Communication

1.1. Departments and Specialized Positions in a company 
1.2. Complex Responsibilities and Duties of Departments and Positions 
1.3. Hierarchies in the Workplace   
1.4. Types of Complex and Detailed Incidents and Complaints 
1.5. Addressing and Resolving Complex and Detailed Incidents and Complaints 
1.6. Unilateral Communication in the Business Environment and its Advantages
1.7. Bilateral Business Communication and its Advantages 
1.8. Voluntary Resignations and Vacation Requests
1.9. Medical and Maternity/Paternity Leave  
1.10. Warning and Dismissal Procedures

Be the most useful person in your company: specialize in advanced English applied to the resolution of complaints and incidents"