A program of great interest for pharmacy professionals, within your reach with the impulse and excellence of TECH"

Why Study at TECH?

TECH is the world's largest 100% online business school. It is an elite business school, with a model based on the highest academic standards. A world-class centre for intensive managerial skills training.   

TECH is a university at the forefront of technology, and puts all its resources at the student's disposal to help them achieve entrepreneurial success"

At TECH Global University

Innovation

The university offers an online learning model that combines the latest educational technology with the most rigorous teaching methods. A unique method with the highest international recognition that will provide students with the keys to develop in a rapidly-evolving world, where innovation must be every entrepreneur’s focus.

Microsoft Europe Success Story", for integrating the innovative, interactive multi-video system.  

The Highest Standards

Admissions criteria at TECH are not economic. Students don't need to make a large investment to study at this university. However, in order to obtain a qualification from TECH, the student's intelligence and ability will be tested to their limits. The institution's academic standards are exceptionally high...  

95% of TECH students successfully complete their studies.

Networking

Professionals from countries all over the world attend TECH, allowing students to establish a large network of contacts that may prove useful to them in the future.  

100,000+ executives trained each year, 200+ different nationalities.

Empowerment

Students will grow hand in hand with the best companies and highly regarded and influential professionals. TECH has developed strategic partnerships and a valuable network of contacts with major economic players in 7 continents.  

500+ collaborative agreements with leading companies.

Talent

This program is a unique initiative to allow students to showcase their talent in the business world. An opportunity that will allow them to voice their concerns and share their business vision. 

After completing this program, TECH helps students show the world their talent. 

Multicultural Context

While studying at TECH, students will enjoy a unique experience. Study in a multicultural context. In a program with a global vision, through which students can learn about the operating methods in different parts of the world, and gather the latest information that best adapts to their business idea. 

TECH students represent more than 200 different nationalities.   

Learn with the best

In the classroom, TECH teaching staff discuss how they have achieved success in their companies, working in a real, lively, and dynamic context. Teachers who are fully committed to offering a quality specialization that will allow students to advance in their career and stand out in the business world. 

Teachers representing 20 different nationalities. 

TECH strives for excellence and, to this end, boasts a series of characteristics that make this university unique:   

Analysis

TECH explores the student’s critical side, their ability to question things, their problem-solving skills, as well as their interpersonal skills.  

Academic Excellence

TECH offers students the best online learning methodology. The university combines the Relearning method (a postgraduate learning methodology with the highest international rating) with the Case Study. A complex balance between tradition and state-of-the-art, within the context of the most demanding academic itinerary.  

TECH is the world’s largest online university. It currently boasts a portfolio of more than 10,000 university postgraduate programs. And in today's new economy, volume + technology = a ground-breaking price. This way, TECH ensures that studying is not as expensive for students as it would be at another university.  

At TECH, you will have access to the most rigorous and up-to-date case studies in the academic community”

TECH's MBA in Pharmacy Office Management and Administration is a tailor-made program, taught in a 100% online format so that students can choose the time and place that best suits their availability, schedules and interests.

A program that takes place over 12 months and is intended to be a unique and stimulating experience that lays the foundations for success in pharmacy management.

Through a specific and very efficient syllabus, professionals will acquire the necessary competencies for the management of pharmacies" 

Syllabus

The contents of this MBA in Pharmacy Office Management and Administration are directed by experts in pharmaceutical management and administration, who bring to this program their experience and, therefore, their realistic and close vision of the professional reality, in a conscious and proactive way.

Throughout the syllabus, all the aspects of Pharmacy Office management will be explained and analyzed, learning the key concepts in this field, the processes of identification, definition, unification and coordination.

A journey that will lead students to the analysis of the keys to the success of projects in different environments, as well as to the reflection on the essential management of time on their way to efficiency, cost management, quality, resources, communications, risk assessment, procurement management and certifications.

All this development from the hand of professionals recognized and valued worldwide, to learn from the best; with the best learning system, and a stimulating and attractive educational process.

Another key to the success of this specialization is the possibility for the students to decide how to organize their learning: from the time, to the place and intensity of study. This ensures that this effort is fully compatible with personal and professional life, so that the student never loses motivation.

In this sense, the study is 100% online, although you can download the contents to continue offline if you wish. In addition, there will be illustrative videos, review audios and an online library with complementary material.

This program takes place over 12 months and is divided into 10 modules:

Module 1. The Responsible Management of the Pharmacy Office
Module 2. Economic-Financial Management of the Pharmacy Office
Module 3. Human Resource Management and Administration in the Pharmacy Office
Module 4. Optimization of Pharmacy Office Logistics Purchasing Processes
Module 5. Client/Patient Management
Module 6. Pharmaceutical Marketing
Module 7. Sales in the Pharmacy Office
Module 8. Communication in the Pharmacy Office
Module 9. Management of Professional Services in the Pharmacy Office
Module 10. Quality Management in the Pharmacy Office
Module 11. Leadership, ethics and social responsibility in companies
Module 12. People and talent management 
Module 13. Economic and Financial Management 
Module 14. Executive Management

Where, When and How is it Taught?

TECH offers the possibility of developing this MBA in Pharmacy Office Management and Administration completely online. Over the course of 12 months, you will be able to access all the contents of this program at any time, allowing you to self-manage your study time.

Module 1. The Responsible Management of the Pharmacy Office 

1.1. The Role of Community Pharmacy. Scope of Action of the Community Pharmacist. Mission of the Organization
1.2. Analysis of the Community Pharmacy Environment
1.3. Promoting Health From the Community Pharmacy
1.4. Implementation of Good Practices in the Community Pharmacy
1.5. Rational Use of Medicines in Pharmacy Offices
1.6. Training and Information for the Proper Use of Medicines and Medical Devices
1.7. Professional Secrecy Moral Basis for Secrecy. Pharmacist and Professional Secrecy
1.8. Concept and Functions of Codes of Ethics. Responsibly Performing Professional Skills. Unfair Competition
1.9. Corporate Social Liability Applied to the Pharmacy Office. Respect for the Environment and Waste Management
1.10. Organization of a Pharmacy Office

Module 2. Economic-Financial Management of the Pharmacy Office

2.1. Fundamentals of Pharmacy Management
2.2. Management Processes in Pharmacy
2.3. Analysis of Financial and Economic Ratios in Pharmacy 
2.4. Inventory Management 

Module 3. Human Resource Management and Administration in the Pharmacy Office

3.1. Organizational Models. Structure and Organization Charts
3.2. The Team as a Motor. Profile of the Owner and Collaborators
3.3. Personnel Selection and Interview
3.4. Relatives in Pharmacy
3.5. Definition of the Mission. Stakeholders
3.6. Interdependencies and Leadership
3.7. Management and Development of People in Connection with the Mission
3.8. Motivation: Training and Professional Development, Remuneration, etc.
3.9. Occupational Hazard Prevention
3.10. Organization and Internal Communication 

Module 4. Optimization of Pharmacy Office Logistics Purchasing Processes

4.1. Logistics Operators and Their Supply Models
4.2. The Purchase
4.3. Managing and Negotiating with Suppliers
4.4. The Distribution Chain
4.5. Product Assortment
4.6. Product Management
4.7. Purchase Management 
4.8. Stock Management
4.9. The Products
4.10. The Promotion and Launching of New Products 

Module 5. Client/Patient Management 

5.1. Pharmacy as a Space for Health Management
5.2. Communication to Approach the Client/ Patient Pairing
5.3. Client Segmentation
5.4.  Consumer Psychology and Behavior
5.5. Professional Liability, Management Motor
5.6. Regular and New Clients
5.7. Customer Loyalty Programs
5.8. Customer Service

Module 6. Pharmaceutical Marketing

6.1. Fundamentals of Marketing 
6.2. Pharmaceutical and Relationship Marketing
6.3. Markets. Positioning
6.4. Market Research in the Pharmacy Office
6.5. Pharmaceutical Merchandising: Offers and Communication 
6.6. Advertising and Promotion
6.7. Digitalization of Pharmacy: From 1.0 to 3.0
6.8. Strategic Marketing
6.9. MicroMarketing 

Module 7. Sales in the Pharmacy Office

7.1. Psychology and Sales Techniques
7.2. Sales Cycle
7.3. Sales Projections
7.4. Price-Setting Policies
7.5. Types of Products
7.6. Focus on Product Profitability
7.7. Types of Purchases and Clients 
7.8. Cross-Selling and Up-Selling
7.9. Challenging Situations
7.10. Digital e-Commerce Management Module

Module 8. Communication in the Pharmacy Office 

8.1. Concept and Value of Internal Communication
8.2. Communication With Employees
8.3. Conflict Management
8.4. Leadership and Team Management
8.5. Communication With the Client
8.6. The Image of the Pharmacy Office
8.7. Technical Communication Supports 
8.8. Strategies for Acting on Social Media
8.9. Digital Marketing to Attract and Retain Customers

Module 9. Management of Professional Services in the Pharmacy Office

9.1. Services That Can Be Developed in the Pharmacy
9.2. Selection and Implementation of Services
9.3. Requirements for Developing the Services
9.4. Offering and Monitoring Services
9.5. Economic Management of Services

Module 10. Quality Management in the Pharmacy Office

10.1. Quality 
10.2. Certification of Quality of the Pharmacy Office 
10.3. Total Quality and Strategic Management (TQM) 
10.4. Control Points and Improvement Indicators 
10.5. Identification of Strategic Niches and Competitive Advantages 
10.6. Control Panels 

Module 11. Leadership, ethics and social responsibility in companies

11.1. Globalization and Governance

11.1.1. Governance and Corporate Governance
11.1.2. The Fundamentals of Corporate Governance in Companies
11.1.3. The Role of the Board of Directors in  the Corporate Governance Framework

11.2. Cross Cultural Management 

11.2.1. Cross Cultural Management Concept
11.2.2. Contributions to Knowledge of National Cultures
11.2.3. Diversity Management

11.3. Management and Leadership Development

11.3.1. Concept of Management Development
11.3.2. Concept of Leadership
11.3.3. Leadership Theories
11.3.4. Leadership Styles
11.3.5. Intelligence in Leadership
11.3.6. The Challenges of Today's Leader 

11.4. Business Ethics

11.4.1. Ethics and Morality
11.4.2. Business Ethics
11.4.3. Leadership and Ethics in Companies

11.5. Sustainability

11.5.1. Sustainability and Sustainable Development
11.5.2. The 2030 Agenda
11.5.3. Sustainable Companies 

11.6. Responsible Management Systems and Tools 

11.6.1. CSR: Corporate Social Responsibility
11.6.2. Essential Aspects for Implementing a Responsible Management Strategy
11.6.3. Steps for the Implementation of a Corporate Social Responsibility Management System
11.6.4. CSR Tools and Standards 

11.7. Multinationals and Human Rights 

11.7.1. Globalization, Multinational Companies and Human Rights 
11.7.2. Multinational Companies vs International Law
11.7.3. Legal Instruments for Multinationals in the Area of Human Rights

11.8. Legal Environment and Corporate Governance

11.8.1. International Rules on Importation and Exportation
11.8.2. Intellectual and Industrial Property
11.8.3. International Labor Law

Module 12. People and talent management 

12.1. Strategic People Management 

12.1.1. Strategic Human Resources Management
12.1.2. Strategic People Management 

12.2. Human Resources Management by Competencies 

12.2.1. Analysis of the Potential
12.2.2. Remuneration Policy
12.2.3. Career/Succession Planning 

12.3. Performance Evaluation and Compliance Management 

12.3.1. Performance Management
12.3.2. Performance Management: Objectives and Process 

12.4. Developing High Performance Teams 

12.4.1. High Performance Teams: Self-managed Teams 
12.4.2. Methodologies for the Management of High Performance Self-Managed Teams

12.5. Change Management 

12.5.1. Change Management
12.5.2. Type of Change Management Processes
12.5.3. Stages or Phases in the Change Management Process 

12.6. Negotiation and Conflict Management 

12.6.1. Negotiation  
12.6.2. Conflict Management
12.6.3. Crisis Management 

12.7. Executive Communication 

12.7.1. Internal and External Communication in the Corporate Environment 
12.7.2. Communication Departments 
12.7.3. The Person in Charge of Communication of the Company The Profile of the Dircom

12.8. Productivity, Attraction, Retention and Activation of Talent

12.8.1. Productivity 
12.8.2. Talent Attraction and Retention Levers 

Module 13. Economic and Financial Management

13.1. Economic Environment

13.1.1. Macroeconomic Environment and the National Financial System
13.1.2. Financial Institutions
13.1.3. Financial Markets
13.1.4. Financial Assets
13.1.5. Other Financial Sector Entities

13.2. Executive Accounting

13.2.1. Basic Concepts 
13.2.2. The Company's Assets 
13.2.3. The Company's Liabilities 
13.2.4. The Company's Net Worth 
13.2.5. The Income Statement 

13.3. Information Systems and Business Intelligence

13.3.1. Fundamentals and Classification
13.3.2. Cost Allocation Phases and Methods
13.3.3. Choice of Cost Center and Impact

13.4. Budget and Management Control

13.4.1. The Budget Model 
13.4.2. The Capital Budget
13.4.3. The Operating Budget 
13.4.5. Treasury Budget 
13.4.6. Budget Monitoring

13.5. Financial Management

13.5.1. The Company's Financial Decisions 
13.5.2. Financial Department 
13.5.3. Cash Surpluses 
13.5.4. Risks Associated with Financial Management 
13.5.5. Financial Administration Risk Management  

13.6. Financial Planning

13.6.1. Definition of Financial Planning
13.6.2. Actions to be Taken in Financial Planning
13.6.3. Creation and Establishment of the Business Strategy 
13.6.4. The Cash Flow Table
13.6.5. The Working Capital Table

13.7. Corporate Financial Strategy

13.7.1. Corporate Strategy and Sources    of Financing 
13.7.2. Financial Products for Corporate Financing 

13.8. Strategic Financing

13.8.1. Self-financing 
13.8.2. Increase in Equity 
13.8.3. Hybrid Resources 
13.8.4. Financing Through Intermediaries

13.9. Financial Analysis and Planning

13.9.1. Analysis of the Balance Sheet
13.9.2. Analysis of the Income Statement
13.9.3. Profitability Analysis

13.10. Analyzing and Solving Cases/Problems

13.10.1. Financial Information on Industria de Diseño y Textil, S.A. (INDITEX) 

Module 14. Executive Management

14.1. General Management 

14.1.1. The Concept of General Management 
14.1.2. The Role of the CEO
14.1.3. The CEO and their Responsibilities
14.1.4. Transforming the Work of Management

14.2. Manager Functions: Organizational Culture and Approaches 

14.2.1. Manager Functions: Organizational Culture and Approaches 

14.3. Operations Management 

14.3.1. The Importance of Management
14.3.2. Value Chain
14.3.3. Quality Management

14.4. Public Speaking and Spokesperson Education

14.4.1. Interpersonal Communication
14.4.2. Communication Skills and Influence
14.4.3. Communication Barriers

14.5. Personal and Organizational  Communications Tools

14.5.1. Interpersonal Communication
14.5.2. Interpersonal Communication Tools
14.5.3. Communication in the Organization
14.5.4. Tools in the Organization

14.6. Communication in Crisis Situations

14.6.1. Crisis
14.6.2. Phases of the Crisis
14.6.3. Messages: Contents and Moments

14.7. Preparation of a Crisis Plan

14.7.1. Analysis of Possible Problems
14.7.2. Planning
14.7.3. Adequacy of Personnel

14.8. Emotional Intelligence

14.8.1. Emotional Intelligence and Communication
14.8.2. Assertiveness, Empathy, and Active Listening
14.8.3. Self-Esteem and Emotional Communication

14.9. Personal Branding

14.9.1. Strategies to Develop Personal Branding
14.9.2. Personal Branding Laws
14.9.3. Tools for Creating Personal Brands

The teaching materials of this program, elaborated by these specialists, have contents that are completely applicable to your professional experiences"