Training that will elevate your skills to the highest professional level, with up-to-date information on the latest business techniques and approaches"

Why study at TECH?

TECH is the world's largest 100% online business school. It is an elite business school, with a model based on the highest academic standards. A world-class centre for intensive managerial skills training.   

TECH is a university at the forefront of technology, and puts all its resources at the student's disposal to help them achieve entrepreneurial success"     

At TECH Global University

Innovation

The university offers an online learning model that combines the latest educational technology with the most rigorous teaching methods. A unique method with the highest international recognition that will provide students with the keys to develop in a rapidly-evolving world, where innovation must be every entrepreneur’s focus. 

"Microsoft Europe Success Story", for integrating the innovative, interactive multi-video system.  

The Highest Standards

Admissions criteria at TECH are not economic. Students don't need to make a large investment to study at this university. However, in order to obtain a qualification from TECH, the student's intelligence and ability will be tested to their limits. The institution's academic standards are exceptionally high... 

95% of TECH students successfully complete their studies.

Networking

Professionals from countries all over the world attend TECH, allowing students to establish a large network of contacts that may prove useful to them in the future.

100,000+ executives trained each year, 200+ different nationalities.

Empowerment

Students will grow hand in hand with the best companies and highly regarded and influential professionals. TECH has developed strategic partnerships and a valuable network of contacts with major economic players in 7 continents.    

500+ collaborative agreements with leading companies.

Talent

This program is a unique initiative to allow students to showcase their talent in the business world. An opportunity that will allow them to voice their concerns and share their business vision. 

After completing this program, TECH helps students show the world their talent. 

Show the world your talent after completing this program. 

Multicultural Context

While studying at TECH, students will enjoy a unique experience. Study in a multicultural context. In a program with a global vision, through which students can learn about the operating methods in different parts of the world, and gather the latest information that best adapts to their business idea. 

TECH students represent more than 200 different nationalities. 

Learn with the best

In the classroom, TECH’s teaching staff discuss how they have achieved success in their companies, working in a real, lively, and dynamic context. Teachers who are fully committed to offering a quality specialization that will allow students to advance in their career and stand out in the business world. 

Teachers representing 20 different nationalities. 

TECH strives for excellence and, to this end, boasts a series of characteristics that make this university unique: 

Analysis

TECH explores the student’s critical side, their ability to question things, their problem-solving skills, as well as their interpersonal skills.    

Academic Excellence

TECH offers students the best online learning methodology. The university combines the Re-learning methodology (the most internationally recognized postgraduate learning methodology) with Harvard Business School case studies. A complex balance of traditional and state-of-the-art methods, within the most demanding academic framework.      

Economy of Scale

TECH is the world’s largest online university. It currently boasts a portfolio of more than 10,000 university postgraduate programs. And in today's new economy, volume + technology = a ground-breaking price. This way, TECH ensures that studying is not as expensive for students as it would be at another university.   

At TECH you will have access to Harvard Business School case studies" 

This Professional Master's Degree MBA in Dental Clinics Administration and Management is a program designed to suit students, which is taught in a 100% online format so that they can choose the time and place that best suits their availability, schedules and interests. A program that takes place over 24 months and is intended to be a unique and stimulating experience that lays the foundation for your success as a Project Manager.

A unique program, with a very well-structured agenda, so that you can specialize at your own pace and without complications"  

Syllabus

This Professional Master's Degree MBA in Dental Clinics Administration and Management of TECH Global University is an intensive program that prepares students to face challenges and business decisions both nationally and internationally. Its content is designed to promote the development of managerial skills that enable more rigorous decisionmaking in uncertain environments. 

Throughout 3,000 hours of study, the student will analyze a multitude of practical cases through individual work, achieving a contextual learning that can later be applied to their daily work. It is, therefore, a real immersion in real business situations.

This Advanced Master’s Degree MBA in Dental Clinics Administration and Management deals in depth with different areas of the company, and is designed for managers to understand business management from a strategic, international and innovative perspective.

A plan designed for students, focused on their professional improvement and that prepares them to achieve excellence in the field of leadership and management of dental clinics. A program that understands your needs and those of your company through innovative content based on the latest trends, and supported by the best educational methodology and an exceptional faculty, which will provide you with the competencies to solve critical situations in a creative and efficient way.

This program takes place over 24 months and is divided into 18 modules:

Module 1. Leadership, Ethics, and CSR 
Module 2. Strategic Direction and Executive Management 
Module 3. People and Talent Management 
Module 4. Economic and Financial Management 
Module 5. Operations and Logistics Management   
Module 6. Information Systems Management  
Module 7. Commercial Management, Marketing, and Corporate Communication  
Module 8. Innovation and Project Management
Module 9. Pillars of Dental Clinic Management 
Module 10. Designing Your Dental Clinic  
Module 11. Introduction to Marketing
Module 12. Marketing 2.0 
Module 13. The Value of Human Capital 
Module 14. Team Management 
Module 15. Quality and Time Management in the Dental Clinic  
Module 16. Purchasing and Storage Management 
Module 17. Costs and Finances Applied to Dental Clinics 
Module 18. Dental Deontology 

Where, When and How is it Taught?

TECH offers you the possibility of taking this program completely online. During the 24 months of training, will be able to access all the contents of this program at any time, which will allow the student to self-manage study time.

Module 1. Leadership, Ethics, and CSR

1.1. Globalization and Governance 

1.1.1. Globalization and Trends: Market Internationalization
1.1.2. Economic Environment and Corporate Governance
1.1.3. Accountability

1.2. Leadership

1.2.1. Intercultural Environment
1.2.2. Leadership and Business Management
1.2.3. Management Roles and Responsibilities

1.3. Business Ethics

1.3.1. Ethics and Integrity
1.3.2. Ethical Behavior in Companies
1.3.3. Deontology, Codes of Ethics and Codes of Conduct
1.3.4. Fraud and Corruption Prevention

1.4. Sustainability

1.4.1. Business and Sustainable Development
1.4.2. Social, Environmental, and Economic Impact
1.4.3. The 2030 Agenda and the SDGs

1.5. Corporate Social Responsibility 

1.5.1. Corporate Social Responsibility
1.5.2. Roles and Responsibilities
1.5.3. Implementing Corporate Social Responsibility

Module 2. Strategic Direction and Executive Management

2.1. Organizational Analysis and Design

2.1.1. Organizational Culture
2.1.2. Organisational Analysis
2.1.3. Designing the Organizational Structure

2.2. Corporate Strategy 

2.2.1. Corporate Level Strategy
2.2.2. Types of Corporate Level Strategies
2.2.3. Determining the Corporate Strategy
2.2.4. Corporate Strategy and Reputational Image 

2.3. Strategic Planning and Strategy Formulation

2.3.1. Strategic Thinking
2.3.2. Strategic Planning and Formulation
2.3.3. Sustainability and Corporate Strategy

2.4. Strategy Models and Patterns

2.4.1. Wealth, Value, and Return on Investments 
2.4.2. Methodologies Corporate Strategy
2.4.3. Growing and Consolidating the Corporate Strategy

2.5. Strategic Management

2.5.1. Strategic Mission, Vision, and Values
2.5.2. The Balanced Scorecard
2.5.3. Analyzing, Monitoring, and Evaluating the Corporate Strategy
2.5.4. Strategic Management and Reporting

2.6. Implementing and Executing Strategy

2.6.1. Implementation Strategy Objectives, Actions and Impacts
2.6.2. Strategic Alignment and Supervision
2.6.3. Continuous Improvement Approach

2.7. Executive Management

2.7.1. Integrating Functional Strategies into the Global Business Strategies
2.7.2. Management Policy and Processes
2.7.3. Knowledge Management

2.8. Analyzing and Solving Cases/ Problems 

2.8.1. Problem Solving Methodology
2.8.2. Case Method 
2.8.3. Positioning and Decision-Making

Module 3. People and Talent Management

3.1. Organizational Behavior

3.1.1. Organizational Theory
3.1.2. Key Factors for Change in Organizations
3.1.3. Corporate Strategies, Types, and Knowledge Management

3.2. Strategic People Management

3.2.1. Job Design, Recruitment, and Selection
3.2.2. Human Resources Strategic Plan: Design and Implementation
3.2.3. Job Analysis: Design and Selection of People
3.2.4. Training and Professional Development

3.3. Management and Leadership Development

3.3.1. Management Skills: 21st Century Competencies and Skills
3.3.2. Non-Managerial Skills
3.3.3. Map of Skills and Abilities
3.3.4. Leadership and People Management

3.4. Change Management

3.4.1. Performance Analysis
3.4.2. Strategic Approach
3.4.3. Change Management: Key Factors, Process Design and Management
3.4.4. Continuous Improvement Approach

3.5. Negotiation and Conflict Management 

3.5.1. Negotiation Objectives Differentiating Elements
3.5.2. Effective Negotiation Techniques
3.5.3. Conflicts: Factors and Types
3.5.4. Efficient Conflict Management: Negotiation and Communication

3.6. Executive Communication

3.6.1. Performance Analysis
3.6.2. Leading Change. Resistance to Change
3.6.3. Managing Change Processes
3.6.4. Managing Multicultural Teams

3.7. Team Management and People Performance

3.7.1. Multicultural and Multidisciplinary Environment
3.7.2. Team and People Management
3.7.3. Coaching and People Performance
3.7.4. Management Meetings: Planning and Time Management

3.8. Knowledge and Talent Management

3.8.1. Identifying Knowledge and Talent in Organizations
3.8.2. Corporate Knowledge and Talent Management Models
3.8.3. Creativity and Innovation

Module 4. Economic and Financial Management

4.1. Economic Environment

4.1.1. Organizational Theory
4.1.2. Key Factors for Change in Organizations
4.1.3. Corporate Strategies, Types, and Knowledge Management

4.2. Executive Accounting

4.2.1. International Accounting Framework
4.2.2. Introduction to the Accounting Cycle
4.2.3. Company Financial Statements
4.2.4. Analysis of Financial Statements: Decision-Making

4.3. Budget and Management Control

4.3.1. Budgetary Planning
4.3.2. Management Control: Design and Objectives
4.3.3. Supervision and Reporting

4.4. Corporate Tax Responsibility

4.4.1. Corporate Tax Responsibility
4.4.2. Tax Procedure: A Case-Country Approach

4.5. Corporate Control Systems

4.5.1. Types of Control
4.5.2. Regulatory Compliance
4.5.3. Internal Auditing
4.5.4. External Auditing

4.6. Financial Management

4.6.1. Introduction to Financial Management
4.6.2. Financial Management and Corporate Strategy
4.6.3. Chief Financial Officer (CFO): Managerial Skills

4.7. Financial Planning

4.7.1. Business Models and Financing Needs
4.7.2. Financial Analysis Tools
4.7.3. Short-Term Financial Planning
4.7.4. Long-Term Financial Planning

4.8. Corporate Financial Strategy

4.8.1. Corporate Financial Investments
4.8.2. Strategic Growth: Types

4.9. Macroeconomic Context

4.9.1. Macroeconomic Analysis
4.9.2. Economic Indicators
4.9.3. Economic Cycle

4.10. Strategic Financing

4.10.1. Banking Business: Current Environment
4.10.2. Risk Analysis and Management

4.11. Money and Capital Markets

4.11.1. Fixed Income Market
4.11.2. Equity Market
4.11.3. Valuation of Companies

4.12. Analyzing and Solving Cases/Problems

4.12.1. Problem Solving Methodology
4.12.2. Case Method

Module 5. Operations and Logistics Management 

5.1. Operations Management

5.1.1. Define the Operations Strategy
5.1.2. Supply Chain Planning and Control
5.1.3. Indicator Systems

5.2. Purchasing Management

5.2.1. Stock Management
5.2.2. Warehouse Management
5.2.3. Purchasing and Procurement Management

5.3. Supply Chain Management(I)

5.3.1. Costs and Efficiency of the Operations Chain
5.3.2. Change in Demand Patterns
5.3.3. Change in Operations Strategy

5.4. Supply Chain Management(II). Implementation

5.4.1. Lean Manufacturing/Lean Thinking
5.4.2. Logistics Management
5.4.3. Purchasing

5.5. Logistical Processes

5.5.1. Organization and Management by Processes
5.5.2. Procurement, Production, Distribution
5.5.3. Quality, Quality Costs, and Tools
5.5.4. After-Sales Service

5.6. Logistics and Customers

5.6.1. Demand Analysis and Forecasting
5.6.2. Sales Forecasting and Planning
5.6.3. Collaborative Planning, Forecasting, and Replacement

5.7. International Logistics

5.7.1. Customs, Export and Import Processes 
5.7.2. Methods and Means of International Payment
5.7.3. International Logistics Platforms

5.8. Competing through Operations

5.8.1. Innovation in Operations as a Competitive Advantage in the Company
5.8.2. Emerging Technologies and Sciences
5.8.3. Information Systems in Operations

Module 6. Information Systems Management 

6.1. Information Systems Management

6.1.1. Business Information Systems
6.1.2. Strategic Decisions
6.1.3. The Role of the CIO

6.2. Information Technology and Business Strategy

6.2.1. Company and Industry Sector Analysis
6.2.2. Online Business Models
6.2.3. The Value of IT in a Company

6.3. IS Strategic Planning

6.3.1. The Process of Strategic Planning
6.3.2. Formulating the IS Strategy
6.3.3. Strategy Implementation Plan

6.4. Information Systems and Business Intelligence

6.4.1. CRM and Business Intelligence
6.4.2. Business Intelligence Project Management
6.4.3. Business Intelligence Architecture

6.5. New ICT-Based Business Models

6.5.1. Technology-Based Business Models
6.5.2. Innovation Abilities
6.5.3. Redesigning the Value Chain Processes

6.6. E-Commerce

6.6.1. E-Commerce Strategic Plan
6.6.2. Logistics Management and Customer Service in E-Commerce
6.6.3. E-Commerce as an Opportunity for Internationalization

6.7. E-Business Strategies

6.7.1. Social Media Strategies
6.7.2. Optimizing Service Channels and Customer Support
6.7.3. Digital Regulation

6.8. Digital Business

6.8.1. Mobile E-Commerce
6.8.2. Design and Usability
6.8.3. E-Commerce Operations

Module 7. Commercial Management, Marketing, and Corporate Communication  

7.1. Commercial Management

7.1.1. Sales Management
7.1.2. Commercial Strategy
7.1.3. Sales and Negotiation Techniques
7.1.4. Management of Sales Teams

7.2. Strategic Marketing Management

7.2.1. Sources of Innovation
7.2.2. Current Trends in Marketing
7.2.3. Marketing Tools
7.2.4. Marketing Strategy and Communication with Customers

7. 3. Digital Marketing Strategy

7.3.1. Approach to Digital Marketing
7.3.2. Digital Marketing Tools
7.3.3. Inbound Marketing and the Evolution of Digital Marketing

7.4. Sales and Communication Strategy

7.4.1. Positioning and Promotion
7.4.2. Public Relations
7.4.3. Sales and Communication Strategy

7.5. Corporate community

7.5.1. Internal and External Communication
7.5.2. Communication Departments
7.5.3. Communication Managers: Managerial Skills and Responsibilities

7.6. Corporate Communication Strategy

7.6.1. Corporate Communication Strategy
7.6.2. Communication Plan
7.6.3. Press Release/Clipping/Publicity Writing

Module 8. Innovation and Project Management

8.1. Innovation

8.1.1. Macro Concept of Innovation
8.1.2. Types of Innovation
8.1.3. Continuous and Discontinuous Innovation
8.1.4. Training and Innovation

8.2. Innovation Strategy

8.2.1. Innovation and Corporate Strategy
8.2.2. Global Innovation Project: Design and Management
8.2.3. Innovation Workshops

8.3. Business Model Design and Validation

8.3.1. The Lean Start-up Methodology
8.3.2. Innovative Business Initiative: Stages
8.3.3. Financing Arrangements
8.3.4. Model Tools: Empathy Map, Canvas Model, and Metrics
8.3.5. Growth and Loyalty

8.4. Project Management

8.4.1. Innovation Opportunities
8.4.2. Feasibility Study and Proposal Specification
8.4.3. Project Definition and Design
8.4.4. Project Execution
8.4.5. Project Closure

Module 9. Pillars of Dental Clinic Management

9.1. Introduction to Dental Clinic Management

9.1.1. The Concept of Management
9.1.2. The Purpose of Management

9.2. The Corporate Vision of the Dental Clinic

9.2.1. Definition of a Company: Approach to the Dental Practice as a Service Company
9.2.2. Company Elements Applied to Dental Clinics

9.3. The Figure of the Manager

9.3.1. Description of the Managerial Position in Dental Clinics
9.3.2. Duties of the Manager

9.4. Types of Company Organization

9.4.1. The Owner
9.4.2. The Legal Person as the Owner of a Dental Clinic

9.5. Knowing the Clinical-Dental Sector 
9.6. Terminology and Key Concepts in Business Management and Administration
9.7. Current Models of Success of Dental Clinics

Module 10. Designing Your Dental Clinic

10.1. Introduction and Objectives
10.2. Current Situation the Clinical-Dental Sector

10.2.1. National Scope
10.2.2. International Scope

10.3. Evolution of the Clinical-Dental Sector and its Trends

10.3.1. National Scope
10.3.2. International Scope

10.4. Competitive Analysis

10.4.1. Price Analysis
10.4.2. Differentiation Analysis

10.5. DAFO Analysis
10.6. How to Design the Canvas Model of Your Dental Clinic

10.6.1. Customer Segments
10.6.2. Requirements
10.6.3. Solutions
10.6.4. Channels
10.6.5. Value proposition
10.6.6. Income Structure
10.6.7. Cost Structure
10.6.8. Competitive Advantages
10.6.9. Key Metrics

10.7. Method to Validate Your Business Model: Lean Start-up Cycle

10.7.1. Case 1: Validating Your Model at the Creation Stage
10.7.2. Case 2: Application of the Method to Innovate With Your Current Model

10.8. The Importance of Validating and Improving the Business Model of Your Dental Practice
10.9. How to Define the Value Proposition of Our Dental Clinic?
10.10. Mission, Vision, and Values

10.10.1. Mission
10.10.2. Vision
10.10.3. Values

10.11. Defining the Target Patient
10.12. Optimal Location of My Clinic

10.12.1. Plant Layout

10.13. Optimal Staff Sizing
10.14. Importance of a Recruitment Model in Line With the Defined Strategy
10.15. Keys for Defining the Price Policy 
10.16. External financing vs. Internal financing
10.17. Strategy Analysis of a Dental Practice Success Story

Module 11. Introduction to Marketing

11.1. Main Principles of Marketing

11.1.1. Basic Marketing Variables
11.1.2. The Evolution of the Concept of Marketing
11.1.3. Marketing as an Exchange System

11.2. New Trends in Marketing

11.2.1. Evolution and Future of Marketing

11.3. Emotional Intelligence Applied to Marketing

11.3.1. What is Emotional Intelligence?
11.3.2. How to Apply Emotional Intelligence in Your Marketing Strategy

11.4. Social Marketing and Corporate Social Liability
11.5. Internal Marketing

11.5.1. Traditional Marketing (Marketing Mix)
11.5.2. Referral Marketing
11.5.3. Content Marketing

11.6. External Marketing

11.6.1. Operational Marketing
11.6.2. Strategic Marketing
11.6.3. Inbound Marketing
11.6.4. E-mail Marketing
11.6.5. Influencer Marketing

11.7. Internal Marketing vs. External Marketing
11.8. Patient Loyalty Techniques

11.8.1. The Importance of Patient Loyalty
11.8.2. Digital Tools Applied to Patient Loyalty

Module 12. Marketing 2.0

12.1. The Importance of Branding for Differentiation

12.1.1. Visual Identity
12.1.2. The Stages of Branding
12.1.3. Branding as a Differentiation Strategy
12.1.4. Junk Archetypes to Give Your Brand Personality

12.2. The Dental Clinic’s Website and Corporate Blog

12.2.1. Keys for an Effective and Functional Website
12.2.2. Choice of the Tone of Voice for the Communication Channels
12.2.3. Advantages of Having a Corporate Blog

12.3. Effective Use of Social Networks

12.3.1. The Importance of Strategy in Social Networks
12.3.2. Automation Tools for Social Networks

12.4. Use of Instant Messaging

12.4.1. The Importance of Direct Communication With Your Patients
12.4.2. Channel for Personalized Promotions or Mass Messages

12.5. The Importance of Transmedia Storytelling in Communication 2.0
12.6. How to Create Databases Through Communication?
12.7. Google Analytics to Measure the Impact of Your Communication 2.0
12.8. Analysis of the Situation

12.8.1. Analysis of the External Situation
12.8.2. Analysis of the Internal Situation

12.9. Establishing Goals

12.9.1. Key Points for Establishing Goals

12.10. Strategy Selection

12.10.1. Types of Strategies

12.11. Action Plan
12.12. Budgets

12.12.1. Budget Allocation
12.12.2. Forecast of Results

12.13. Control and Monitoring Methods

Module 13. The Value of Human Capital

13.1. Introduction to the Management of Human Resources
13.2. Corporate Culture and Work Environment
13.3. The Team

13.3.1. The Dental Team
13.3.2. The Auxiliary Team
13.3.3. Administration and Management

13.4. Organization Chart in Our Dental Clinic

13.4.1. Organization Chart of the Clinic: Hierarchy
13.4.2. Description of the Organization Chart’s Departments
13.4.3. Description of the Positions at Each Department
13.4.4. Assigning Tasks for Each Position
13.4.5. Department Coordination

13.5. Introduction to the Labor and Human Resource Management
13.6. Strategies for Adding Human Capital

13.6.1. Strategies for Selecting Staff
13.6.2. Recruitment Strategy

13.7. Remuneration Policies

13.7.1. Fixed Remuneration
13.7.2. Variable Remuneration

13.8. Strategy for Retaining Talent

13.8.1. What is Talent Retention?
13.8.2. Advantages of Retaining Talent in a Dental Clinic
13.8.3. Ways of Retaining Talent

13.9. Strategy for Managing Absences

13.9.1. The Importance of Planning for Managing Absences
13.9.2. Ways of Managing Absences at a Dental Clinic

13.10. The Labor Relationship

13.10.1. The Work Contract
13.10.2. Working Hours

13.11. Recruitment Modalities

13.11.1. Work Contract Types and Modalities
13.11.2. Substantial Modifications of the Work Contract
13.11.3. Ineffectiveness, Suspension and Termination of the Work Contract

13.12. Payroll Management

13.12.1. Consultancy: The Dentist's Intelligent Ally
13.12.2. Social Security Contributions
13.12.3. Withholding of Personal Income Tax

13.13. Legal Regulations

13.13.1. The Social Security System
13.13.2. Social Security Regimes
13.13.3. Registrations and Withdrawals

Module 14. Team Management

14.1. What is Personal Leadership?
14.2. The Importance of Applying the 33% Rule
14.3. Advantages of Implementing a Culture of Leadership at the Dental Clinic
14.4. What Type of Leadership is Better to Manage Your Dental Clinic?

14.4.1. Self-Critical Leadership
14.4.2. Objective-Based Leadership
14.4.3. Value-Based Leadership

14.5. Personal Leadership Skills

14.5.1. Strategic Thinking
14.5.2. The Importance of the Leader’s Vision
14.5.3. How To Develop a Healthy Self-Critical Attitude?

14.6. interpersonal Leadership Skills

14.6.1. Assertive Communication
14.6.2. The Ability to Delegate
14.6.3. Giving and Receiving Feedback

14.7. Emotional Intelligence Applied to Conflict-Solving

14.7.1. Identifying the Basic Emotions Involved in Taking Action
14.7.2. The Importance of Active Listening
14.7.3. Empathy as a Key Personal Skill
14.7.4. How to Identify Emotional Hijacking?
14.7.5. How to Achieve Win-Win Agreements?

14.8. The Benefits of the Organizational Constellation Technique
14.9. Motivational Techniques for Retaining Talent

14.9.1. Recognition
14.9.2. Assigning Responsibilities
14.9.3. Promoting Labor Health
14.9.4. Offering Incentives

14.10. The Importance of Evaluating Performance

Module 15. Quality and Time Management in the Dental Clinic

15.1. Quality Applied to the Treatments Offered

15.1.1. Definition of Quality in Dentistry
15.1.2. Standardizing Processes in the Dental Clinic

15.2. Quality Management Principles

15.2.1. What is a Quality Management System?
15.2.2. Benefits for the Organization

15.3. Quality in Task Performance

15.3.1. Protocols: Definition
15.3.2. Protocols: Purpose of Their Implementation
15.3.3. Protocols: Benefits of Their Implementation
15.3.4. Practical Example: First Visit Protocol

15.4. Tools for Monitoring and Revising Protocols
15.5. Continuous Improvement in Dental Clinics

15.5.1. What is Continuous Improvement??
15.5.2. Phase 1: Consultancy
15.5.3. Phase 2: Learning
15.5.4. Phase 3: Monitoring

15.6. Quality in Patient Satisfaction

15.6.1. Satisfaction Surveys
15.6.2. Applying Satisfaction Surveys
15.6.3. Improvement Reports

15.7. Practical Cases of Quality at the Dental Clinic

15.7.1. Practical Case 1: Protocol for Managing Emergencies
15.7.2. Practical Case 2: Producing a Satisfaction Survey

15.8. Managing Safety and Health a Work in a Dental Clinic

15.8.1. The Importance of defining the Main Tasks in a Dental Clinic
15.8.2. “One Task, One Person Responsible” Productivity Technique
15.8.3. Digital Task Managers

15.9. Standardizing Time in Dentistry Treatments

15.9.1. The Importance of Gathering Time Data
15.9.2. How to Document Time Standardization?

15.10. Research Methodology to Optimize Quality Processes
15.11. Describing a Quality Management Model for Dentistry Services
15.12. Health Audit: Phases

Module 16. Purchasing and Storage Management

16.1. The Importance of an Appropriate Purchasing Plan
16.2. Responsibilities of the Purchasing Duty in a Dental Clinic
16.3. Efficiently Managing our Warehouse

16.3.1. Storage Costs
16.3.2. Safety Inventory
16.3.3. Registering the Incoming and Outgoing of Material

16.4. Stages in the Process of Purchasing

16.4.1. Searching for Information and Suggesting Alternatives
16.4.2. Evaluation and Decision Making
16.4.3. Follow-Up and Monitoring

16.5. Ways of Running Accounts and Account Management

16.5.1. Adjusting Order Types to Our Needs
16.5.2. Risk Management

16.6. Relationship With the Supplier

16.6.1. Types of Relationships
16.6.2. Payment Policy

16.7. Negotiations in Purchases

16.7.1. Necessary Knowledge and Skills
16.7.2. Stages in the Negotiation Process
16.7.3. How to Negotiate Successfully

16.8. Quality in Purchases

16.8.1. Benefits for the Clinic as a Whole
16.8.2. Measuring Parameters

16.9. Indicators of Efficiency
16.10. New Trends in Purchase Management

Module 17. Costs and Finances Applied to Dental Clinics

17.1. Basic Principles of Economy
17.2. The Balance Sheet

17.2.1. Structure of the Balance Sheet
17.2.2. Assets
17.2.3. Liabilities
17.2.4. Net Assets
17.2.5. Interpreting the Balance Sheet

17.3. Results Research

17.3.1. Structure of the Income Statement
17.3.2. Interpreting the Income Statement

17.4. Introduction to Cost Accounting
17.5. Benefits of Its Implementation
17.6. Fixed Costs in the Dental Clinic

17.6.1. Establishing Fixed Costs
17.6.2. Fixed Costs of a Typical Dental Clinic
17.6.3. Cost/Hour of the Professional

17.7. Variables Costs in the Dental Clinic

17.7.1. Establishing Variable Costs
17.7.2. Variables Costs of a Typical Dental Clinic

17.8. Cost/Hour of a Dental Clinic
17.9. Treatment Costs 
17.10. Benefit of the Treatment 
17.11. Pricing Strategy 
17.12. Introduction to Regression Analysis
17.13. Invoices and Other Payment Documents

17.13.1. The Invoice: Meaning and Minimum Content
17.13.2. Other Payment Documents

17.14. Managing Collections and Payments

17.14.1. Administrative Organization
17.14.2. Managing Collections and Payments
17.14.3. The Treasury’s Budget
17.14.4. ABC Analysis of Patients
17.14.5. Unpaid Receivables

17.15. Modes of External Financing

17.15.1. Bank Financing
17.15.2. Leasing
17.15.3. Differences Between Leasing and Renting
17.15.4. Discounts on Commercial Items

17.16. Analysis of the Liquidity of Your Clinic
17.17. Analysis of the Profitability of Your Clinic
17.18. Debt Analysis

Module 18. Dental dentistry

18.1. Basic Concepts

18.1.1. Definition and objectives
18.1.2. Scope of Application
18.1.3. Clinical Act
18.1.4. The Dentist

18.2. General Principles

18.2.1. The Principle of Equality Among Patients
18.2.2. Priority of the Patient’s Interests
18.2.3. Vocational Duties of the Dentist

18.3. Patient Care

18.3.1. Dealing With the Patient
18.3.2. Underage Patients
18.3.3. The Practitioner’s Freedom of Choice
18.3.4. The Freedom to Accept or Reject Patients

18.4. Medical History
18.5. Patient Information

18.5.1. The Patient’s Right to Clinical Information
18.5.2. Informed Consent
18.5.3. Clinical Reports

18.6. Professional Secrecy

18.6.1. Concept and Content
18.6.2. Extension of the Obligation
18.6.3. Exceptions to Professional Secrecy
18.6.4. Computer Files

18.7. Advertising

18.7.1. Basic Requirements of Professional Advertising
18.7.2. Mentioning Titles
18.7.3. Professional Advertising
18.7.4. Actions with a Possible Advertising Effect

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