Psychology professionals should continue their training to learn the latest developments in the mediation process”

Mediation between patients is a mechanism for resolving potential conflicts between children and young people within the practice and in educational settings. Therefore, the psychologist must know the main mediation techniques that will allow them to provide better care to their patients and prevent small problems from becoming serious difficulties for them. 

So although psychologists do not necessarily have to know or have the same skills that a mediator has, it is important that they try to cultivate them, which will serve both to be a link between their patients and their learning process, as well as to solve disputes that may arise between children and adolescents. Mediation in the educational system is emerging, capable of strengthening both in psychologists and patients a positive point of improvement so that the result is to allow both educational and human learning of the relationships that are established in this environment.

To achieve mediation, psychologists need to know the characteristics of these students, know how to identify their needs and have the knowledge and tools to intervene at a personal, socio-family and, above all, educational level.

This Postgraduate diploma responds to this demand for continuous training of professionals and is aimed primarily at child psychologists. With this educational action, the psychologists will improve their abilities to manage conflict situations in the consultation and the diversity of educational contexts. In this way, they will be able to adjust the plans of attention to diversity and the educational projects of the centers, as well as to be able to design a mediation plan in the educational center.

Specifically, the program offers a comprehensive view of mediation and conflict detection in the office, as well as successful models of approach, providing tools, experiences and advances in the field.

Do not miss the opportunity and study with us this Postgraduate diploma in Classroom Mediation and Conflict Detection. You will see how it improves your relationship with your patients"

This Postgraduate diploma in Classroom Mediation and Conflict Detection contains the most complete and up-to-date program on the market. The most important features include:

• The development of different practical cases presented by experts in classroom mediation and conflict detection
• The graphic, schematic, and practical contents provide students with scientific and practical information on the disciplines that are essential for professional practice
• New developments in mediation and conflict detection in the consulting room
• Its practical exercises where to perform the self-assessment process to improve learning
• Special emphasis on innovative methodologies in mediation and conflict detection in the consulting room
• Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection assignments
• Content that is accessible from any fixed or portable device with an internet connection

A practical, real-world program that will give you the tools you need to help your patients and their families move forward from conflict in a positive and enriching way"

It includes, in its teaching staff, professionals belonging to the field of Classroom Mediation and Conflict Detection, who bring to this training the experience of their work, as well as recognized specialists belonging to reference societies and prestigious universities.

The multimedia content, developed with the latest educational technology, will provide the professional with situated and contextual learning, i.e., a simulated environment that will provide an immersive training program designed to train in real situations.

This program is designed around Problem-Based Learning, whereby the educators must try to solve the different professional practice situations that arise throughout the program. For this purpose, the psychology professional will be assisted by an innovative interactive video system developed by recognized experts in the field of Classroom Mediation and Conflict Detection with extensive psychological experience.

This program comes with the best educational material, providing you with a contextual approach that will facilitate your learning"

This 100% online Postgraduate diploma will allow you to balance your studies with your professional work while expanding your knowledge in this field"

The teaching program has been created to provide the education professional with the necessary tools for their daily practice in the care of their patients. 
As such, the content of this training is composed of the most up-to-date syllabus on the market, which has been developed by leading experts in mediation and conflict detection both in consultation and in the classroom, aware of the relevance of current training in order to be able to intervene in mediation and accompaniment of patients.

This Postgraduate diploma is the most complete course on mediation in the classroom oriented to the psychologist's work that you will find in the market"

Module 1. Introduction 

1.1. Instructions for Awakening a Butterfly 

1.1.1. Introduction 
1.1.2. Bridging Gaps 
1.1.3. Iconography of a Metamorphosis 
1.1.4. Objectives of the Online Professional Master's Degree 
1.1.5. Contents of the Online Professional Master's Degree 

1.1.5.1. The Reception 
1.1.5.2. Establishing the Bond is the First Step in Collaboration for Conflict Resolution 
1.1.5.3. Data Collection is Essential for Conflict Analysis 
1.1.5.4. Basic Needs Drive Conflicts 
1.1.5.5. Power Struggles Are a Maze 
1.1.5.6. Conflicts Have Their Phases, and These Must Be Understood 
1.1.5.7. Dramatic Play: Role-Training in Conflict Resolution 
1.1.5.8. Teacher Validating Style 
1.1.5.9. Communication during Conflict 
1.1.5.10. Express Reached Agreements 
1.1.5.11. Breathe and Cleanse Prejudices 

1.2. Chrysalis Moment 

1.2.1. The Brain "Envelops" the Chrysalis 
1.2.2. Two or Three Brains
1.2.3. The Amygdala is the Queen of Hearts 
1.2.4. Conclusions for Moving within the Chrysalis 

1.3. Ten Educational Truths in Conflict 

1.3.1. Ten Educational Truths 
1.3.2. Two Styles for 10 Educational Truths 
1.3.3. Invalidation Model - Damian's View 
1.3.4. Validation Model - Damian's View 

1.4. What is Conflict? 

1.4.1. Introduction 
1.4.2. Towards a Definition of Conflict 
1.4.3. Conflict Characteristics 
1.4.4. Types of Conflicts 
1.4.5. Most Frequent Causes of Conflict
1.4.6. What is Conflict Resolution? 

1.5. Paradigm Shift 

1.5.1. Introduction 
1.5.2. What Elements are Involved in Conflicts? 

1.5.2.1. Intrapersonal Side of Conflict 
1.5.2.2. Interpersonal Side of Conflict: the Environment 
1.5.2.3. Part of Conflict Process 

1.5.3. Conflict Analysis 

1.6. Person’s Model Description for the 21st Century 

1.6.1. Our Model Rationale 
1.6.2. People and Relationships 
1.6.3. Environment 
1.6.4. Contact Zone 
1.6.5. I Choose 
1.6.6. Basic Needs 
1.6.7. Organism/Body 
1.6.8. Awareness 
1.6.9. I Build 

1.7. Description of Erikson's Psychosocial Processes of the Person 

1.7.1. About the Author and His Theory 
1.7.2. Erikson’s Developmental Stages 
1.7.3. Why Choose Erikson's Model for Our Conflict Resolution Proposal? 
1.7.4. First Stage - Infancy: Trust vs. Mistrust - First 18 Months of Life 
1.7.5. Second Stage - Early Childhood: Autonomy Versus Shame and Doubt - 18 Months to 3 Years-Old 
1.7.6. Third Stage - Age of Play: Initiative Versus Guilt - 3 to 5 Years-Old 
1.7.7. Fourth Stage - Adolescence: Industriousness vs. Inferiority - 5 to 13 Years-Old 
1.7.8. Fifth Stage - Youth: Identity Versus Role Confusion - 13 to 21 Years-Old 
1.7.9. Sixth Stage - Maturity: Intimacy vs. Isolation -21 to 40 Years-Old 
1.7.10. Seventh Stage - Adulthood: Generativity Versus Stagnation - 40 to 60 Years-Old 
1.7.11. Eighth Stage - Old Age: Wholeness Versus Despair - Age 60 Until Death 
1.7.12. Critique of Erikson 
1.7.13. Phrases by Erikson 

1.8. Bandura's Social Learning Theory 

1.8.1.  Introduction 
1.8.2. The Role of Imitation 
1.8.3. Two Videos for Drawing Conclusions 
1.8.4. Why Talk About Bandura's Social Learning Theory? 

1.9. Kohlberg’s Social Learning The 

1.9.1. Introduction 
1.9.2. Piaget's Stages of Moral Development 
1.9.3. Kohlberg’s Stages of Moral Development 
1.9.4. Cognitive Operations 

1.10. Techniques to Manage Conflict at the First Stage 

1.10.1. Introduction 
1.10.2. Piaget's Stages of Moral Development 
1.10.3. Kohlberg’s Stages of Moral Development 
1.10.4. Cognitive Operations 

Module 2. Methods of Analysis of Events 

2.1. Why Analyze Conflict? 

2.1.1. Conflict in Education 
2.1.2. Why Analyze Conflict? 
2.1.3. A Journey through History 
2.1.4. Positive Contributions of Conflict 

2.2. Theoretical Approach 

2.2.1. Based on Theory 
2.2.2. Our Approach to Collecting Data 
2.2.3. Differing Points of View 

2.3. Contextual Approach 

2.3.1. What is Context? 
2.3.2. Relationships and Personality 
2.3.3. Forms of Communication 

2.4. How to Plan Analysis 

2.4.1. Profile of the Mediator 
2.4.2. The Need for a Plan 

2.5. Planning Stages 
2.6. Teaching Models 

2.6.1. What is a Teaching Model? 
2.6.2. Different Models for Conflict Mediation 

2.7. Conflict to Children in Early Childhood Education 

2.7.1. Active Listening 
2.7.2. Below the Iceberg. What Did you Want Deep Down? 
2.7.3. Reactions of Parties Involved 
2.7.4. I Am Honest with my Emotions about What I Am Experiencing 
2.7.5. I Fill in the Table 

2.8. Conflict to Children in Primary Education 

2.8.1. Active Listening 
2.8.2. Below the Iceberg. What Did you Want Deep Down? 
2.8.3. Person-Related Elements 
2.8.4. Process-Related Elements 
2.8.5. Communication-Related Elements 

2.9. Conflict to Adolescents 

2.9.1. Active Listening 
2.9.2. Below the Iceberg. What Did you Want Deep Down?
2.9.3. Person-Related Elements 
2.9.4. Process-Related Elements 
2.9.5. Communication-Related Elements 

2.10. Following Up 

2.10.1. How to Follow Up 

2.11. Teachers Support Resources 

2.11.1. Different Teacher Support Resources

Module 3. Validate Emotions and Discover Basic Emotions 

3.1. How do People Establish Contact? 

3.1.1. The Environment
3.1.2. Contact Zone 
3.1.3. The Body 
3.1.4. Basic Needs
3.1.5. I Choose
3.1.6. I Build 

3.2. How to Acquire a Validating Style 

3.2.1. Being Curious about the Details Given by Another Person 
3.2.2. Being Curious about the Details Given by My Body
3.2.3. Extrinsic Emotional Attention: How did that Make you Feel? 
3.2.4. Intrinsic Emotional Attention: What does What you are Telling me Sound Like? 

3.3. How do I Recognize my Basic Needs? 

3.3.1. Identifying my Childhood Wound 
3.3.2. How can I Become Aware of my Fears?
3.3.3. How can I Empathize with Someone Else’s Fears? 

3.4. Honesty in my Response 

3.4.1. The Shell: Responses that Prioritize Self-Protection 
3.4.2. The Shell: Responses that Prioritize Adapting to Surroundings 
3.4.3. The Anchor: Reality-Focused Responses 
3.4.4. The Cloud: Possibility-Focused Responses 

3.5. The World of Emotions 

3.5.1. Emotions in the World
3.5.2. Galaxies and Constellations of Emotions
3.5.3. The Galaxy of Fear 
3.5.4. The Galaxy of Rage
3.5.5. The Galaxy of Sadness
3.5.6. The Galaxy of Joy
3.5.7. The Galaxy of Surprise
3.5.8. The Galaxy of Affinity
3.5.9. The Galaxy of Disgust 

3.6. Analysis Sheets for the Recognition of Basic Needs 

3.6.1. Types of Worksheets 

3.7. Online Resources on Basic Needs and Emotions 

3.7.1. Online Resources on Needs 
3.7.2. Online Resources on Basic Emotions

A unique, key and decisive program to boost your professional development”