With this Master's Degree you will incorporate the most advanced and current procedures for the management of Quality and Patient Safety”

Nowadays there is a broad consensus on the quality criteria of health services: efficiency, safety, people-centered, timely, equitable, integrated and efficient. Implementing and applying them on a daily basis contributes to the patient's own safety and satisfaction with the care received.

Given their relevance, it is necessary that physicians are aware of the latest methodologies, technological tools and elements that are incorporated in the different hospital centers in order to carry out a continuous improvement in health care. For this reason, TECH has designed this Master's Degree in Quality and Patient Safety that provides a complete update of knowledge in this field through a syllabus developed by a teaching team with outstanding experience in the sector.

It is a program that provides the latest developments in comprehensive care through methodologies that raise the humanization of health, incorporates the ethics of care and enhances research. Therefore, this academic itinerary will allow to deepen in the incorporation of Big Data and Machine Learning in clinical organizations and the predictive models used to increase safety, the most frequent errors and adverse events in clinical care. 

Additionally, in this 12-month itinerary, the graduate will deepen with the most innovative didactic material in clinical risk management, pediatric patient safety, drug safety and advances in patient safety in surgical and pediatric block. 

Consequently, the professional is facing an excellent opportunity to get an update through a flexible university program adapted to the real needs of physicians. Students only need an electronic device with an Internet connection to view the content of this program at any time of the day. An ideal opportunity to study a quality program at the academic forefront.

You are looking at a flexible program compatible with your most demanding daily responsibilities”

This Master's Degree in Quality and Patient Safety contains the most complete and up-to-date scientific program on the market. The most important features include:

• The development of case studies presented by health care experts in Quality and Patient Safety
• The graphic, schematic, and practical contents with which they are created, provide scientific and practical information on the disciplines that are essential for professional practice
• The practical exercises where the self-evaluation process can be carried out to improve learning
• Its special emphasis on innovative methodologies 
• Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection assignments
• Content that is accessible from any fixed or portable device with an Internet connection

You have video summaries of each topic and multimedia pills that will help you in this process of updating your knowledge in Quality and Patient Safety”

The program includes in its teaching staff professionals of the field who pour into this training the experience of their work, in addition to recognized specialists from reference societies and prestigious universities. 

Its multimedia content, developed with the latest educational technology, will allow the professional a situated and contextual learning, that is, a simulated environment that will provide an immersive training programmed to train in real situations. 

The design of this program focuses on Problem-Based Learning, in which the professional will have to try to solve the different professional practice situations that will arise throughout the academic course. This will be done with the help of an innovative system of interactive videos made by renowned experts.

You will be aware of the use of Big Data and Machine Learning for the definition of predictive models in Patient Safety"

This program will take you deeper into the challenge of humanization as a determinant element of the quality of care"

The syllabus of this university program has been prepared by a large team of professionals in the medical field with accumulated experience in the sector. For this reason, the graduate will have at their disposal a complete syllabus that includes the most current information on quality tools, safety, humanization, ethics, assistance and research, as well as a specific module for pediatric patients. All of this is complemented by innovative didactic materials that students can access conveniently, whenever and however they wish. 

Thanks to this complete syllabus, you will be able to keep up to date with the procedures involved in the development of a patient safety plan”

Module 1. Health Care Quality Management Systems in Health Care Institutions

1.1. Quality of Care Quality Management Methodology

1.1.1. Quality of Care
1.1.2. Quality Dimensions
1.1.3. Quality Management Methodology

1.2. Quality Management Systems

1.2.1. Components of a Quality Management System 
1.2.2. Quality Costs 
1.2.3. Reference Models in Quality and Excellence 
1.2.4. Quality Management in Health Care Institutions

1.3. Quality Control. Excellence as a Quality Model 

1.3.1. Quality Control. The Audit 
1.3.2. Evaluation Cycle. Quality Components 
1.3.3. Continuous Quality Improvement 
1.3.4. Excellence as a Quality Model

1.3.4.1. The Principle of Excellence

1.4. Quality Assessment and Improvement Method

1.4.1. Quality Components 
1.4.2. Evolution of Quality Management Systems 

1.4.2.1. Quality Control 
1.4.2.2. Quality Assurance 
1.4.2.3. Total Quality (Excellence) and Continuous Improvement 

1.5. Processes for the Improvement of Health Care

1.5.1. Process Management 
1.5.2. Design of Care Processes 
1.5.3. Quality Standards

1.5.3.1. Evaluation of Care Processes

1.6. Strategies for the Improvement of Effectiveness and Application of Evidence in Clinical Practice 

1.6.1. Clinical Practice Guidelines. Evidence-Based Tools 
1.6.2. Good Clinical Practice: Standards, Monitoring 
1.6.3. Assessment of Adherence to Clinical Practice

1.7. Planning a Continuous Improvement Syllabus

1.7.1. The PDCA Cycle
1.7.2. Planning, Implementation
1.7.3. Checking and Acting

1.8. External Evaluation and Accreditation Models

1.8.1. External Evaluation in Quality Management
1.8.2. Accreditation Models
1.8.3. Accreditation in the Health Care Field

1.9. Leadership and People Management for Quality Improvement

1.9.1. Leadership and Talent Management in Health care Organizations
1.9.2. Principles of Motivation in Professionals in Health Care Organizations
1.9.3. Effective People Management Tools for Quality Improvement

1.10. Assessment of the Quality of Care and Management within the Hospital

1.10.1. Quality Management within the Hospital Environment
1.10.2. Structure, Process and Results in the Evaluation of Quality Management IN Hospitals
1.10.3. Models and Standards of Excellence in Quality Management in the Hospital Environment

Module 2. Clinical Risk Management

2.1. Incident Reporting Systems

2.1.1. Patient Safety. Safety Culture
2.1.2. Incident Reporting Systems

2.1.2.1. Adverse Event. Sentinel Event

2.1.3. Safe Clinical Practices in the Hospitalized Patient

2.1.3.1. Correct Identification of the Patient

2.2. Infection Control. Health Care-associated Infections (HCAI) as an Adverse Event

2.2.1. Epidemiological Situation of HCAI
2.2.2. IRAS Classification
2.2.3. Multidrug-resistant Microorganisms and their Relationship with HCAIs

2.3. Safety Planning for the Critically Ill Patient

2.3.1. Risk Factors for Adverse Events in the ICU
2.3.2. Action in Adverse Events in Critically Ill Patients
2.3.3. Corrective Measures. Safety Culture

2.4. Patient Safety in Health Care Centers

2.4.1. Patient Safety Problems in Social and Health Care Centers
2.4.2. Environmental Biosafety in Socio-Health Care Centers
2.4.3. Improving Patient Safety in Social and Health Care Centers

2.5. Patient Safety in Primary Care

2.5.1. Adverse Effects on Patient Discharge
2.5.2. Medication Reconciliation at Discharge
2.5.3. Check-list in Minor Ambulatory Surgery

2.6. Clinical Safety in Mental Health

2.6.1. Safety Incidents in Mental Health
2.6.2. Safe  Clinical Practice

2.6.2.1. Pharmaceuticals, Outpatient and Inpatient Care

2.6.3. User Participation in Patient Safety

2.7. Health Care-associated Infections. Universal Measures in the Prevention of Infection

2.7.1. Standard Precautions
2.7.2. Specific Precautions  Based on Transmission
2.7.3. Significance of Hand Hygiene in the Hospital Environment

2.8. Primary Prevention of Infections. Vaccines and Prophylaxis

2.8.1. Vaccination of Healthy Adults
2.8.2. Vaccination of Risk Groups
2.8.3. Vaccination and Post-exposure Prophylaxis in Health Care Personnel

2.9. Clinical Risk Management during the COVID Pandemic

2.9.1. Legal Framework for Pandemic International Approach

2.9.1.1. The International Health Regulations Emergency Committee (IHR 2005)
2.9.1.2. Public Emergency of International Importance (PHEII)

2.9.2. Training and Information for Patients and Professionals
2.9.3. Circuits and Personal Protective Equipment

2.10. Evaluation of Health Satisfaction: A Challenge to Quality

2.10.1. The Patient Experience
2.10.2. Measuring the Experience
2.10.3. Implementation and Benefits

Module 3. Quality of Care and Ethics

3.1. Ethics and Bioethics. Principles

3.1.1. Principles of Bioethics
3.1.2. Fundamentals and Methodology in Bioethics
3.1.3. Deliberative Method

3.2. Ethics of Health Care Organizations

3.2.1. Main Lines of the Ethics of Health Care Organizations
3.2.2. Bioethics Committees
3.2.3. Figure of the Bioethics Consultant

3.3. Confidentiality and Privacy

3.3.1. Right to Confidentiality of Information and Health Data
3.3.2. Right to Respect your Physical Privacy and to be Treated with Dignity
3.3.3. Patient's Rights over Their Medical Records
3.3.4. Conflict of Interest

3.4. Ethics of Clinical Decisions

3.4.1. Informed Consent
3.4.2. Informed Consent by Proxy
3.4.3. Capability and Competence

3.5. Ethics of Health Care Decisions at the Beginning of Life

3.5.1. Preimplantation Genetic Diagnosis
3.5.2. Ethical Principles in Abortion
3.5.3. Limitation of the Therapeutic Effort in Neonatology

3.6. Ethics of Health Care Decisions at the End of Life

3.6.1. Death
3.6.2. End-of-life Decisions. The Ethical Principle of Autonomy
3.6.3. Advance Planning of Decisions
3.6.4. Living Wills as a Support Document in End-of-life Decisions

3.7. Adequacy of the Therapeutic Effort and Refusal of Treatment

3.7.1. Ethical Decision Making at the End of Life
3.7.2. Adequacy of Life-sustaining Therapies
3.7.3. Refusal of Treatment
3.7.4. Decision Making in the Minor Patient

3.8. Ethics and Research

3.8.1. Ethics and Research Relevant Documents
3.8.2. Ethical Evaluation of Health Research
3.8.3. Functioning of Research Ethics Committees

3.9. Value of Palliative Care

3.9.1. Palliative Care
3.9.2. Goals of Palliative Care
3.9.3. Aims of Palliative Medicine

3.10. Ethics and Transplantation

3.10.1. Ethics in the Process of Organ Donation and Transplantation
3.10.2. Ethical Considerations in Living-donor Transplantation 
3.10.3. Transplantation in Controlled Asystole. Ethical Analysis

Module 4. Health Technology Assessment

4.1. Evaluation of Health Technologies based on Artificial Intelligence. Current Status and Future Perspectives

4.1.1. Evaluation of Health Algorithms using a Health Technology Assessment Methodology
4.1.2. Democratization of Health Data for Clinical Research
4.1.3. International Comparison of the Current Status

4.2. Evaluation of Safety, Efficacy and Clinical Effectiveness GRADE Methodology

4.2.1. Posing the Clinical Question

4.2.1.1. Classification of the Events or Outcomes of Interest

4.2.2. Identification of the Available Scientific Literature and Evaluation of its Quality
4.2.3. Factors Influencing the Quality of the Evidence

4.2.3.1. Synthesis of Evaluation Results

4.2.4. Development of the Recommendation: Direction and Strength

4.2.4.1. Risk-benefit Balance, Resources-cost and Other Aspects

4.3. Evaluation of Diagnostic Tests

4.3.1. Patients' Opinion on their Safety
4.3.2. Areas of Patient Involvement
4.3.3. Global Alliance for Patient Safety

4.3.3.1. Patient Associations in Defense of Patient Safety at International Level

4.4. Economic Assessment of Health Technologies

4.4.1. Types of Health Care Costs
4.4.2. Models in Economic Evaluation
4.4.3. Types of Studies in Economic Evaluation

4.5. Good Practices in the Clinical Laboratory

4.5.1. Safety in Microbiology and Clinical Analysis
4.5.2. Safe Use of Ionizing Radiation
4.5.3. Safety in Pathological Anatomy

4.6. Practical Experience in a Health Service

4.6.1. Global and Integrated Care of the Hospitalized Patient
4.6.2. Treatment of Medical Pathology Based on Scientific Evidence
4.6.3. Multidisciplinary Management of the Hospitalized Patient

4.7. Automation of Care Tasks. Efficiency in Routine Work

4.7.1. The Automation of Health Care Tasks
4.7.2. International Overview of the Organizations or Entities in Charge of Health Technology Assessments
4.7.3. Health Technology Assessment and Benefit Evaluation Agencies of the National Health Systems

4.8. Impact of New Technologies on Patient Safety and Quality of Care and their Relationship with Health Outcomes

4.8.1. ICTS. Risks or Benefits
4.8.2. Error Detection with New Technologies
4.8.3. Health Outcomes

4.9. The Electronic Health Record in Patient Safety and Quality of Care

4.9.1. Exploitation of the Electronic Medical Record for Patient Safety
4.9.2. Use of Machine Learning to Improve Patient Safety
4.9.3. Natural Language Processing for Extracting Knowledge in Patient Safety

4.10. Big Data in Health Care and Artificial Intelligence

4.10.1. Health Data Applied to Research
4.10.2. Artificial Intelligence for Patient Safety
4.10.3. Descriptive, Predictive and Prescriptive Analytics

Module 5. Safety of Medicines and Health Care Products. Pharmacy and Hematology 

5.1. Safe Use of the Medication: Good Clinical Practice

5.1.1. Bioethical Aspects
5.1.2. Adverse Events
5.1.3. Role of the Administration and the Industry in Error Prevention

5.2. Medication Errors

5.2.1. Terminology and Classification of Medication Errors
5.2.2. Causes of Measurement Errors
5.2.3. Error Detection Methods

5.3. Medication Reconciliation

5.3.1. Stages of the Reconciliation Process Admission and Discharge Reconciliation
5.3.2. Indicators of the Reconciliation Process
5.3.3. Recommendations for Institutions and Organizations

5.4. High Risk Drugs. Strategies for Error Prevention

5.4.1. Standardization of Prescribing and Development of Protocols
5.4.2. Automated Alert Systems
5.4.3. Deprescribing in Polymedicated Patients
5.4.4. Intrinsic and Extrinsic Criteria
5.4.5. Innovations Applied to the Prevention of Medication Errors

5.5. Pain Prevention

5.5.1. Pain as a Health Problem: Epidemiology of Painful Processes
5.5.2. Safety in Pain Management
5.5.3. Prevention Measures of Painful Processes

5.6. Transfusion Safety

5.6.1. Hemovigilance System
5.6.2. Optimal Use of Blood
5.6.3. Patient Blood Management -(Pbm). Patient Blood Management

5.7. Safety in Biobanks 

5.7.1. Control Measures in Laboratories
5.7.2. Biological Containment Levels
5.7.3. Biosafety
5.7.4. Transporting Samples

5.8. High Risk Drugs. Strategies for Error Prevention

5.8.1. Drugs Requiring Clinical Monitoring
5.8.2. Pharmacokinetics
5.8.3. Pharmacogenetics to Avoid Adverse Reactions
5.8.4. Drugs of Similar Appearance

5.9. Pharmacovigilance System Errors with Medical Devices: Adverse Incidents, Alerts and Notifications

5.9.1. Types of Pharmacovigilance
5.9.2. Automated Alert Systems
5.9.3. Types of Studies Applied to Pharmacovigilance and Pharmacoepidemiology

5.10. Robotic Stems for the Packaging and  Distribution of Medicines

5.10.1. Unit Dose in Dosage Systems
5.10.2. Distribution by Medicine Cabinet, Trolley Systems and Automated Cabinets
5.10.3. Repackaging and Manufacturing of Unit Doses. Automated and Conventional Systems

Module 6. Errors in Health Care and Adverse Events 

6.1. Error in Health Care Conditioning Factors

6.1.1. Error in Health Care Magnitude
6.1.2. Security Culture

6.1.2.1. Understanding, Recognizing and Managing Adverse Events

6.1.3. Incident Notification and Management

6.2. Identification of Critical Points in an Organization. Care Process

6.2.1. Situation Analysis on the Identification of Critical Risk Points
6.2.2. Approach and Prevention Strategies
6.2.3. Communication of Critical Risk Points Plan

6.3. Risk Management. Incidents and Adverse Events

6.3.1. Models, Methods and Tools
6.3.2. Notification Systems. Adverse Event Recording
6.3.3. Identification of Adverse Events through the Analysis of Clinical Histories

6.3.3.1. Global Trigger Tool

6.4. Proactive Risk Management

6.4.1. Risk Prevention. Proactive Risk Management Tools
6.4.2. Failure Mode and Effects Analysis (FMEA)
6.4.3. Application of the Methodology in a Health Care Process

6.5. Sentinel Event Analysis Methodology

6.5.1. Root Cause Analysis
6.5.2. ACR Methodology on a Sentinel Event Application
6.5.3. Attention to the 1st, 2nd and 3rd Cictim

6.6. Briefing and Debriefing. Safety Rounds

6.6.1. Briefing
6.6.2. Debriefing
6.6.3. Safety Rounds

6.7. Unambiguous Patient Identification and Verification

6.7.1. Necessity of Unambiguous Patient Identification
6.7.2. Unambiguous Patient Identification Systems
6.7.3. Patient Verification Systems

6.8. Safe Patient Transfer

6.8.1. Communication between Professionals
6.8.2. Tools for Effective Communication
6.8.3. Errors in the Transfer between Professionals

6.9. Elaboration of a Patient Safety Program

6.9.1. Methodology for the Development of a Safety Program
6.9.2. Critical Risk Point Analysis
6.9.3. Evaluation of a Safety Program. Indicators

6.10. Implementation of a Patient Safety Program in a Clinical Unit. Monitoring and Good Practices

6.10.1. Follow-up of a Patient Safety Program
6.10.2. Good Practices in Patient Safety
6.10.3. Evaluation and Improvement Proposals for a Patient Safety Program

Module 7. Organizational Safety

7.1. Patient Safety in Organizations

7.1.1. Basics of Patient Safety
7.1.2. Patient Safety Evolution Over Time
7.1.3. International Patient Safety Models

7.2. Patient Safety Structure in Health Care Facilities

7.2.1. Patient Safety in the Management Teams
7.2.2. Patient Safety Organizational Chart at the Health Care Facilities
7.2.3. Involvement of the Professionals in Patient Safety

7.3. Patient Safety Training for Professionals

7.3.1. Patient Safety Training for Health Care Professionals
7.3.2. Effective Pedagogical Techniques in the Continuing Education of Health Care Professionals
7.3.3. ICT Tools to support Continuing Education
7.3.4. New Emerging Trends in Continuing Education

7.3.4.1. Clinical Simulation in Virtual Environments
7.3.4.2. Gamification

7.4. Information Security

7.4.1. International Legal Framework for Information Security
7.4.2. Fundamental Aspects of Health Information Safety
7.4.3. Safety Risk Analysis in Health Information Management

7.5. Research and Innovation in Patient Safety

7.5.1. Importance of Safety in the Field of Research and Innovation
7.5.2. Ethical Considerations in Research
7.5.3. Current Status of Patient Safety Research

7.6. Active Involvement of Patients and the Public in Patient Safety

7.6.1. Patient and Public Information on the Safety of their Health Care
7.6.2. Actions to raise Awareness and Train Patients and the General Population on Risk Prevention in the Health Care System
7.6.3. Resources for Promoting the Active Participation of Patients in their Safety

7.7. Environmental Safety in Health Care Centers

7.7.1. Environmental Safety in Health Care Facilities
7.7.2. Monitoring and Control of Environmental Biosafety
7.7.3. Prevention Techniques and Systems

7.8. Occupational Risk Prevention Safe Work Environments

7.8.1. Occupational Hazards in the Health Center Worker
7.8.2. Prevention Measures to Obtain Safe Working Environments

7.8.2.1. Emergency Planning

7.8.3. Occupational Stress, Mobbing and Burnout

7.9. Safety in Sanitary Facilities

7.9.1. Differential Characteristics in Health Care Facilities
7.9.2. Quality Controls of the Facilities
7.9.3. International Standards on the Safety of Health Care Facilities

7.10. Cost-Efficiency Analysis of Patient Safety

7.10.1. Need to Quantify the Cost of Adverse Events
7.10.2. Costs Related to Medication Errors
7.10.3. Costs Related to Nosocomial Infections
7.10.4. Costs Related to Errors in the Surgical Patient

Module 8. Patient Safety in the Surgical Block. High Risk Areas

8.1. ERAS Program (Enhanced Recovery After Surgery Program)

8.1.1. Vision and Conceptualization of the ERAS Program
8.1.2. ERAS Strategies
8.1.3. Practical ERAS Application and Results

8.2. Project Zero

8.2.1. Background on the Development of Zero Projects
8.2.2. Types of Zero Projects
8.2.3. Evolution of Infections According to the Results Obtained in Zero Projects

8.3. Environmental Biosafety in Controlled Environment Rooms

8.3.1. Environmental Biosafety in Controlled Environments Contextualization and Terminology
8.3.2. Classification of Hospital Areas
8.3.3. Microbiological Sampling Methods for Environmental Biosafety

8.4. Safe Operating Rooms

8.4.1. Intraoperative Discipline
8.4.2. Situations Requiring Indication of Mandatory Microbiological Control
8.4.3. Operating Room Circuits in Pandemic Situations

8.5. Proper Cleaning and Disinfection

8.5.1. Operating Room Cleaning and Disinfection
8.5.2. Surgical Unit Spaces. Frequency of Cleaning
8.5.3. Cleaning and Disinfection Procedures in the Surgical Area

8.5.3.1. Products and Methods

8.6. Application of New Decontaminant Technologies

8.6.1. UV Radiation
8.6.2. Hydrogen Peroxide
8.6.3. Quarternary Ammoniums
8.6.4. Other Decontaminants

8.6.4.1. Vaporized Ozone System, Copper, Silver

8.7. Shelf Life, Preservation and Storage of Sanitary Material

8.7.1. Maintenance of Surgical Instruments
8.7.2. Transport, Conservation and Storage of Surgical Instruments
8.7.3. Quality Control of Surgical Instruments

8.8. Identification. Check List. Laterality Protocol

8.8.1. Safety in Surgery
8.8.2. Surgical Safety Check List (Check list)
8.8.3. Laterality Protocol

8.9. Safe Practices in Diagnostic Tests

8.9.1. Diagnostic Validity and Reliability
8.9.2. Safe Practices to Reduce Risks
8.9.3. Risk Analysis and Errors. Error Investigation

8.10. Safety in the Sensitive Surgical Patient

8.10.1. Patients Allergic to Latex
8.10.2. Multiple Chemical Sensitivity(MCS)
8.10.3. Isolation Measures in the Surgical Block

Module 9. Safety of the Pediatric Patient 

9.1. Safety of the Pediatric Patient

9.1.1. Safety of the Pediatric Patient
9.1.2. Comprehensive Safe Care
9.1.3. Risk Management. Learning and Continuous Improvement
9.1.4. Active Involvement of the Pediatric Patient and His Family

9.2. Pediatric Patient and Research. Clinical Trials

9.2.1. Peculiarities of Research in the Pediatric Patient
9.2.2. Ethical Aspects in Pediatric Research
9.2.3. Pediatric Patient Safety Research

9.3. Safety in the Hospitalized Pediatric Patient

9.3.1. Adverse Events in the Hospitalized Child
9.3.2. Safety Strategies in the Hospitalized Pediatric Patient
9.3.3. How to Report an Error

9.4. Safety in the Pediatric Surgical Process

9.4.1. Preoperative Welcome. Preoperative Safety
9.4.2. Safety in the Postoperative Period of the Pediatric Surgical Patient
9.4.3. Prevention of Postoperative Infections

9.5. Anesthetic Safety in Pediatrics

9.5.1. Pediatric Perioperative Safety
9.5.2. Safe Anesthesia in Major Outpatient Surgery
9.5.3. Safe Sedation Outside the Operating Room
9.5.4. Pediatric Locoregional Anesthesia

9.6. Pain Management in Pediatrics

9.6.1. Importance of Pain as a Constant Fifth
9.6.2. Assessment of Pain in Pediatrics
9.6.3. Procedures to Reduce Pain in the Pediatric Patient

9.7. Palliative Care in Pediatrics

9.7.1. Home Hospitalization in the Pediatric Palliative Care Patient
9.7.2. Involvement of Family Members and Caregivers in the Safety of the Pediatric  Palliative Care
9.7.3. Safe Use of Medications in Pediatric Palliative Care

9.8. Safety in Neonatology

9.8.1. Differential Aspects of the Neonatal Period
9.8.2. Main Safety Risks in the Neonatal Unit
9.8.3. Safe Practices in Neonatology

9.9. Safety in Functional and Ambulatory Tests

9.9.1. Patient Safety and Risk in the Setting of Assistive Testing
9.9.2. Safe Practices for the Prevention of Adverse Events
9.9.3. How to Deal with an Error

9.10. Safety in Ucip

9.10.1. Critical Patient Safety Indicators
9.10.2. Main Causes of the Production of Adverse Events
9.10.3. Safety Culture and Action in the Face of Adverse Events

Module 10. Humanization of Health care

10.1. Humanization in Health Care

10.1.1. Humanization in Health Care

10.1.1.1. International Regulatory Framework

10.1.2. Starting Elements. Steps to Action
10.1.3. Humanization Strategic Plans

10.2. Patient and Family Well-Being and Comfort Management

10.2.1. Care Culture Centered on the Patient Experience
10.2.2. Infrastructure, Resources and Technology
10.2.3. Humanizing Care Tools

10.2.3.1. Personalization of Care
10.2.3.2. Intimacy
10.2.3.3. Autonomy
10.2.3.4. Shared Decision Making

10.3. Person-Centered Care Model

10.3.1. Systems of Care. Evolution
10.3.2. PCA Model
10.3.3. Professionals. New Roles and Care Teams
10.3.4. Support and Consensus Groups

10.4. Tools to Humanize. Communication Empathy

10.4.1. Values to Humanize the Health Care Environment
10.4.2. Interpersonal Relationships. Holistic and Integral Care
10.4.3. Communication and Empathy
10.4.4. Measuring the Degree of Humanization. Control systems

10.5. Humanization of an Intensive Care Unit

10.5.1. How to Humanize an Intensive Care Unit
10.5.2. Staff Care
10.5.3. Patient, Family, Citizenship
10.5.4. Humanizing the Architecture of an Intensive Care Unit

10.6. Humanized Care of the Terminally Ill

10.6.1. Humanization of Health Care at the End of Life
10.6.2. Care at the End of Life, at Home
10.6.3. Palliative Care in the Hospital. How to Humanize this Care

10.7. Management of Professional Welfare

10.7.1. Well-Being of Professionals

10.7.1.1. Factors that Alter the Well-Being of Professionals 
10.7.1.2. Disorders Present in the Alteration of Professional Well-Being
10.7.1.3. Leader and Group Relationship in the Work Environment
10.7.1.4. Techniques to Improve the Well-Being of Professionals
10.7.1.5. Tools for Measuring Professional Well-Being

10.8. Values-Based Management Model

10.8.1. Values-Based Management
10.8.2. Phases of the Values-based Management Implementation Process

10.8.2.1. Phase 1. Definition of Values
10.8.2.2. Phase II. Communication
10.8.2.3. Phase III. Alignment

10.8.3. Benefits of Management by Values
10.8.4. The Pillars of Value-Based Management in Health Care Institutions

10.9. Humanization in the Care of Special Patients

10.9.1. International Normative Framework
10.9.2. Recognition of the Principle of Personal Autonomy
10.9.3. Strategic Lines and Humanizing Actions

10.9.3.1. Humanized Spaces
10.9.3.2. Humanizing Actions in Consultations and Emergencies
10.9.3.3. Humanizing Actions in Hospital Admissions
10.9.3.4. Humanizing actions for Companions and Family Members

10.9.4. Humanization syllabus for Professionals: Care for the Professional
10.9.5. Models of Humanization Syllabus and Guidelines

10.10. Impact of Covid-19 on the Humanization of Health Care

10.10.1. Impact and Transformation in the Organizational and Care Structure of the Health Care System
10.10.2. Impact of Covid-19 on Communication
10.10.3. More Humanized Infrastructure. Main Strategic Lines of Action

A program designed to provide you with the most complete update on Quality and Patient Safety procedures in health Care centers"