University certificate
The world's largest faculty of information technology”
Description
With this Professional master’s degree, 100% online, you will master Salesforce and get advanced skills to develop fully customized applications"
Declarative Programming in Salesforce is a fundamental process for IT, as it makes it easy for users to configure and customize the platform using visual, rules-based tools. In this way, administrators configure Salesforce based on business requirements without having to rely on developers to write custom code. This, in turn, enables teams to implement changes more quickly and reduces the costs associated with both developing and maintaining individualized solutions. In addition, it fosters greater autonomy and capacity on the part of users to adapt to the changing needs of organizations.
In this scenario, TECH has created an innovative Professional master’s degree in Salesforce Programming. Its main objective is to provide students with the best development practices in this platform, as well as the most sophisticated techniques to lead them to success in the field of programming. To this end, the academic path will delve into issues ranging from different log visibility models or multitenant architectures to community management for external consumers. The curriculum will also provide programmers with a set of declarative automation tools to facilitate rapid iteration and maintainability. In line with this, the didactic materials will analyze different measures to promote security in Apex, Visualforce and Aura, among others.
On the other hand, the methodology of this university degree stands out for its 100% online mode, adapting to the needs of busy professionals who set the goal of advancing in their careers. In addition, it uses the Relearning system, based on the repetition of key concepts to fix knowledge and facilitate learning. In this way, the combination of flexibility and a robust pedagogical approach makes the program highly accessible. In addition, professionals will have access to a comprehensive virtual library full of multimedia resources in different formats to ensure dynamic learning.
A degree that will keep you abreast of the latest trends and updates in the Salesforce platform to elevate your programming skills"
This Professional master’s degree in Salesforce Programming contains the most complete and up-to-date educational program on the market. The most important features include:
- Development of practical cases presented by experts in Salesforce Programming
- The graphic, schematic and practical contents of the program provide complete and practical information on those disciplines that are essential for professional practice
- Practical exercises where the self-assessment process can be carried out to improve learning
- Its special emphasis on innovative methodologies
- Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection assignments
- Content that is accessible from any fixed or portable device with an Internet connection
TECH provides you with a wide variety of learning materials in a variety of formats including how-to videos, supplemental readings, and case studies”
The program’s teaching staff includes professionals from the field who contribute their work experience to this educational program, as well as renowned specialists from leading societies and prestigious universities.
The multimedia content, developed with the latest educational technology, will provide the professional with situated and contextual learning, i.e., a simulated environment that will provide immersive education programmed to learn in real situations.
This program is designed around Problem-Based Learning, whereby the professional must try to solve the different professional practice situations that arise during the academic year For this purpose, the students will be assisted by an innovative interactive video system created by renowned and experienced experts.
Using the revolutionary Relearning methodology, you will effectively integrate all concepts to successfully achieve the results you want"
You'll delve into the OmniStudio Framework to efficiently build, customize and manage business applications in Salesforce"
Syllabus
This university degree will provide students with the best development practices recommended by the Salesforce Platform, developed by a teaching staff with extensive experience in this ecosystem. The curriculum will delve into the different existing models, providing their corresponding user guides, so that graduates can use them to address the implementation processes. Likewise, the syllabus will provide innovative tools and a set of strategies that will help experts achieve success in the field of programming and distribution of proposals. In this sense, the program will offer cutting-edge methods to ensure security in Salesforce.
A curriculum that will provide you with the most innovative strategies to design robust solutions that meet different security requirements”
Module 1. Salesforce Programming
1.1. Salesforce Software-as-a-Service Model
1.1.1. Salesforce Licensing Model
1.1.2. Governor Limits
1.1.3. Types of Existing Environments
1.2. Salesforce Programming Model
1.2.1. Metadata-based Model
1.2.2. Execution Contexts
1.2.3. Salesforce RESTFul API Model
1.3. Multilanguage and Localization in Salesforce
1.3.1. Localization
1.3.2. Multilanguage Management in Salesforce
1.3.3. Using Custom Labels in Salesforce
1.3.4. Translation Workbench
1.4. Access and Permission Management in Salesforce
1.4.1. Profile Management in Salesforce
1.4.2. Permission Sets Management in Salesforce
1.4.3. Permission Sets Group Management in Salesforce
1.5. Record Visibility Model in Salesforce
1.5.1. Data Access Types
1.5.2. Salesforce Visibility Model
1.5.3. Record Sharing in the Visibility Model
1.6. Multitenant Architecture
1.6.1. Multitenant Architecture in Salesforce
1.6.2. Application Development on Multitenant Architecture
1.6.3. Internal Request Processing
1.7. Database Architecture in Salesforce
1.7.1. Platform Data Layer
1.7.2. Database Partitioning by Tenant
1.7.3. Structure of Databases
1.7.4. Management of Indexes and Relations in Databases
1.8. Experience Cloud and Communities for External Users
1.8.1. Experience Cloud Site Administration
1.8.2. Permissions and Visibility Management for External Users
1.8.3. Digital Experience Platform (DXP)
1.8.4. Lightning Web Runtime (LWR)
1.9. AppExchange
1.9.1. Salesforce Partner Ecosystem
1.9.2. Types of Packages
1.9.3. Independent Software Vendor (ISV)
1.10. Salesforce Infrastructure
1.10.1. Domain Management in Salesforce
1.10.2. Hyperforce Model
1.10.3. Edge Network Model
Module 2. Data Modeling in Salesforce
2.1. Data Models
2.1.1. Data Modeling
2.2.2. Object-entity-relationship Model
2.2.3. Good Practices in Information Design and Modeling: Logical and Physical Levels
2.2 Object Typology
2.2.1. Objects-Standard, Custom and Record Types
2.2.2. Event Modeling in Salesforce Using Platform Events
2.2.3. Salesforce Configuration and Parameterization Objects
2.2.4. Other Special Objects
2.3. Document Management in Salesforce
2.3.1. DMS and ECM
2.3.2. Types of Documents in Salesforce
2.3.3. Advanced Knowledge Management with Knowledge Base
2.3.4. Best Practices in Document Management Modeling
2.4. Creating Objects in Salesforce
2.4.1. Best Practices for Generation from UI
2.4.2. Advanced Use of Schema Builder
2.4.3. API for Object Creation
2.5. Data Quality
2.5.1. Best Practices for Attribute Configuration and Validation Rules
2.5.2. Control of Duplicate Records
2.5.3. Reports and Other Tools for Measuring and Monitoring Quality
2.6. Data Query
2.6.1. Best Practices for Data Querying with SOQL
2.6.2. Best Practices for Data Searching with SOSL
2.6.3. Dynamic SOQL & SOSL Configuration
2.7. Database Change Management Using DML Operations
2.7.1. Data Manipulation Language
2.7.2. Dynamic DML
2.7.3. Best Practices for Bulk DML
2.7.4. DML Exception Handling
2.7.5. APIs Available for Data Management
2.8. Processing of Large Data Volumes (LDV)
2.8.1. Table Index Management: Standard and Customized
2.8.2. Skinny Tables
2.8.3. How to Avoid Data Skew
2.8.4. Advanced Optimization Using Data Archiving and the Query Plan Tool
2.9. Information Privacy
2.9.1. Information Privacy
2.9.2. Information Privacy Management
2.9.3. Best Practices to Ensure Data Protection Regulations Compliance
2.10. Security Copy Management
2.10.1. Security Copy Management
2.10.2. Information Backup
2.10.3. Best Practices in Data Backup Solution Design
Module 3. Declarative Programming in Salesforce
3.1. Declarative Programming
3.1.1. Declarative Construction Tools
3.1.2. Formulas and Functions
3.1.3. Functionalities for Mail Templates
3.2. Declarative Page Design
3.2.1. Page Layout, Lightning App Builder and List Views
3.2.2. Buttons, Links and Actions Configuration
3.2.3. In-App Guidance
3.3. Flow Builder
3.3.1. Flow Management
3.3.2. Flow Life Cycle
3.3.3. Reuse with Subflows
3.3.4. Flow Interview: Paused Flows
3.3.5. Flow Bulkification in Transactions
3.4. Screen Flow
3.4.1. Fields in Screen Flow
3.4.2. Flow with Stages
3.4.3. Reactive Screen Flows
3.5. Declarative Automation Tools
3.5.1. Autolaunched Flows-No Triggered
3.5.2. Record Triggered Flows
3.5.3. Platform Event Triggered Flows
3.6. Orchestration of Flows
3.6.1. Orchestration of Flows
3.6.2. Autolaunched Orchestration-No Triggered
3.6.3. Record-Triggered Orchestration
3.7. Exception Handling in Flows
3.7.1. Testing with Flow Builder
3.7.2. Debugging Errors
3.7.3. Monitoring Capabilities
3.7.4. Exception Handling Framework
3.8. Approval Processes
3.8.1. Approval Process Wizard and Required Configuration
3.8.2. Configuration of the Approval Phases
3.8.3. Limits and Considerations
3.9. External Services and Outbound Message
3.9.1. External Service & Flow Action Configuration
3.9.2. Outbound Message: Configuration, Notification & Monitoring
3.9.3. External Services and Outbound Message
3.10. Declarative Analytical Tools
3.10.1. Custom Record Types
3.10.2. Report Construction
3.10.3. Dashboard Construction
3.10.4. Limitations of Reports and Dashboard
Module 4. Programming in APEX for Salesforce
4.1. Development Tools
4.1.1. Developer Console
4.1.2. Recommended IDE for Apex Programming
4.1.3. Salesforce Extensions for VS Code
4.1.4. Code Builder
4.2. Programming with Apex
4.2.1. Apex Programming
4.2.2. Apex Transaction, Methods and Static Variables
4.2.3. Management of Exceptions in Apex
4.3. Data Access from Apex
4.3.1. SOQL Structures and Fundamentals in Apex
4.3.2. Apex Variables in SOQL and SOSL
4.3.3. DML Statements vs. Methods of the System Database Class
4.4. Apex Triggers
4.4.1. Triggers and Execution Order
4.4.2. Context Variables
4.4.3. Bulk Triggers and Best Practices
4.5. Asynchronous Apex
4.5.1. Future Apex
4.5.2. Queueable Apex and Execution Chaining
4.5.3. Apex Scheduler
4.6. Batch Apex
4.6.1. Batch Apex Architecture
4.6.2. Batch Jobs
4.6.3. Batch Apex Limitations
4.7. Apex Security
4.7.1. Apex Applications: Security Methods
4.7.2. Digital Experiences: Methods for Websites
4.7.3. Crypto Layer of Apex
4.8. Record Sharing Using Apex
4.8.1. Sharing Managed by Apex
4.8.2. Recalculation of Sharing with Apex
4.8.3. Assignment of Territories to Opportunities
4.9. Apex Callouts
4.9.1. SOAP Services: Proxy Classes Generated Using WSDL
4.9.2. HTTP Calls: HTTP Class Methods
4.9.3. Limitations of Apex Callouts
4.10. Execution of Unit Tests
4.10.1. Unit Test Execution Patterns
4.10.2. Test Data Isolation
4.10.3. Simulated and Auxiliary Objects: System.StubProvider Interface
4.10.4. Best Practices in the Development of Test Classes
Module 5. UI Programming in Salesforce
5.1. VisualForce
5.1.1. VF Page Creation and Most Common Tags
5.1.2. Standard Controller and Standard List Controller
5.1.3. Custom Controller
5.1.4. Error Handling
5.1.5. Best Practices
5.2. Aura Component
5.2.1. Creating Aura Components and Tags
5.2.2. Lightning Data Service
5.2.3. Communication with Apex Server
5.2.4. Composition and Communication between Components
5.2.5. Error Handling
5.2.6. Best Practices
5.3. Lightning Web Components
5.3.1. LWC Creation and Most Common Tags
5.3.2. Event Management and Lifecycle Hooks
5.3.3. Communication with Apex Server
5.3.4. Page Composition and Communication between Components
5.3.5. Shadow DOM
5.3.6. Use of Cell Phone Capabilities
5.3.7. Error Handling and Debugging
5.3.8. Best Practices
5.4. Lightning Message Service
5.4.1. Message Channel Creation and Scope Configuration
5.4.2. Publishing a Message in a Message Channel
5.4.3. Subscription to a Message Channel
5.4.5. Limitations
5.5. UI Frameworks Coexistence
5.5.1. Visualforce - Aura Component Interoperability
5.5.2. Visualforce - LWC Interaoperability
5.5.3. LWC - Aura Component Interoperability
5.6. Lightning Design System
5.6.1. Platforms
5.6.2. Lightning Design System
5.6.3. Best Practices
5.7. UI Testing
5.7.1. Jasmine
5.7.2. Jest
5.7.3. UTAM
5.7.4. Selenium
5.8. Code Quality
5.8.1. Settings
5.8.2. Linter
5.8.3. RetireJS
5.9. Troubleshooting
5.9.1. Chrome Developer Console
5.9.2. Identify Performance Issues
5.9.3. Identify Networks Issues
5.10. Mobile SDK
5.10.1. Development Modes
5.10.2. Hybrid Application Development
5.10.3. Native Application Development (Android)
Module 6. OmniStudio Framework
6.1. Omnistudio Architecture
6.1.1. Omnistudio Architecture
6.1.2. Omnistudio Component Layers
6.1.3. Omnistudio Version Types
6.2. System Administration and Configuration
6.2.1. Installing and Upgrading Omnistudio
6.2.2. OmniStudio Licenses and Permissions
6.2.3. Configuring Interfaces and Deployments
6.3. Dataraptors
6.3.1. DataRaptor
6.3.2. Types of Dataraptors
6.3.3. Types of Data Returned by Dataraptors
6.3.4. Caching and Security in Dataraptors
6.3.5. Dataraptors Invocation Methods
6.3.6. Best Practices for Dataraptors
6.4. Integration Procedures
6.4.1. Integration Procedures
6.4.2. Types of Actions in Integration Procedures
6.4.3. Caching and Security in Integration Procedures
6.4.4. Integration Procedures Invocation Methods
6.4.5. Error Handling in Integration Procedures
6.4.6. Best Practices for Integration Procedures
6.5. Flexcards
6.5.1. Flexcards
6.5.2. Elements for Flexcards
6.5.3. Flexcard Management
6.5.4. Flexcard Designer
6.5.5. Debugging and Testing in Flexcards
6.5.6. Best Practices for Flexcards
6.6. Omniscripts
6.6.1. Omniscripts
6.6.2. Omniscript Elements
6.6.3. Omniscripts Management
6.6.4. Omniscripts Designer
6.6.5. Debugging and Testing in Omniscripts
6.6.6. Best Practices for Omniscripts
6.7. Business Rules Engine
6.7.1. Business Rules Engine
6.7.2. Decision Matrix
6.7.3. Decision Tables
6.7.4. Expression Sets
6.7.5. Business Rules Integrations
6.7.6. Migration of Calculation Matrix and Calculation Procedures
6.8. Tracking Service
6.8.1. Tracking Service
6.8.2. Configuration of Tracking Service Usage
6.8.3. Elements for Using Tracking Service
6.9. OmniAnalytics Overview
6.9.1. OmniAnalytics
6.9.2. Usage Settings for OmniAnalytics
6.9.3. OmniAnalytics Results for Google Analytics
6.10. IDX Workbench (Deployment Tool)
6.10.1 Installing IDX Workbench
6.10.2 Metadata Configuration and Migration
6.10.3 Metadata Migration Validation
Module 7. API and Integrations in Salesforce
7.1. Salesforce Integration
7.1.1. Outbound Integrations from Salesforce
7.1.2. Inbound Integrations to Salesforce
7.1.3. Salesforce to Salesforce Integrations
7.1.4. Salesforce API Libraries
7.2. External Services
7.2.1. Open AP Standard Specification
7.2.2. External Credentials
7.2.3. Named Credentials
7.3. Connected Apps
7.3.1. Connected App
7.3.2. Integration Scopes
7.3.3. Integration Authorization and Identity Management
7.3.4. Connected Apps Security Policies
7.4. SOAP API
7.4.1. Enterprise WSDL
7.4.2. WSDL Partner
7.4.3. Apex WSDL
7.4.4. WSDL Metadata
7.5. Synchronous REST Integrations
7.5.1. REST API in Salesforce
7.5.2. Connect REST API in Salesforce
7.5.3. Document Management in Salesforce via API
7.6. API for Data Migration
7.6.1. Bulk API
7.6.2. Configuration and Execution of Bulk Data Migration by Bulk API
7.6.3. Data Processing in Bulk Loads
7.6.4. Bulk API 1.0 vs. Bulk API 2.0
7.7. Event-driven Integration
7.7.1. Platform Event Bus
7.7.2. Streaming API in Salesforce
7.7.3. Pub/Sub API in Salesforce
7.7.4. Change Data Capture
7.7.5. Event Subscription from External Systems with the cometD Framework
7.8. Integration for Configuration and Development
7.8.1. Tooling API
7.8.2. API Metadata
7.8.3. Dynamic Org Management Based on Tooling API
7.9. Data Synchronization between Orgs
7.9.1. Data Synchronization Patterns Between Orgs
7.9.2. Salesforce Connect with Cross-Org Adapter
7.9.3. Open Data Protocol (oData)
7.9.4. GraphQL with oData
7.10. Integration Patterns
7.10.1. Remote Process Invocation-Request and Reply
7.10.2. Remote Process Invocation-Fire and Forget
7.10.3. Batch Data Synchronization
7.10.4. Remote Call-In
7.10.5. UI Update Based on Data Changes
7.10.6. Data Virtualization
Module 8. Advanced Programming in Salesforce
8.1. Dynamic Apex
8.1.1. Dynamic Access to Object and Field Definitions
8.1.2. Dynamic SOQL
8.1.3. Dynamic DML
8.2. Platform Cache
8.2.1. Platform Cache. Uses
8.2.2. Org Cache
8.2.3. Session Cache
8.2.4. Best Practices
8.3. Platform Event Bus
8.3.1. Platform Event Bus. Uses
8.3.2. Publication of an Event
8.3.3. Subscription to an Event
8.4. SOLID Principles
8.4.1. Single Responsability
8.4.2. Open-closed
8.4.3. Liskov Substitution
8.4.4. Interface Segregation
8.4.5. Dependency Inversion
8.5. Apex Enterprise Pattern
8.5.1. Separation of Concerns (SOC)
8.5.2. Selector Layer
8.5.3. Domain Layer
8.5.4. Service Layer
8.6. Trigger Framework
8.6.1. Trigger Framework
8.6.2. O’Hara
8.6.3. Dan Appleman
8.6.4. Hari Krishnan
8.6.5. Scot Wells
8.7. Error Framework
8.7.1. Error Framework
8.7.2. Error Capture
8.7.3. Platform Event to Register the Error
8.8. Framework Automations
8.8.1. Automation Tools
8.8.2. Design of Automation Framework
8.8.3. Technical Aspects
8.9. Development Tools
8.9.1. Code Analyzer
8.9.2. Apex Replay
8.9.3. Apex Log Analyzer
8.9.4. Explain Plan
8.10. Troubleshooting Limits in Apex
8.10.1. CPU Time
8.10.2. Too Many SOQL
8.10.3. Heap Size
Module 9. Salesforce Security
9.1. Apex Security
9.1.1. Apex Security
9.1.2. Best Practices for Secure and Attack Protected Code
9.1.3. Encryption of Data in Transit and at Rest
9.2. Visuaforce Security
9.2.1. Visuaforce Security
9.2.2. Security in Visualforce Framework
9.2.3. Best Practices for Secure Visualforce Code
9.3. Security in Aura
9.3.1. Security in Aura Framework
9.3.2. Practical Examples of Protection and Security Evidences in Aura
9.3.3. Best Practices for Secure Code in Aura
9.4. Security in Lightning Web Components
9.4.1. Security in LWC Framework
9.4.2. Practical Examples of Protection and Security Evidences in LWC
9.4.3. Best Practices for Secure Code in LWC
9.5. User Access Management
9.5.1. User Profiling and Licensing (Profiles & Custom Permission)
9.5.2. Role Hierarchy and Territory Model
9.5.3. Team Management (Case, Account and Opportunity)
9.5.4. Queues and User Groups
9.5.5. Best Practices for External User Access
9.6. Security at the Registry Level
9.6.1. OWD, Sharing Rules, ARSDR and Manual Sharing. Best Practices
9.6.2. Registry Locking
9.6.3. Implicit Sharing and Apex Sharing Reasons
9.6.4. Data Masking
9.7. Security at the Field Level
9.7.1. Advanced Profiling Model
9.7.2. Best Practices for Dynamic Forms
9.7.3. FLS Control and Record Visibility in Apex and SOQL
9.8. User Authentication and Salesforce Access Authorization
9.8.1. Authentication Methods (U/P, SSO and Delegated Authentication)
9.8.2. Best Practices in Login Flows
9.8.3. Best Practices for Internal and External Access Best Practices (Experience Cloud)
9.8.4. Configuring Secure Access for External Salesforce Applications
9.8.5. Best Practices in OAuth Flows for Access Authorization
9.9. Monitoring and Security Policies
9.9.1. Salesforce Shield-Advanced Use Cases
9.9.2. Salesforce Shield-Field Audit Trail
9.9.3. Salesforce Shield-Transaction Security Policies
9.10. Security at the Network Level
9.10.1. HTTPS & TLS - Advanced Configuration in Salesforce
9.10.2. 1-way & 2-way SSL Flow. Configuration and Applicability
9.10.3. Network Configuration Best Practices
Module 10. Application Lifecycle Management (ALM) in Salesforce
10.1. Salesforce Development Models
10.1.1. Declarative Development Model
10.1.2. Org-based Development Model
10.1.3. Source Code Based Development Model
10.1.4. Package-based Development Model
10.2. Branching Strategy
10.2.1. GitFlow and Its Evolution Adapted to Salesforce
10.2.2. Branching Strategy Limited to User Stories
10.2.3. Branch Strategy Based on Releases and Major Releases
10.2.4. Coded Approach
10.3. Version Control Systems (VCS)
10.3.1. Version Control Systems (VCS)
10.3.2. Roles and Responsibilities
10.3.3. Git Configuration and Command Execution
10.4. Salesforce DX
10.4.1. Command Console
10.4.2. Orgs Connection and Configuration
10.4.3. Plugins Configuration and Management
10.4.4. Creating Your Own SFDX Plugin
10.5. Programming Based on Metadata
10.5.1. Salesforce Metadata
10.5.2. Metadata Coverage in Salesforce
10.5.3. Deployments Based on Manifest File
10.6. Scratch Orgs
10.6.1. Scratch Orgs
10.6.2. Scratch Orgs Configuration
10.6.3. Org Shapes Generation
10.6.4. Programming Based on Scratch Orgs
10.7. Package Generation and Distribution
10.7.1. Package Structure in Salesforce
10.7.2. Package Distribution
10.7.3. First and Second Generation Packages
10.8. CI/CD Tools
10.8.1. Continuous Integration in Salesforce
10.8.2. Phases of a Continuous Integration Process in Salesforce
10.8.3. Static Code Analysis Tools
10.8.4. Automation Tools
10.9. DevOps Center
10.9.1. DevOps Center in Salesforce
10.9.2. Salesforce DevOps Center Deployment Methodology
10.9.3. Configuring and Executing Deployments with Salesforce DevOps Center
10.10. Publishing Packages on the AppExchange
10.10.1. Managing Namespaces in Salesforce
10.10.2. Package Publishing Process on the AppExchange
10.10.3. Salesforce Security Review
You will have access to a library of multimedia resources 7 days a week, 24 hours a day"
Professional Master's Degree in Salesforce Programming
The Professional Master's Degree in Salesforce Programming created by TECH Global University is your passport to mastery of the leading platform in customer and sales management. With this 100% online program, you will become an expert in developing custom applications, automating business processes and creating unique experiences for your customers using Salesforce, the tool preferred by companies around the world to boost their growth and maximize their results. Here, you will learn about the platform's architecture, its core components and how it integrates with other technologies to deliver complete customer and sales management solutions. In addition, you will gain skills in developing custom applications in Salesforce. You will master the use of Apex, the programming language and Visualforce to create custom solutions that are tailored to the specific needs of your business and your customers.
Learn about Salesforce programming
With this online Professional Master's Degree, you will be prepared to lead development projects on the world's most powerful CRM platform. As you advance through the program, you'll learn how to automate business processes. You will discover the power of Salesforce Workflow Rules, Process Builder and Workflows to simplify repetitive tasks, optimize productivity and improve operational efficiency in your organization. In addition, you'll master data integration and APIs, learn how to connect Salesforce with external systems, databases and third-party applications using REST and SOAP APIs, and how to securely and efficiently synchronize data in real time. In addition, you will explore advanced personalization and user experience enhancement techniques. You will learn how to design and develop engaging and functional user interfaces using Lightning Web Components and Lightning App Builder to create personalized, customer-centric experiences. From this, you will develop technical and strategic skills that will enable you to drive innovation, improve productivity and achieve business success. Enroll today and become a Salesforce expert!