Customer Experiencie professionals are in high demand. Take advantage of this opportunity and give your career a boost" 

In the face of an innovative customer-centric culture that is transforming work teams, it is essential for IT professionals to combine their technical knowledge with a deep understanding of how customers access, use and value the products developed by their company. This postgraduate certificate places special emphasis on the areas of User Experience (UX) and User Interface (UI), as well as the application of these in the field of Artificial Intelligence and other disruptive technologies such as Blockchain, Internet of Things or Augmented Reality. 

In this way, the graduate will develop new methodologies focused on the user and new ways of working adapted to a constantly changing environment. Thus, the importance of the user today will be analyzed and the feedback culture will be deepened. Specify omnichannel strategies and personalization based on micro-interactions. In turn, the computer scientist will address the use of prototyping and wireframing tools that allow communicating and transmitting ideas at an early stage of development.

Likewise, the student will be the one who decides when, where and how to assume the entire course load, as this is an online postgraduate certificate with great flexibility. There are no fixed schedules or face-to-face classes. All the content of the virtual classroom can be followed from any device with internet connection and is available for download. 

Succeed with TECH and acquire the knowledge and skills you need to embark on Customer Experience"

This postgraduate certificate in UX CX. Customer Experience contains the most complete and up-to-date program on the market. The most important features include:

• The development of practical cases presented by experts in UX CX. Customer Experience 
  
• The graphic, schematic, and practical contents with which they are created, provide scientific and practical information on the disciplines that are essential for professional practice
  
• Practical exercises where self-assessment can be used to improve learning
  
• Its special emphasis on innovative methodologies
  
• Theoretical lessons, questions for experts and individual reflection work 
  
• Content that is accessible from any fixed or portable device with an Internet connection  

SIt provides concrete prototyping and wireframing tools, as well as Front End development frameworks"

The program’s teaching staff includes professionals from the sector who contribute their work experience to this educational program, as well as renowned specialists from leading societies and prestigious universities.

Its multimedia content, developed with the latest educational technology, will provide the professional with situated and contextual learning, i.e., a simulated environment that will provide an immersive education programmed to learn in real situations.

The design of this program focuses on Problem-Based Learning, by means of which the professional must try to solve the different professional practice situations that are presented throughout the academic course. For this purpose, the student will be assisted by an innovative interactive video system created by renowned experts.   

IT professionals focused on the right customer experience offer a competitive advantage for better jobs" 

The online methodology allows you to follow the postgraduate certificate from wherever you want and at your own pace, to combine your work, personal and academic life more easily" 

Through this training, IT professionals will acquire the necessary knowledge to work in Customer Experience. All of this, with the security and efficiency of a postgraduate certificate created to boost IT professionals in the handling and approach of an integral management of the customer portfolio in order to offer a professional experience that will allow them to compete with their clients.  

TECH helps you achieve your goals by offering you the best specialized teaching" 

General Objectives

• Set the foundations of a customer-centric culture that changes the way products are developed and created, identify the most important methodologies 
• Assess the most important tools and techniques in CX analysis and the common enterprise technology stack 
• Determine how to develop a User Experience process from research to prototyping, testing and production start-up 
• Analyze interface design, design theory, and how UIs can help exponentially improve the customer experience 

Specific Objectives

• Analyze the importance of the user today and delve into the feedback culture 
• Specify omnichannel strategies and personalization based on micro-interactions
• Study the evolution of web analytics to behavioral analytics
• Determine how Artificial Intelligence has taken CX to the next level
• Establish the most important web experience, mobility and accessibility analytics techniques 
• Present the Design Thinking methodology and the User Experience creation process
• Present concrete prototyping and wireframing tools, as well as front-end development frameworks

This postgraduate certificate will lead you to the concrete knowledge you need as a computer scientist to compete among the best in the industry"