University certificate
The world's largest school of business”
Why study at TECH?
With this 100% online Advanced master’s degree, you will efficiently manage logistics operations to increase organizational efficiency, reduce costs and improve market competitiveness”
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Logistics is a fundamental element in the creation of value in modern companies. Therefore, strategic decisions affect all aspects of the operation, from procurement to distribution. However, with the increasing globalization of markets, companies must adopt flexible and efficient logistics models that adapt to a changing environment. Therefore, specialists need to have a comprehensive understanding of the assessment of Senior Logistics Management, with an approach based on strategic planning, technological innovation and supply chain management.
In this context, TECH has created a pioneeringAdvanced master’s degree in Senior Logistics Management. Designed by leaders in this field, the curriculum will delve into issues ranging from the fundamentals of executive management or the implementation in companies of latest-generation technologies such as big data to the most sophisticated techniques to optimize the distribution chain of products. Accordingly, graduates will obtain advanced technical competencies to efficiently manage logistics operations in a global and competitive environment.
On the other hand, the methodology of the university program is based on TECH's Relearning method, which guarantees the exhaustive assimilation of complex concepts. It should be noted that the only thing that professionals need to access this Virtual Campus is a device with Internet access, where they will find a variety of multimedia resources such as explanatory videos. In addition, renowned International Guest Directors will give exclusive Masterclasses.
Renowned International Guest Directors will give intensive Masterclasses that will provide you with the most innovative strategies to optimize the efficiency of Logistics Operations”
This Advanced master’s degree in Senior Logistics Management contains the most complete and up-to-date program on the market. The most important features include:
- The development of practical cases presented by experts in Senior Logistics Management
- The graphic, schematic, and practical contents with which they are created, provide scientific and practical information on the disciplines that are essential for professional practice
- Practical exercises where the self-assessment process can be carried out to improve learning
- Its special emphasis on innovative methodologies in financial practice
- Theoretical lessons, questions to the expert, debate forums on controversial topics, and individual reflection assignments
- Content that is accessible from any fixed or portable device with an Internet connection
TECH's characteristic Relearning system will allow you to learn at your own pace without depending on external teaching conditions”
It includes in its teaching staff professionals belonging to the field of Senior Logistics Management who pour into this program the experience of their work, as well as recognized specialists from leading companies and prestigious universities.
The multimedia content, developed with the latest educational technology, will provide the professional with situated and contextual learning, i.e., a simulated environment that will provide an immersive learning experience designed to prepare for real-life situations.
This program is designed around Problem-Based Learning, whereby the student must try to solve the different professional practice situations that arise throughout the program. For this purpose, the professional will be assisted by an innovative interactive video system created by renowned and experienced experts.
You will have comprehensive knowledge of supply chain management and best practices in logistics"
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You will lead projects that optimize the sustainability, quality and resilience of logistics activities"
Syllabus
Logistics professionals need to stay at the forefront of the latest trends in this field in order to successfully manage different business operations. In order to facilitate this task, TECH has created a pioneering Advanced master’s degree in Senior Logistics Management, which will provide graduates with the most modern tools to optimize the efficiency of the supply chain and boost both the competitiveness and innovation of organizations in the long term.
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You will use the most sophisticated techniques of Predictive Analytics to detect dangers in the supply chain and develop strategies to ensure operational resilience”
Module 1. Leadership, Ethics and Social Responsibility in Companies
1.1. Globalization and Governance
1.1.1. Governance and Corporate Governance
1.1.2. The Fundamentals of Corporate Governance in Companies
1.1.3. The Role of the Board of Directors in the Corporate Governance Framework
1.2. Leadership
1.2.1. Leadership. A Conceptual Approach
1.2.2. Leadership in Companies
1.2.3. The Importance of Leaders in Business Management
1.3. Cross-Cultural Management
1.3.1. Cross-Cultural Management Concept
1.3.2. Contributions to Knowledge of National Cultures
1.3.3. Diversity Management
1.4. Management and Leadership Development
1.4.1. Concept of Management Development
1.4.2. Concept of Leadership
1.4.3. Leadership Theories
1.4.4. Leadership Styles
1.4.5. Intelligence in Leadership
1.4.6. The Challenges of Today's Leader
1.5. Business Ethics
1.5.1. Ethics and Morals
1.5.2. Business Ethics
1.5.3. Leadership and Ethics in Companies
1.6. Sustainability
1.6.1. Sustainability and Sustainable Development
1.6.2. The 2030 Agenda
1.6.3. Sustainable Companies
1.7. Corporate Social Responsibility
1.7.1. International Dimensions of Corporate Social Responsibility
1.7.2. Implementing Corporate Social Responsibility
1.7.3. The Impact and Measurement of Corporate Social Responsibility
1.8. Responsible Management Systems and Tools
1.8.1. Corporate Social Responsibility: Corporate Social Responsibility
1.8.2. Essential Aspects for Implementing a Responsible Management Strategy
1.8.3. Steps for the Implementation of a Corporate Social Responsibility Management System
1.8.4. Tools and Standards of Corporate Social Responsibility
1.9. Multinationals and Human Rights
1.9.1. Globalization, Multinational Corporations and Human Rights
1.9.2. Multinational Corporations and International Law
1.9.3. Legal Instruments for Multinationals in the Field of Human Rights
1.10. Legal Environment and Corporate Governance
1.10.1. International Rules on Importation and Exportation
1.10.2. Intellectual and Industrial Property
1.10.3. International Labor Law
Module 2. Strategic Management and Executive Management
2.1. Organizational Analysis and Design
2.1.1. Conceptual Framework
2.1.2. Key Elements in Organizational Design
2.1.3. Basic Organizational Models
2.1.4. Organizational Design: Typologies
2.2. Corporate Strategy
2.2.1. Competitive Corporate Strategy
2.2.2. Types of Growth Strategies
2.2.3. Conceptual Framework
2.3. Strategic Planning and Strategy Formulation
2.3.1. Conceptual Framework
2.3.2. Elements of Strategic Planning
2.3.3. Strategic Formulation: Process of Strategic Planning
2.4. Strategic Thinking
2.4.1. The Company as a System
2.4.2. Organization Concept
2.5. Financial Diagnosis
2.5.1. Concept of Financial Diagnosis
2.5.2. Stages of Financial Diagnosis
2.5.3. Assessment Methods for Financial Diagnosis
2.6. Planning and Strategy
2.6.1. The Plan from a Strategy
2.6.2. Strategic Positioning
2.6.3. Strategy in Companies
2.7. Strategy Models and Patterns
2.7.1. Conceptual Framework
2.7.2. Strategic Models
2.7.3. Strategic Patterns: The Five P’s of Strategy
2.8. Competitive Strategy
2.8.1. Competitive Advantage
2.8.2. Choosing a Competitive Strategy
2.8.3. Strategies Based on the Strategic Clock Model
2.8.4. Types of Strategies according to the Industrial Sector Life Cycle
2.9. Strategic Management
2.9.1. The Concept of Strategy
2.9.2. The Process of Strategic Management
2.9.3. Approaches in Strategic Management
2.10. Strategy Implementation
2.10.1. Indicator Systems and Process Approach
2.10.2. Strategic Map
2.10.3. Strategic Alignment
2.11. Executive Management
2.11.1. Conceptual Framework of Executive Management
2.11.2. Executive Management. The Role of the Board of Directors and Corporate Management Tools
2.12. Strategic Communication
2.12.1. Interpersonal Communication
2.12.2. Communication Skills and Influence
2.12.3. Internal Communication
2.12.4. Barriers to Business Communication
Module 3. People and Talent Management
3.1. Organizational Behavior
3.1.1. Organizational Behavior. Conceptual Framework
3.1.2. Main Factors of Organizational Behavior
3.2. People in Organizations
3.2.1. Quality of Work Life and Psychological Well-Being
3.2.2. Work Teams and Meeting Management
3.2.3. Coaching and Team Management
3.2.4. Managing Equality and Diversity
3.3. Strategic People Management
3.3.1. Strategic Management and Human Resources
3.3.2. Strategic People Management
3.4. Evolution of Resources. An Integrated Vision
3.4.1. The Importance of Human Resources
3.4.2. A New Environment for People Management and Leadership
3.4.3. Strategic Human Resources Management
3.5. Selection, Group Dynamics and Human Resources Recruitment
3.5.1. Approach to Recruitment and Selection
3.5.2. Recruitment
3.5.3. The Selection Process
3.6. Human Resources Management by Competencies
3.6.1. Analysis of the Potential
3.6.2. Remuneration Policy
3.6.3. Career/Succession Planning
3.7. Performance Evaluation and Performance Management
3.7.1. Performance Management
3.7.2. Performance Management: Objectives and Process
3.8. Management of Training
3.8.1. Learning Theories
3.8.2. Talent Detection and Retention
3.8.3. Gamification and Talent Management
3.8.4. Training and Professional Obsolescence
3.9. Talent Management
3.9.1. Keys for Positive Management
3.9.2. Conceptual Origin of Talent and Its Implication in the Company
3.9.3. Map of Talent in the Organization
3.9.4. Cost and Added Value
3.10. Innovation in Talent and People Management
3.10.1. Strategic Talent Management Models
3.10.2. Talent Identification, Training and Development
3.10.3. Loyalty and Retention
3.10.4. Proactivity and Innovation
3.11. Motivation
3.11.1. The Nature of Motivation
3.11.2. Expectations Theory
3.11.3. Needs Theory
3.11.4. Motivation and Financial Compensation
3.12. Employer Branding
3.12.1. Employer Branding in Human Resources
3.12.2. Personal Branding for Human Resources Professionals
3.13. Developing High-Performance Teams
3.13.1. High-Performance Teams: Self-Managed Teams
3.13.2. Methodologies for the Management of High-Performance Self-Managed Teams
3.14. Management Skills Development
3.14.1. What are Manager Competencies?
3.14.2. Elements of Competencies
3.14.3. Knowledge
3.14.4. Management Skills
3.14.5. Attitudes and Values in Managers
3.14.6. Managerial Skills
3.15. Time Management
3.15.1. Benefits
3.15.2. What Can Be the Causes of Poor Time Management?
3.15.3. Time
3.15.4. Time Illusions
3.15.5. Attention and Memory
3.15.6. State of Mind
3.15.7. Time Management
3.15.8. Being Proactive
3.15.9. Be Clear About the Objective
3.15.10. Order
3.15.11. Planning
3.16. Change Management
3.16.1. Change Management
3.16.2. Type of Change Management Processes
3.16.3. Stages or Phases in the Change Management Process
3.17. Negotiation and Conflict Management
3.17.1. Negotiation
3.17.2. Conflict Management
3.17.3. Crisis Management
3.18. Executive Communication
3.18.1. Internal and External Communication in the Corporate Environment
3.18.2. Communication Departments
3.18.3. The Person in Charge of Communication of the Company. The Profile of the Dircom
3.19. Human Resources Management and Occupational Health and Safety Teams
3.19.1. Management of Human Resources and Teams
3.19.2. Occupational Health and Safety Prevention
3.20. Productivity, Attraction, Retention and Activation of Talent
3.20.1. Productivity
3.20.2. Talent Attraction and Retention Levers
3.21. Monetary Compensation vs. Non-Cash
3.21.1. Monetary Compensation vs. Non-Cash
3.21.2. Wage Band Models
3.21.3. Non-Cash Compensation Models
3.21.4. Working Model
3.21.5. Corporate Community
3.21.6. Company Image
3.21.7. Emotional Salary
3.22. Innovation in Talent and People Management
3.22.1. Innovation in Organizations
3.22.2. New Challenges in the Human Resources Department
3.22.3. Innovation Management
3.22.4. Tools for Innovation
3.23. Knowledge and Talent Management
3.23.1. Knowledge and Talent Management
3.23.2. Knowledge Management Implementation
3.24. Transforming Human Resources in the Digital Era
3.24.1. The Socioeconomic Context
3.24.2. New Forms of Corporate Organization
3.24.3. New Methodologies
Module 4. Economic and Financial Management
4.1. Economic Environment
4.1.1. Macroeconomic Environment and the National Financial System
4.1.2. Financial Institutions
4.1.3. Financial Markets
4.1.4. Financial Assets
4.1.5. Other Financial Sector Entities
4.2. Company Financing
4.2.1. Sources of Financing
4.2.2. Types of Financing Costs
4.3. Executive Accounting
4.3.1. Basic Concepts
4.3.2. The Company's Assets
4.3.3. The Company's Liabilities
4.3.4. The Company's Net Worth
4.3.5. Results Research
4.4. Management Accounting to Cost Accounting
4.4.1. Elements of Cost Calculation
4.4.2. Expenses in General Accounting and Cost Accounting
4.4.3. Costs Classification
4.5. Information Systems and Business Intelligence
4.5.1. Fundamentals and Classification
4.5.2. Cost Allocation Phases and Methods
4.5.3. Choice of Cost Center and Impact
4.6. Budget and Management Control
4.6.1. The Budget Model
4.6.2. Capital Budget
4.6.3. The Operating Budget
4.6.5. The Treasury’s Budget
4.6.6. Budget Monitoring
4.7. Treasury Management
4.7.1. Accounting Working Capital and Required Working Capital
4.7.2. Calculation of Operating Cash Requirements
4.7.3. Credit Management
4.8. Corporate Tax Responsibility
4.8.1. Basic Tax Concepts
4.8.2. Corporate Income Tax
4.8.3. Value Added Tax
4.8.4. Other Taxes Related to Commercial Activity
4.8.5. The Company as a Facilitator of the Work of the State
4.9. Corporate Control Systems
4.9.1. Analysis of Financial Statements
4.9.2. The Company's Balance Sheet
4.9.3. The Profit and Loss Statement
4.9.4. The Statement of Cash Flows
4.9.5. Ratio Analysis
4.10. Financial Management
4.10.1. The Company's Financial Decisions
4.10.2. Financial Department
4.10.3. Cash Surpluses
4.10.4. Risks Associated with Financial Management
4.10.5. Financial Administration Risk Management
4.11. Financial Planning
4.11.1. Definition of Financial Planning
4.11.2. Actions to be Taken in Financial Planning
4.11.3. Creation and Establishment of the Business Strategy
4.11.4. The Cash Flow Table
4.11.5. The Working Capital Table
4.12. Corporate Financial Strategy
4.12.1. Corporate Strategy and Sources of Financing
4.12.2. Financial Products for Corporate Financing
4.13. Macroeconomic Context
4.13.1. Macroeconomic Context
4.13.2. Relevant Economic Indicators
4.13.3. Mechanisms for the Control of Macroeconomic Magnitudes
4.13.4. Economic Cycles
4.14. Strategic Financing
4.14.1. Self-Financing
4.14.2. Increase in Equity
4.14.3. Hybrid Resources
4.14.4. Financing Through Intermediaries
4.15. Money and Capital Markets
4.15.1. Money Market
4.15.2. Fixed Income Market
4.15.3. Equity Markets
4.15.4. The Foreign Exchange Market
4.15.5. The Derivatives Market
4.16. Financial Analysis and Planning
4.16.1. Analysis of the Balance Sheet
4.16.2. Income Statement Analysis
4.16.3. Profitability Analysis
4.17. Analyzing and Solving Cases/Problems
4.17.1. Financial Information on Industria de Diseño y Textil, S.A. (INDITEX)
Module 5. Operations and Logistics Management
5.1. Operations Direction and Management
5.1.1. The Role of Operations
5.1.2. The Impact of Operations on the Management of Companies
5.1.3. Introduction to Operations Strategy
5.2. Industrial Organization and Logistics
5.2.1. Industrial Organization Department
5.3. Structure and Types of Production (MTS, MTO, ATO, ETO...)
5.3.1. Production System
5.3.2. Production Strategy
5.3.3. Inventory Management System
5.3.4. Production Indicators
5.4. Structure and Types of Procurement
5.4.1. Function of Procurement
5.4.2. Procurement Management
5.4.3. Types of Purchases
5.4.4. Efficient Purchasing Management of a Company
5.4.5. Stages of the Purchase Decision Process
5.5. Economic Control of Purchasing
5.5.1. Economic Influence of Purchases
5.5.2. Cost Centers
5.5.3. Budget
5.5.4. Budgeting vs. Actual Expenditure
5.5.5. Budgetary Control Tools
5.6. Warehouse Operations Control
5.6.1. Inventory Control
5.6.2. Location Systems
5.6.3. Stock Management Techniques
5.6.4. Storage Systems
5.7. Strategic Purchasing Management
5.7.1. Business Strategy
5.7.2. Strategic Planning
5.7.3. Purchasing Strategies
5.8. Typologies of the Supply Chain (SCM)
5.8.1. Supply Chain
5.8.2. Benefits of Supply Chain Management
5.8.3. Logistical Management in the Supply Chain
5.9. Supply Chain Management
5.9.1. The Concept of Supply Chain Management (SCM)
5.9.2. Costs and Efficiency of the Operations Chain
5.9.3. Demand Patterns
5.9.4. Operations Strategy and Change
5.10. Interactions Between the SCM and All Other Departments
5.10.1. Interaction of the Supply Chain
5.10.2. Interaction of the Supply Chain. Integration by Parts
5.10.3. Supply Chain Integration Problems
5.10.4. Supply Chain
5.11. Logistics Costs
5.11.1. Logistics Costs
5.11.2. Problems with Logistics Costs
5.11.3. Optimizing Logistic Costs
5.12. Profitability and Efficiency of Logistics Chains: KPIs
5.12.1. Logistics Chain
5.12.2. Profitability and Efficiency of the Logistics Chain
5.12.3. Indicators of Profitability and Efficiency of the Supply Chain
5.13. Process Management
5.13.1. Process Management
5.13.2. Process-Based Approach: Process Mapping
5.13.3. Improvements in Process Management
5.14. Distribution and Transportation Logistics
5.14.1. Distribution in the Supply Chain
5.14.2. Transportation Logistics
5.14.3. Geographic Information Systems as a Support for Logistics
5.15. Logistics and Customers
5.15.1. Demand Analysis
5.15.2. Demand and Sales Forecast
5.15.3. Sales and Operations Planning
5.15.4. Collaborative Planning, Forecasting and Replenishment (CPFR)
5.16. International Logistics
5.16.1. Export and Import Processes
5.16.2. Customs
5.16.3. Methods and Means of International Payment
5.16.4. International Logistics Platforms
5.17. Outsourcing of Operations
5.17.1. Operations Management and Outsourcing
5.17.2. Outsourcing Implementation in Logistics Environments
5.18. Competitiveness in Operations
5.18.1. Operations Management
5.18.2. Operational Competitiveness
5.18.3. Operations Strategy and Competitive Advantages
5.19. Quality Management
5.19.1. Internal and External Customers
5.19.2. Quality Costs
5.19.3. Ongoing Improvement and the Deming Philosophy
Module 6. Information Systems Management
6.1. Technological Environment
6.1.1. Technology and Globalization
6.1.2. Economic Environment and Technology
6.1.3. Technological Environment and Its Impact on Companies
6.2. Information Systems in Companies
6.2.1. The Evolution of the IT Model
6.2.2. Organization and IT Departments
6.2.3. Information Technology and Economic Environment
6.3. Corporate Strategy and Technology Strategy
6.3.1. Creating Value for Customers and Shareholders
6.3.2. Strategic IS/IT Decisions
6.3.3. Corporate Strategy vs. Technological and Digital Strategy
6.4. Information Systems Management
6.4.1. Corporate Governance of Technology and Information Systems
6.4.2. Management of Information Systems in Companies
6.4.3. Expert Managers in Information Systems: Roles and Functions
6.5. Information Technology Strategic Planning
6.5.1. Information Technology Strategic Planning
6.5.3. Phases of Information Systems Strategic Planning
6.6. Information Systems for Decision-Making
6.6.1. Business Intelligence
6.6.2. Data Warehouse
6.6.3. BSC or Balanced Scorecard
6.7. Exploring the Information
6.7.1. SQL: Relational Databases. Basic Concepts
6.7.2. Networks and Communications
6.7.3. Operational System: Standardized Data Templates
6.7.4. Strategic System: OLAP, Multidimensional Model and Graphical Dashboards
6.7.5. Strategic DB Analysis and Report Composition
6.8. Corporate Business Intelligence
6.8.1. The World of Data
6.8.2. Relevant Concepts
6.8.3. Main Characteristics
6.8.4. Solutions in Today's Market
6.8.5. Overall Architecture of a Business Intelligence Solution
6.8.6. Cybersecurity in BI and Data Science
6.9. New Business Concept
6.9.1. Why Business Intelligence?
6.9.2. Obtaining Information
6.9.4. Reasons to Invest in Business Intelligence
6.10. Business Intelligence Tools and Solutions
6.10.1. How to Choose the Best Tool?
6.10.2. Microsoft Power BI, MicroStrategy and Tableau
6.10.3. SAP BI, SAS BI and Qlikview
6.10.4. Prometheus
6.11. Business Intelligence Project Planning and Management
6.11.1. First Steps to Define a Business Intelligence Project
6.11.2. BI Solution for the Company
6.11.3. Requirements and Objectives
6.12. Corporate Management Applications
6.12.1. Information Systems and Corporate Management
6.12.2. Applications for Corporate Management
6.12.3. Enterprise Resource Planning or ERP Systems
6.13. Digital Transformation
6.13.1. Conceptual Framework of Digital Transformation
6.13.2. Digital Transformation; Key Elements, Benefits and Drawbacks
6.13.3. Digital Transformation in Companies
6.14. Technology and Trends
6.14.1. Main Trends in the Field of Technology that are Changing Business Models
6.14.2. Analysis of the Main Emerging Technologies
6.15. IT Outsourcing
6.15.1. Conceptual Framework of Outsourcing
6.15.2. IT Outsourcing and its Impact on the Business
6.15.3. Keys to Implement Corporate IT Outsourcing Projects
Module 7. Commercial Management, Strategic Marketing and Corporate Communications
7.1. Commercial Management
7.1.1. Conceptual Framework of Commercial Management
7.1.2. Business Strategy and Planning
7.1.3. The Role of Sales Managers
7.2. Marketing
7.2.1. The Concept of Marketing
7.2.2. The Basic Elements of Marketing
7.2.3. Marketing Activities in Companies
7.3. Strategic Marketing Management
7.3.1. The Concept of Strategic Marketing
7.3.2. Concept of Strategic Marketing Planning
7.3.3. Stages in the Process of Strategic Marketing Planning
7.4. Digital Marketing and E-Commerce
7.4.1. Digital Marketing and E-Commerce Objectives
7.4.2. Digital Marketing and Media Used
7.4.3. E-Commerce. General Context
7.4.4. Categories of E-Commerce
7.4.5. Advantages and Disadvantages of E-Commerce versus Traditional Commerce
7.5. Managing Digital Business
7.5.1. Competitive Strategy in the Face of the Growing Digitalization of the Media
7.5.2. Designing and Creating a Digital Marketing Plan
7.5.3. Return on Investment Analysis in a Digital Marketing Plan
7.6. Digital Marketing to Reinforce a Brand
7.6.1. Online Strategies to Improve Your Brand's Reputation
7.6.2. Branded Content and Storytelling
7.7. Digital Marketing Strategy
7.7.1. Defining the Digital Marketing Strategy
7.7.2. Digital Marketing Strategy Tools
7.8. Digital Marketing to Attract and Retain Customers
7.8.1. Loyalty and Engagement Strategies through the Internet
7.8.2. Visitor Relationship Management
7.8.3. Hypersegmentation
7.9. Managing Digital Campaigns
7.9.1. What Is a Digital Advertising Campaign?
7.9.2. Steps in Launching an Online Marketing Campaign
7.9.3. Mistakes in Digital Advertising Campaigns
7.10. Online Marketing Plan
7.10.1. What Is an Online Marketing Plan?
7.10.2. Steps in Creating an Online Marketing Plan
7.10.3. Advantages of Having an Online Marketing Plan
7.11. Blended Marketing
7.11.1. What Is Blended Marketing?
7.11.2. Differences Between Online and Offline Marketing
7.11.3. Aspects to Be Taken into Account in the Blended Marketing Strategy
7.11.4. Characteristics of a Blended Marketing Strategy
7.11.5. Recommendations in Blended Marketing
7.11.6. Benefits of Blended Marketing
7.12. Sales Strategy
7.12.1. Sales Strategy
7.12.2. Sales Methods
7.13. Corporate Communication
7.13.1. Concept
7.13.2. The Importance of Communication in the Organization
7.13.3. Type of Communication in the Organization
7.13.4. Functions of Communication in the Organization
7.13.5. Elements of Communication
7.13.6. Communication Problems
7.13.7. Communication Scenarios
7.14. Corporate Communication Strategy
7.14.1. Motivational Programs, Social Action, Participation and Training with HR
7.14.2. Internal Communication Support and Tools
7.14.3. Internal Communication Plan
7.15. Digital Communication and Reputation
7.15.1. Online Reputation
7.15.2. How to Measure Digital Reputation?
7.15.3. Online Reputation Tools
7.15.4. Online Reputation Report
7.15.5. Online Branding
Module 8. Market Research, Advertising and Commercial Management
8.1. Market Research
8.1.1. Marketing Research: Historical Origin
8.1.2. Analysis and Evolution of the Conceptual Framework of Marketing Research
8.1.3. Key Elements and Value Contribution of Market Research
8.2. Quantitative Research Methods and Techniques
8.2.1. Sample Size
8.2.2. Sampling
8.2.3. Types of Quantitative Techniques
8.3. Qualitative Research Methods and Techniques
8.3.1. Types of Qualitative Research
8.3.2. Qualitative Research Techniques
8.4. Market Segmentation
8.4.1. Market Segmentation Concept
8.4.2. Utility and Segmentation Requirements
8.4.3. Consumer Market Segmentation
8.4.4. Industrial Market Segmentation
8.4.5. Segmentation Strategies
8.4.6. Segmentation Based on Marketing Mix Criteria
8.4.7. Market Segmentation Methodology
8.5. Research Project Management
8.5.1. Market Research as a Process
8.5.2. Planning Stages in Market Research
8.5.3. Execution Stages in Marketing Research
8.5.4. Managing a Research Project
8.6. International Market Research
8.6.1. International Market Research
8.6.2. International Market Research Process
8.6.3. The Importance of Secondary Sources in International Market Research
8.7. Feasibility Studies
8.7.1. Concept and Usefulness
8.7.2. Outline of a Feasibility Study
8.7.3. Development of a Feasibility Study
8.8. Publicity
8.8.1. Historical Background of Advertising
8.8.2. Conceptual Framework of Advertising; Principles, Concept of Briefing and Positioning
8.8.3. Advertising Agencies, Media Agencies and Advertising Professionals
8.8.4. Importance of Advertising in Business
8.8.5. Advertising Trends and Challenges
8.9. Developing the Marketing Plan
8.9.1. Marketing Plan Concept
8.9.2. Situation Analysis and Diagnosis
8.9.3. Strategic Marketing Decisions
8.9.4. Operating Marketing Decisions
8.10. Promotion and Merchandising Strategies
8.10.1. Integrated Marketing Communication
8.10.2. Advertising Communication Plan
8.10.3. Merchandising as a Communication Technique
8.11. Media Planning
8.11.1. Origin and Evolution of Media Planning
8.11.2. Media
8.11.3. Media Plan
8.12. Fundamentals of Commercial Management
8.12.1. The Role of Commercial Management
8.12.2. Systems of Analysis of the Company/Market Commercial Competitive Situation
8.12.3. Commercial Planning Systems of the Company
8.12.4. Main Competitive Strategies
8.13. Commercial Negotiation
8.13.1. Commercial Negotiation
8.13.2. Psychological Issues in Negotiation
8.13.3. Main Negotiation Methods
8.13.4. The Negotiation Process
8.14. Decision-Making in Commercial Management
8.14.1. Commercial Strategy and Competitive Strategy
8.14.2. Decision Making Models
8.14.3. Decision-Making Analytics and Tools
8.14.4. Human Behavior in Decision Making
8.15. Sales Network Management
8.15.1. Sales Management.
8.15.2. Networks Serving Commercial Activity
8.15.3. Salesperson Recruitment and Training Policies
8.15.4. Remuneration Systems for Own and External Commercial Networks
8.15.5. Management of the Commercial Process. Control and Assistance to the Work of the Sales Representatives Based on the Information
8.16. Implementing the Commercial Function
8.16.1. Recruitment of Own Sales Representatives and Sales Agents
8.16.2. Controlling Commercial Activity
8.16.3. The Code of Ethics of Sales Personnel
8.16.4. Compliance with Legislation
8.16.5. Generally Accepted Standards of Business Conduct
8.17. Key Account Management
8.17.1. Concept of Key Account Management
8.17.2. The Key Account Manager
8.17.3. Key Account Management Strategy
8.18. Financial and Budgetary Management
8.18.1. The Break-Even Point
8.18.2. The Sales Budget. Control of Management and of the Annual Sales Plan
8.18.3. Financial Impact of Strategic Sales Decisions
8.18.4. Cycle Management, Turnover, Profitability and Liquidity
8.18.5. Income Statement
Module 9. Innovation and Project Management
9.1. Innovation
9.1.1. Introduction to Innovation
9.1.2. Innovation in the Entrepreneurial Ecosystem
9.1.3. Instruments and Tools for the Business Innovation Process
9.2. Innovation Strategy
9.2.1. Strategic Intelligence and Innovation
9.2.2. Innovation from Strategy
9.3. Project Management for Startups
9.3.1. Startup Concept
9.3.2. Lean Startup Philosophy
9.3.3. Stages of Startup Development
9.3.4. The Role of a Project Manager in a Startup
9.4. Business Model Design and Validation
9.4.1. Conceptual Framework of a Business Model
9.4.2. Business Model Design and Validation
9.5. Project Direction and Management
9.5.1. Project Management and Direction: Identification of Opportunities to Develop Corporate Innovation Projects
9.5.2. Main Stages or Phases in the Direction and Management of Innovation Projects
9.6. Project Change Management: Training Management
9.6.1. Concept of Change Management
9.6.2. The Change Management Process
9.6.3. Change Implementation
9.7. Project Communication Management
9.7.1. Project Communications Management
9.7.2. Key Concepts for Project Communications Management
9.7.3. Emerging Trends
9.7.4. Adaptations to Equipment
9.7.5. Planning Communications Management
9.7.6. Managing Communications
9.7.7. Monitoring Communications
9.8. Traditional and Innovative Methodologies
9.8.1. Innovative Methodologies
9.8.2. Basic Principles of Scrum
9.8.3. Differences between the Main Aspects of Scrum and Traditional Methodologies
9.9. Creation of a Startup
9.3.1. Creation of a Startup
9.3.2. Organization and Culture
9.3.3. Top Ten Reasons Why Startups Fail
9.10. Project Risk Management Planning
9.10.1. Risk Planning
9.10.2. Elements for Creating a Risk Management Plan
9.10.3. Tools for Creating a Risk Management Plan
9.10.4. Content of the Risk Management Plan
Module 10. Executive Management
10.1. General Management
10.1.1. The Concept of General Management
10.1.2. The General Manager's Action
10.1.3. The CEO and Their Responsibilities
10.1.4. Transforming the Work of Management
10.2. Manager Functions: Organizational Culture and Approaches
10.2.1. Manager Functions: Organizational Culture and Approaches
10.3. Operations Management
10.3.1. The Importance of Management
10.3.2. Value Chain
10.3.3. Quality Management
10.4. Public Speaking and Spokesperson Education
10.4.1. Interpersonal Communication
10.4.2. Communication Skills and Influence
10.4.3. Communication Barriers
10.5. Personal and Organizational Communications Tools
10.5.1. Interpersonal Communication
10.5.2. Interpersonal Communication Tools
10.5.3. Communication in the Organization
10.5.4. Tools in the Organization
10.6. Communication in Crisis Situations
10.6.1. Crisis
10.6.2. Phases of the Crisis
10.6.3. Messages: Contents and Moments
10.7. Preparation of a Crisis Plan
10.7.1. Analysis of Possible Problems
10.7.2. Planning
10.7.3. Adequacy of Personnel
10.8. Emotional Intelligence
10.8.1. Emotional Intelligence and Communication
10.8.2. Assertiveness, Empathy and Active Listening
10.8.3. Self-Esteem and Emotional Communication
10.9. Personal Branding
10.9.1. Strategies for Personal Brand Development
10.9.2. Personal Branding Laws
10.9.3. Tools for Creating Personal Brands
10.10. Leadership and Team Management
10.10.1. Leadership and Leadership Styles
10.10.2. Leader Capabilities and Challenges
10.10.3. Managing Change Processes
10.10.4. Managing Multicultural Teams
Module 11. Business Vision
11.1. Corporate Mission, Vision and Values
11.1.1. Mission, Vision and Values
11.1.2. Relationship with the Functions of the Operations Manager
11.1.3. Example of Mission, Vision and Values in Main Businesses
11.2. Business Organization: Key Departments
11.2.1. Details of Main Departments
11.2.2. Governing Bodies
11.2.3. Influence of the Operations Manager on the Departments
11.3. Commercial Organization: Commercial and Business Administration
11.3.1. Commercial Department
11.3.2. Commercial Administration Department
11.3.3. Coordination Between the Commercial Area and the Rest of the Business
11.4. Industrial Organization and Logistics
11.4.1. Industrial Organization Department
11.4.2. Internal Logistics Department
11.4.3. External Logistics Department
11.5. Management Functions and Skills
11.5.1. Department Headed by the Director of Operations
11.5.2. Responsibilities of an Operations Manager
11.5.3. Focus on Skills
11.6. Leadership
11.7. Human Resources and Occupational Risk Prevention Teams Management
11.7.1. Human Resources Management
11.7.2. Team Management
11.7.3. Occupational Risk Prevention Plan
11.8. Horizontal and Vertical Communication
11.8.1. Horizontal Communication
11.8.2. Vertical Communication
11.8.3. Management Communication
11.9. Costs
11.9.1. Accounting of Costs
11.9.2. Differences Between Spending, Purchasing, Investment, Payment and Cost
11.9.3. Typology and Classification of Costs
11.10. Information Systems
11.10.1. Concept of a Marketing Information System (MIS)
11.10.2. Features of an MIS
11.10.3. The Information in the MIS
11.11. Industry 4.0. Short- and Medium-Term
11.11.1. Big Data
11.11.2. IT
11.11.3. Additive Manufacturing
11.12. Industry 4.0. Long-Term
11.12.1. Machine Learning
11.12.2. Collaborative Robotics
11.12.3. Augmented Reality, Virtual Reality and Cybersecurity
Module 12. Organization of Production, Procurement and Warehouses
12.1. Structure and Types of Production (MTS, MTO, ATO, ETO etc.)
12.1.1. Production Systems and Strategies
12.1.2. Inventory Management System
12.1.3. Production Indicators
12.2. Sales Structure, Types and Channels
12.2.1. Structure of Sales: Organization, Channels and Sector
12.2.2. Structure of Sales: Offices and Sales Groups
12.2.3. Determining a Sales Structure
12.3. Structure and Types of Procurement
12.3.1. Function of Procurement
12.3.2. Procurement Management
12.3.3. The Buying Decision Process
12.4. Design of Production Plants
12.4.1. Industrial Architecture and Plant Layout
12.4.2. Basic Types of Plant Layout
12.4.3. Characteristics for an Appropriate Plant Distribution
12.5. Economic Control of Purchasing
12.5.1. Advanced Warehouse Design
12.5.2. Picking and Sorting
12.5.3. Material Flow Control
12.6. Process Design
12.6.1. Definition of Process Design
12.6.2. Principles of Process Design
12.6.3. Process Modeling
12.7. Resource Allocation
12.7.1. Introduction to Resource Allocation
12.7.2. Project Management
12.7.3. Resource Distribution
12.8. Industrial Operations Control
12.8.1. Process Control and Its Characteristics
12.8.2. Examples of Industrial Processes
12.8.3. Industrial Controls
12.9. Warehouse Operations Control
12.9.1. Warehouse Operations
12.9.2. Inventory Control and Location Systems
12.9.3. Stock Management Techniques
12.10. Maintenance Operations
12.10.1. Industrial Maintenance and Typology
12.10.2. Maintenance Planning
12.10.3. Management of Computer-Assisted Maintenance
Module 13. Operations Management I: Planning, Manufacturing and Warehouses
13.1. Demand Forecasting
13.1.1. Planning System and Production Control
13.1.2. Demand and Types of Demand
13.1.3. Demand Forecasting and Methodology
13.2. Resource Planning and Manufacturing. Capacity
13.2.1. Aggregate Production Planning
13.2.2. Master Production Planning System
13.2.3. Approximate Capacity Planning System
13.3. Sequencing
13.3.1. Material Requirements Planning
13.3.2. Capacity Requirements Planning
13.3.3. Manufacturing Resources Planning (MRPII)
13.4. Manufacturing Preparation
13.4.1. Launching and Control System for Production Activities
13.4.2. Production Programming
13.4.3. Sequencing. Production Control
13.5. Maintenance Control
13.5.1. Maintenance Control
13.5.2. Maintenance Control Cycle
13.5.3. Designing a Maintenance Plan
13.6. Lean Warehouse
13.6.1. Introduction to Lean Manufacturing
13.6.2. Structure of the Lean System
13.6.3. Lean Techniques
13.7. Warehouse Design and Management
13.7.1. Advanced Warehouse Design
13.7.2. Picking and Sorting
13.7.3. Material Flow Control
13.8. Manufacturing Costs
13.8.1. Production Costs
13.8.2. Other General Manufacturing Costs
13.8.3. Cost Systems
13.9. Warehouse Costs
13.9.1. Introduction to Warehousing Costs
13.9.2. Classification of Warehousing Costs
13.9.3. Inventory Assessments
13.10. Information Systems in Planning and Manufacturing
13.10.1. General Information Systems
13.10.2. Information Systems in Planning and Manufacturing
13.10.3. Market Operations
13.11. Information Systems in Warehouses
13.11.1. Information Systems in Warehouses
13.11.2. Information Technology in Warehouses
13.11.3. Market Options
Module 14. Operations Management II: SCM Logistics
14.1. Supply Chain Design and Management
14.1.1. Introduction to the Supply Chain: Components
14.1.2. Supply Chain Design
14.1.3. Supply Chain Management
14.2. Key Aspects of the Supply Chain
14.2.1. Evolution of the Supply Chain
14.2.2. Key Aspects of the Supply Chain
14.2.3. Scenario Analysis
14.3. Strategic Planning Design throughout the Supply Chain
14.3.1. Strategic Design of Supply Chain
14.3.2. Planning of the Supply Chain
14.3.3. Methodology for the Strategic Design of the Supply Chain
14.4. Order Preparation
14.4.1. Introduction to Order Preparation
14.4.2. Basic Considerations for Order Preparation
14.4.3. Phases of Order Preparation
14.5. Resource Management. Capacity and Schedules
14.5.1. Resources Management and Training
14.5.2. Techniques for Resource Management
14.5.3. Schedules
14.6. External Logistical Planning
14.6.1. Introduction to Integral Logistics
14.6.2. Importance of Logistical Planning
14.6.3. Key Aspects of Logistical Planning
14.7. Reverse Logistics and Sustainability
14.7.1. Sustainable Development
14.7.2. Reverse Logistics
14.7.3. Green Logistics
14.8. International Logistics Distribution
14.8.1. Advanced Warehouse Design
14.8.2. Picking and Sorting
14.8.3. Material Flow Control
14.9. Customer Service
14.9.1. Methods
14.9.2. Indicators
14.9.3. Relationship with Logistics
14.10. Lean Management
14.10.1. Lean Basis with Application in International Logistics
14.10.2. Main Implications and Requirements
14.10.3. Other Methodologies to Improve the Process
14.11. Supply Chain Costs
14.11.1. Cost Cutting Projects
14.11.2. Stages
14.11.3. Case Study
14.12. Information Systems
14.12.1. Amazon Case Study
14.12.2. Integration with Amazon
14.12.3. Message Flow
Module 15. Operations Management III: Strategic Purchasing Management
15.1. Strategic Purchasing Management
15.1.1. Strategic Management: Benefits and Models
15.1.2. Strategic Purchasing Management and its Factors
15.1.3. Purchasing Strategies
15.2. Lean Management in Purchasing Processes
15.2.1. Lean Buying
15.2.2. Outsourcing in the SCM
15.2.3. Lean Supplying
15.3. Purchasing Strategy Design
15.3.1. Externalization
15.3.2. Process Outsourcing
15.3.3. Globalization
15.3.4. Relocation
15.4. Outsourcing-Insourcing
15.4.1. Purchasing Models and Processes
15.4.2. Segmentation Models
15.4.3. Role of e-Procurement
15.5. Strategic Sourcing
15.5.1. Supplier Selection and Strategy
15.5.2. Value Generation from Strategic Procurement
15.5.3. Logistic Operators in Procurement
15.6. Transportation and Distribution Management
15.6.1. Coordination Between Transport and Warehousing
15.6.2. Logistics Activity Zones (LAZ)
15.6.3. Air and Inland Freight Transport Regulations and Agreements
15.7. Global Supply Chain
15.7.1. Introduction and Classification of the Complexity of Supply Chains
15.7.2. Areas of Opportunity in Global Supply Chains
15.7.3. Trends in Global Supply Chains
15.8. Import Management
15.8.1. Customs, Export and Import Processes
15.8.2. International Commerce Institutions and Agreements
15.8.3. Plant Management and International Purchasing
15.9. Incoterms and International Document Management
15.9.1. Exportation or Implantation
15.9.2. Agency, Distribution and International Sales and Purchase Agreements
15.9.3. Industrial and Intellectual Property
15.9.4. Taxes and Tariffs Classification
15.10. Methods and Means of International Payment
15.10.1. Payment Method Selection
15.10.2. Documentary Credit
15.10.3. Bank Guarantee and Documentary Credit
15.11. Purchasing Strategic Management Costs
15.11.1. Value Chain
15.11.2. Procurement Costs
15.11.3. Inventory Valuation
15.12. Information Systems in Purchasing
15.12.1. Master Data
15.12.2. Processes
15.12.3. EDI Messages
Module 16. Operations Management IV: Quality
16.1. Principles of Statistics Applied to Quality Control
16.1.1. Introduction
16.1.2. Measures of Central Tendency
16.1.3. Measures of Dispersion
16.2. Operational Defect Definition
16.2.1. Evolution of Quality in the SCM
16.2.2. Defect Definition, Control and Cataloging
16.2.3. Criteria for Acceptance or Rejection of a Product
16.3. Basic Concepts of Control
16.3.1. Definitions
16.3.2. ISO 9001
16.3.3. Requirements of ISO 9001
16.4. Control Charts by Variables and Attributes
16.4.1. Control by Variable and by Attributes
16.4.2. Control Charts
16.4.3. OC Chart
16.5. Sampling Inspection
16.5.1. Typology
16.5.2. Methodology
16.5.3. Sample Size
16.6. Process Capability
16.6.1. Associated Statistics
16.6.2. Variability
16.6.3. Cp Index
16.7. Six Sigma. Methodology and Strategy
16.7.1. Definition of Six Sigma
16.7.2. Methodology of Six Sigma
16.7.3. Structure of Six Sigma
16.8. Quality Cost
16.8.1. Types of Viability Study
16.8.2. Viability Technique Study
16.8.3. Use Case
16.9. Information Systems
16.9.1. Implementation of Quality in the ERP
16.9.2. Quality Control in Events
16.9.3. Periodic Controls
Module 17. Strategic Planning and IT Project Management
17.1. Global Map of IT Systems (I): ERP, MRP, SGA, MES
17.1.1. Description of Each System
17.1.2. Market Options
17.1.3. Implantation Processes
17.2. Global Map of IT Systems (II): Global Map of IT Systems (II): e-Commerce, Corporate Web, BI, Simulation, Machine Learning and CMMS
17.2.1. Description of Each System
17.2.2. Market Options
17.2.3. Implantation Processes
17.3. IT Systems: High Availability, Security and Maintenance
17.3.1. Aspects to Consider
17.3.2. Market Options
17.3.3. Implementation Processes
17.4. IS Strategic Planning
17.4.1. Aspects to Consider
17.4.2. Technological Resources Management
17.4.3. Adjacent Processes: Reporting and Assessment
17.5. IT Project Management
17.5.1. General Methodology
17.5.2. Agile Manifesto
17.5.3. SCRUM
17.6. Corporate Social Responsibility in IT Projects
17.7. Finance and Responsible Investment in IT Projects
17.8. Business and the Environment in IT Projects
17.9. Systems and Tools for Responsible Management in IT
17.10. Business Ethics in IT Projects
Module 18. Financial Supply Chain Management
18.1. Global Economic Environment
18.1.1. The Fundamentals of the Global Economy
18.1.2. The Globalization of Companies and Financial Markets
18.1.3. Growth & Development in Emerging Markets
18.1.4. International Monetary System
18.2. Financial Accounting in Supply Chain Management
18.2.1. Situation Balance
18.2.2. Losses and Gains
18.2.3. Ratio Interpretation
18.3. Accounting Management in the Supply Chain
18.3.1. Measurable: Productivity
18.3.2. Efficiency and Profitability
18.3.3. Ratios and Management
18.4. Analysis and Financial Planning of the Supply Chain
18.4.1. Definitions
18.4.2. Planning
18.4.3. Examples of Financial Planning
18.5. Financial Diagnosis
18.5.1. Indicators for Analyzing Financial Statements
18.5.2. Profitability Analysis
18.5.3. Economic and Financial Profitability of a Company
18.6. Economic Analysis of Decisions
18.6.1. Budget Control
18.6.2. Competitive Analysis. Comparative Analysis
18.6.3. Decision-Making. Business Investment or Divestment
18.7. Key Financial Aspects in Operations Management in the Supply Chain
18.7.1. Introduction to Order Preparation
18.7.2. Key Aspects
18.7.3. Ratio Interpretation
18.8. Tools for Operations Management in the Supply Chain in Times of Crisis
18.8.1. Definition of Tools and Benefits
18.8.2. Management Tools
18.8.3. Market Operations
18.9. Profitability and Efficiency of Logistics Chains: KPIs
18.9.1. Profitability and Efficiency of Mediations
18.9.2. General Indicators of Logistic Chains
18.9.3. Specific Indicators
Module 19. Operative Strategy and LEAN Management Methodologies
19.1. Lean Management
19.1.1. The Basic Principles of Lean Management
19.1.2. Improvement and Problem-Solving Groups
19.1.3. New Forms of Maintenance and Quality Management
19.2. Implantation of the Global Lean Methodology
19.2.1. Lean Methodology
19.2.2. Implementation Processes
19.2.3. Continuing Improvement
19.3. Process Improvement and Rapid Response Manufacturing (RRM) Techniques
19.3.1. Identifying Points for Improvement
19.3.2. BPM, Simulation and Digital Twin
19.3.3. Choosing the Necessary Tool
19.4. Innovation and Product Engineering in Logistics. Organizations and Product Development
19.4.1. Aspects to Consider
19.4.2. Organizations and Market Development
19.4.3. Market Options
19.5. Total Quality Management and Advanced Management of Logistics Projects
19.5.1. Assessment of Total Quality
19.5.2. Identifying Points for Improvement
19.5.3. Advanced Project Management
19.6. Market Trends Analysis in Logistics
19.6.1. Trend Analysis
19.6.2. Guidelines
19.6.3. Market Options
19.7. IS Trend Analysis
19.7.1. IS Latest Trend Analysis
19.7.2. Tools
19.7.3. Market Options
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Advanced Master's Degree in Senior Logistics Management
Assertive leadership within an organization is given at the time of designing strategies that benefit the proper functioning of the flow of products in the acquisition of inputs, processing and distribution, in the same way, you must understand the importance of solving unforeseen situations and mitigate them as best as possible; all this has had an approach to employees and their needs, to make the processes ideal. Therefore, professionals immersed in this area should specialize in the necessary knowledge to establish one or more projects that meet the management methodologies and expected results, which is why TECH offers the Advanced Master's Degree in Senior Logistics Management so that graduates can stand out in the business sector both nationally and internationally. Finally, the method implemented is totally online, since the learning is based on the e-learning system, which allows flexibility in the time and place of study; it is only necessary to use any digital device such as a computer, a tablet or a smartphone.
Learn about Logistics Management online
This program is developed over two years and consists of more than twenty modules, in which you will delve into management and leadership, market research, global sourcing, performance and auditing, financial supply chain, socio-ecological impact, business and operations strategy, management methodologies, supply chain, international operations, contracting and project quality, among other topics. All of the above was designed with the objectives of strengthening management and leadership skills, as well as developing new competencies and skills that will be essential in professional development; and so, after the program, the student will be able to make global decisions with an innovative perspective. The faculty of the academic program stands out in the labor area, by which it is possible to transmit knowledge in terms of logistics, evidencing the need for coordination in terms of economic sectors, means of distribution, actions on business operations and suppliers; along with the basic processes within the company, which are central in the management of operations, thus being a learning based on the recognition of practice and academic rigor.