This TECH specialization will give you an in-depth understanding of the most appropriate way to successfully manage pharmacy offices"

Why Study at TECH?

TECH is the world's largest 100% online business school. It is an elite business school, with a model based on the highest academic standards. A world-class centre for intensive managerial skills training.   

TECH is a university at the forefront of technology, and puts all its resources at the student's disposal to help them achieve entrepreneurial success"

At TECH Global University

Innovation

The university offers an online learning model that combines the latest educational technology with the most rigorous teaching methods. A unique method with the highest international recognition that will provide students with the keys to develop in a rapidly-evolving world, where innovation must be every entrepreneur’s focus.

"Microsoft Europe Success Story", for integrating the innovative, interactive multi-video system.  

The Highest Standards

Admissions criteria at TECH are not economic. Students don't need to make a large investment to study at this university. However, in order to obtain a qualification from TECH, the student's intelligence and ability will be tested to their limits. The institution's academic standards are exceptionally high...  

95% of TECH students successfully complete their studies.

Networking

Professionals from countries all over the world attend TECH, allowing students to establish a large network of contacts that may prove useful to them in the future.  

100,000+ executives trained each year, 200+ different nationalities.

Empowerment

Students will grow hand in hand with the best companies and highly regarded and influential professionals. TECH has developed strategic partnerships and a valuable network of contacts with major economic players in 7 continents.  

500+ collaborative agreements with leading companies.

Talent

This program is a unique initiative to allow students to showcase their talent in the business world. An opportunity that will allow them to voice their concerns and share their business vision. 

After completing this program, TECH helps students show the world their talent. 

Multicultural Context

While studying at TECH, students will enjoy a unique experience. Study in a multicultural context. In a program with a global vision, through which students can learn about the operating methods in different parts of the world, and gather the latest information that best adapts to their business idea. 

TECH students represent more than 200 different nationalities.   

Learn with the best

In the classroom, TECH teaching staff discuss how they have achieved success in their companies, working in a real, lively, and dynamic context. Teachers who are fully committed to offering a quality specialization that will allow students to advance in their career and stand out in the business world. 

Teachers representing 20 different nationalities. 

TECH strives for excellence and, to this end, boasts a series of characteristics that make this university unique:   

Analysis

TECH explores the student’s critical side, their ability to question things, their problem-solving skills, as well as their interpersonal skills.  

Academic Excellence

TECH offers students the best online learning methodology. The university combines the Relearning method (a postgraduate learning methodology with the highest international rating) with the Case Study. A complex balance between tradition and state-of-the-art, within the context of the most demanding academic itinerary.  

TECH is the world’s largest online university. It currently boasts a portfolio of more than 10,000 university postgraduate programs. And in today's new economy, volume + technology = a ground-breaking price. This way, TECH ensures that studying is not as expensive for students as it would be at another university.  

At TECH, you will have access to the most rigorous and up-to-date case studies in the academic community”

The Advanced master’s degree Global MBA in Pharmacy Office Management and Administration is a tailor-made program that is delivered in a 100% online format so that students can choose the time and place that best suits their availability, schedules and interests. 

A program that takes place over 24 months and is intended to be a unique and stimulating experience that lays the foundation for your success as a manager and entrepreneur in the pharmaceutical field. 

Through this complete syllabus, our students will be able to acquire a deep knowledge in this subject"

Syllabus

The Advanced master’s degree Global MBA in Pharmacy Office Management and Administration at TECH Global University is an intensive program that prepares students to face challenges and business decisions both nationally and internationally. Its content is designed to promote the development of managerial skills that enable more rigorous decision-making in uncertain environments. 

Throughout 3,000 hours of study, a multitude of practical cases will be analyzed through individual work, which will allow the student to acquire the necessary learning to be more effective and competitive in their daily practice. It is, therefore, an authentic immersion in real business situations. 

This Advanced master’s degree Global MBA in Pharmacy Office Management and Administration deals in depth with the main areas of the company, and is designed for managers to understand pharmaceutical management from a strategic, international and innovative perspective. 

A plan focused on professional improvement and that prepares you to achieve excellence in the field of leadership and business management at the pharmaceutical level. A program that understands both its students' and their companies', needs through innovative content based on the latest trends, and supported by the best educational methodology and an exceptional faculty, which will provide them with the skills to solve critical situations in a creative and efficient way. 

This program takes place over 24 months and is divided into 18 modules: 

Module 1. Leadership, Ethics, and CSR. 
Module 2. Strategic Direction and Executive Management
Module 3. People and Talent Management
Module 4. Economic and Financial Management
Module 5. Operations and Logistics Management 
Module 6. Information Systems Management 
Module 7. Commercial Management, Marketing, and Corporate Communications
Module 8. Innovation and Project Management
Module 9. The Responsible Management of the Pharmacy Office
Module 10. Economic-Financial Management of the Pharmacy Office
Module 11. Management and Administration of Human Resources in the Pharmacy Office
Module 12. Optimization of Purchasing and Logistics Processes at the Pharmacy Office
Module 13. Client/Patient Management 
Module 14. Pharmaceutical Marketing
Module 15. Sales in the Pharmacy Office
Module 16. Communication in the Pharmacy Office 
Module 17. Management of the Professional Services of the Pharmacy Office
Module 18. Quality Management in the Pharmacy Office

Where, When and How is it Taught?

TECH offers the possibility of taking this program completely online. Over the course of the 24 months, the student will be able to access all the contents of this program at any time, allowing them to self-manage their study time. 

Module 1. Leadership, Ethics, and CSR

1.1.  Globalization and Governance  

1.1.1. Globalization and Trends: Internationalization of Markets
1.1.2. Economic Environment and Corporate Governance
1.1.3. Accountability

1.2.  Leadership

1.2.1. Intercultural Environment
1.2.2. Leadership and Business Management
1.2.2. Management Roles and Responsibilities

1.3.  Business ethics  

1.3.1. Ethics and Integrity
1.3.2. Ethical Behavior in Companies
1.3.3. Deontology, Codes of Ethics and Codes of Conduct
1.3.4. Fraud and Corruption Prevention

1.4.  Sustainability 

1.4.1. Business and Sustainable Development
1.4.2. Social, Environmental, and Economic Impact
1.4.3. The 2030 Agenda and the SDGs

1.5.  Corporate Social Responsibility 

1.5.1. Corporate Social Responsibility
1.5.2. Roles and Responsibilities
1.5.3. Implementing Corporate Social Responsibility

Module 2. Strategic Direction and Executive Management

2.1.  Organizational Analysis and Design

2.1.1. Organizational Culture
2.1.2. Organisational analysis
2.1.3. Designing the Organizational Structure

2.2.  Corporate Strategy 

2.2.1. Corporate-Level Strategy
2.2.2. Types of Corporate-Level Strategies
2.2.3. Determining the Corporate Strategy
2.2.4. Corporate Strategy and Reputational Image

2.3.  Strategic Planning and Strategy Formulation

2.3.1. Strategic Thinking
2.3.2. Strategic Planning and Formulation
2.3.3. Sustainability and Corporate Strategy

2.4.  Strategy Models and Patterns

2.4.1. Wealth, Value, and Return on Investments 
2.4.2. Corporate Strategy: Methodologies
2.4.3. Growing and Consolidating the Corporate Strategy

2.5. Strategic Management

2.5.1. Strategic Mission, Vision, and Values
2.5.2. The Balanced Scorecard
2.5.3. Analyzing, Monitoring, and Evaluating the Corporate Strategy
2.5.4. Strategic Management and Reporting

2.6.  Implementing and Executing Strategy

2.6.1. Strategic Implementation: Objectives, Actions and Impacts
2.6.2. Supervision and Strategic Alignment
2.6.3. Continuous Improvement Approach

2.7.  Executive Management

2.7.1. Integrating Functional Strategies into the Global Business Strategies
2.7.2. Management Policy and Processes
2.7.3. Knowledge Management

2.8.  Analyzing and Solving Cases/Problems 

2.8.1. Problem Solving Methodology
2.8.2. Case Method
2.8.3. Positioning and Decision-Making

Module 3. People and Talent Management

3.1. Organizational Behavior

3.1.1. Organizational Theory
3.1.2. Key Factors for Change in Organizations
3.1.3. Corporate Strategies, Types, and Knowledge Management

3.2. Strategic People Management

3.2.1. Job Design, Recruitment, and Selection
3.2.2. Human Resources Strategic Plan: Design and Implementation
3.2.3. Job Analysis: Design and Selection of People
3.2.4. Training and Professional Development

3.3. Management and Leadership Development

3.3.1. Management Skills: 21st Century Skills and Abilities
3.3.2. Non-Managerial Skills
3.3.3. Map of Skills and Abilities
3.3.4. Leadership and People Management

3.4. Change Management

3.4.1. Performance Analysis
3.4.2. Strategic Approach
3.4.3. Change Management: Key Factors, Process Design and Management
3.4.4. Continuous Improvement Approach

3.5. Negotiation and Conflict Management  

3.5.1. Negotiation Objectives: Differentiating Elements
3.5.2. Effective Negotiation Techniques
3.5.3. Conflicts: Factors and Types
3.5.4. Efficient Conflict Management: Negotiation and Communication

3.6. Executive Communication

3.6.1. Performance Analysis
3.6.2. Leading Change. Resistance to Change
3.6.3. Managing Change Processes
3.6.4. Managing Multicultural Teams

3.7. Team Management and People Performance

3.7.1. Multicultural and Multidisciplinary Environment
3.7.2. Team and People Management
3.7.3. Coaching and People Performance
3.7.4. Executive Meetings: Planning and Time Management

3.8. Knowledge and Talent Management

3.8.1. Identifying Knowledge and Talent in Organizations   
3.8.2. Corporate Knowledge and Talent Management Models  
3.8.3. Creativity and Innovation

Module 4. Economic and Financial Management

4.1. Economic Environment

4.1.1. Organizational Theory  
4.1.2. Key Factors for Change in Organizations  
4.1.3. Corporate Strategies, Types, and Knowledge Management

4.2. Executive Accounting

4.2.1. International Accounting Framework
4.2.2. Introduction to the Accounting Cycle
4.2.3. Company Financial Statements
4.2.4. Analysis of Financial Statements: Decision-Making

4.3. Budget and Management Control

4.3.1. Budgetary Planning  
4.3.2. Management Control: Design and Objectives  
4.3.3. Supervision and Reporting  

4.4. Corporate Tax Responsibility

4.4.1.  Corporate Tax Responsibility
4.4.2.  Tax Procedure: A Case-Country Approach

4.5. Corporate Control Systems

4.5.1. Types of Control  
4.5.2. Regulatory Compliance   
4.5.3. Internal Auditing  
4.5.4. External Auditing

4.6. Financial Management  

4.6.1.  Introduction to Financial Management  
4.6.2.  Financial Management and Corporate Strategy    
4.6.3.  Chief Financial Officer (CFO): Managerial Skills

4.7. Financial Planning

4.7.1.  Business Models and Financing Needs
4.7.2.  Financial Analysis Tools
4.7.3.  Short-Term Financial Planning
4.7.4.  Long-Term Financial Planning

4.8. Corporate Financial Strategy

4.8.1. Corporate Financial Investments
4.8.2. Strategic Growth: Types

4.9. Macroeconomic Context

4.9.1. Macroeconomic Analysis  
4.9.2. Economic Indicators  
4.9.3. Economic Cycle  

4.10. Strategic Financing 

4.10.1. The Banking Business: Current Environment  
4.10.2. Risk Analysis and Management

4.11. Money and Capital Markets 

4.11.1. Fixed Income Market  
4.11.2. Equity Market  
4.11.3. Valuation of Companies  

4.12. Analyzing and Solving Cases/Problems

4.12.1. Problem Solving Methodology
4.12.2. Case Method

Module 5. Operations and Logistics Management 

5.1. Operations Management

5.1.1. Define the Operations Strategy 
5.1.2. Supply Chain Planning and Control
5.1.3. Indicator Systems

5.2. Purchasing Management 

5.2.1. Stock Management 
5.2.2. Warehouse Management
5.2.3. Purchasing and Procurement Management

5.3. Supply Chain Management (I)

5.3.1.  Costs and Efficiency of the Operations Chain
5.3.2.  Change in Demand Patterns
5.3.3.  Change in Operations Strategy

5.4. Supply Chain Management (II) Implementation

5.4.1.  Lean Manufacturing/Lean Thinking
5.4.2.  Logistics Management
5.4.3.  Purchasing

5.5. Logistical Processes

5.5.1. Organization and Management by Processes
5.5.2. Procurement, Production, Distribution   
5.5.3. Quality, Quality Costs, and Tools  
5.5.4. After-Sales Service

5.6. Logistics and Customers 

5.6.1. Demand Analysis and Forecasting
5.6.2. Sales Forecasting and Planning
5.6.3. Collaborative Planning, Forecasting, and Replacement

5.7. International Logistics

5.7.1. Customs, Export and Import processes
5.7.2. Methods and Means of International Payment
5.7.3. International Logistics Platforms

5.8. Competing through Operations 

5.8.1. Innovation in Operations as a Competitive Advantage in the Company
5.8.2. Emerging Technologies and Sciences
5.8.3. Information Systems in Operations

Module 6. Information Systems Management 

6.1. Information Systems Management

6.1.1. Business Information Systems
6.1.2. Strategic Decisions
6.1.3. The Role of the CIO

6.2. Information Technology and Business Strategy 

6.2.1.  Company and Industry Sector Analysis
6.2.2.  Online Business Models
6.2.3.  The Value of IT in a Company

6.3. IS Strategic Planning  

6.3.1.  The Process of Strategic Planning
6.3.2.  Formulating the IS Strategy 
6.3.3.  Strategy Implementation Plan

6.4. Information Systems and Business Intelligence

6.4.1. CRM and Business Intelligence
6.4.2. Business IntelligenceProject Management
6.4.3. Business Intelligence Architecture

6.5. New ICT-Based Business Models

6.5.1.  Technology-Based Business Models
6.5.2.  Innovation Abilities
6.5.3.  Redesigning the Value Chain Processes

6.6. e-Commerce

6.6.1. e-Commerce Strategic Plan
6.6.2. Logistics Management and Customer Service in E-Commerce
6.6.3. e-Commerce as an Opportunity for Internationalization

6.7. e-Business Strategies

6.7.1.  Social Media Strategies
6.7.2.  Optimizing Service Channels and Customer Support
6.7.3.  Digital Regulation

6.8. Digital Business

6.8.1. Mobile e-Commerce
6.8.2. Design and Usability
6.8.3. e-Commerce Operations

Module 7. Commercial Management, Marketing, and Corporate Communications

7.1. Commercial Management 

7.1.1. Sales Management
7.1.2. Commercial Strategy
7.1.3. Sales and Negotiation Techniques
7.1.4. Management of Sales Teams

7.2. Marketing

7.2.1. Marketing and the Impact on the Company  
7.2.2. Basic Marketing Variables  
7.2.3. Marketing Plan  

7.3. Strategic Marketing Management

7.3.1. Sources of Innovation
7.3.2. Current Trends in Marketing  
7.3.3. Marketing Tools  
7.3.4. Marketing Strategy and Communication with Customers  

7.4. Digital Marketing Strategy 

7.4.1.  Approach to Digital Marketing   
7.4.2.  Digital Marketing Tools    
7.4.3.  Inbound Marketing and the Evolution of Digital Marketing

7.5. Sales and Communication Strategy

7.5.1. Positioning and Promotion  
7.5.2. Public Relations   
7.5.3. Sales and Communication Strategy

7.6. Corporate Communication

7.6.1.  Internal and External Communication  
7.6.2.  Communication Departments  
7.6.3.  Communication Managers: Managerial Skills and Responsibilities

7.7. Corporate Communication Strategy

7.7.1.  Corporate Communication Strategy    
7.7.2.  Communication Plan  
7.7.3.  Press Release/Clipping/Publicity Writing

Module 8. Innovation and Project Management

8.1. Innovation

8.1.1.  Conceptual Framework for Innovation  
8.1.2.  Types of Innovation  
8.1.3.  Continuous and Discontinuous Innovation  
8.1.4.  Training and Innovation  

8.2. Innovation Strategy

8.2.1.  Innovation and Corporate Strategy  
8.2.2.  Global Innovation Project: Design and Management   
8.2.3.  Innovation Workshops  

8.3. Business Model Design and Validation

8.3.1.  The Methodology Lean Startup  
8.3.2.  Innovative Business Initiative: Stages  
8.3.3.  Financing Arrangements  
8.3.4.  Model Tools: Empathy Map, Canvas Model, and Metrics  
8.3.5.  Growth and Loyalty  

8.4. Project Management

8.4.1. Innovation Opportunities   
8.4.2. Feasibility Study and Proposal Specification  
8.4.3. Project Definition and Design  
8.4.4. Project Execution  
8.4.5. Project Closure

Module 9. The Responsible Management of the Pharmacy Office

9.1. The Role of Community Pharmacy. Scope of Action of the Community Pharmacist. Mission of the Organization
9.2. Analysis of the Community Pharmacy Environment 
9.3. Promoting Health From the Community Pharmacy 
9.4. Implementation of Good Practices in the Community Pharmacy 
9.5. Rational Use of Medicines in Pharmacy Offices 
9.6. Training and Information for the Proper Use of Medicines and Medical Devices 
9.7. Professional Discretion. Moral Basis for Secrecy. Pharmacist and Professional Secrecy 
9.8. Concept and Functions of Codes of Ethics. Responsibly Performing Professional Skills. Unfair Competition
9.9. Corporate Social Liability Applied to the Pharmacy Office. Respect for the Environment and Waste Management 
9.10. Organization of a Pharmacy Office 

Module 10. Economic-Financial Management of the Pharmacy Office

10.1. Fundamentals of Pharmacy Management 
10.2. Management Processes in Pharmacy 
10.3. Analysis of Financial and Economic Ratios in Pharmacy 
10.4. Inventory Management 

Module 11. Management and Administration of Human Resources in the Pharmacy Office

11.1. Organisational Models. Structure and Organization Charts 
11.2. The Team as a Motor. Profile of the Owner and Collaborators 
11.3. Personnel Selection and Interview 
11.4. Relatives in Pharmacy 
11.5. Definition of the Mission. Stakeholders 
11.6. Interdependencies and Leadership 
11.7. Management and Development of People in Connection with the Mission
11.8. Motivation: Training and Professional Development, Remuneration, etc. 
11.9. Occupational Hazard Prevention 
11.10. Organization and Internal Communication 

Module 12. Optimization of Purchasing and Logistics Processes at the Pharmacy Office

12.1. Logistics Operators and Their Supply Models 
12.2. The Purchase 
12.3. Managing and Negotiating with Suppliers 
12.4. The Distribution Chain
12.5. Product Assortment 
12.6. Product Management 
12.7. Purchase Management 
12.8. Stock Management 
12.9. The Products 
12.10. The Promotion and Launching of New Products 

Module 13. Client/Patient Management 

13.1. Pharmacy as a Space for Health Management 
13.2. Communication to Approach the Client/ Patient Pairing 
13.3. Client Segmentation 
13.4. Consumer Psychology and Behavior 
13.5. Professional Liability, Management Motor 
13.6. Regular and New Clients 
13.7. Customer Loyalty Programs 
13.8. Customer Service 

Module 14. Pharmaceutical Marketing

14.1. Fundamentals of Marketing 
14.2. Pharmaceutical and Relationship Marketing 
14.3. Markets. Positioning. 
14.4. Market Research in the Pharmacy Office 
14.5. Pharmaceutical Merchandising: Offers and Communication 
14.6. Advertising and Promotion 
14.7. Digitalization of Pharmacy: From 1.0 to 3.0 
14.8. Strategic Marketing 
14.9. Micromarketing 

Module 15. Sales in the Pharmacy Office

15.1. Psychology and Sales Techniques 
15.2. Sales Cycle 
15.3. Sales Projections 
15.4. Price-Setting Policies 
15.5. Types of Products 
15.6. Focus on Product Profitability 
15.7. Types of Purchases and Clients 
15.8. Cross-Selling and Up-Selling 
15.9. Challenging Situations 
15.10. Digital e-Commerce Management 

Module 16. Communication in the Pharmacy Office 

16.1. Concept and Value of Internal Communication 
16.2. Communication With Employees 
16.3. Conflict Management
16.4. Leadership and Team Management 
16.5. Communication With the Client 
16.6. The Image of the Pharmacy Office
16.7. Technical Communication Supports 
16.8. Strategies for Acting on Social Media 
16.9. Digital Marketing to Attract and Retain Customers 

Module 17. Management of the Professional Services of the Pharmacy Office

17.1. Services That Can Be Developed in the Pharmacy 
17.2. Selection and Implementation of Services 
17.3. Requirements for Developing the Services 
17.4. Offering and Monitoring Services 
17.5. Economic Management of Services 

Module 18. Quality Management in the Pharmacy Office

18.1. Quality 
18.2. Certification of Quality of the Pharmacy Office 
18.3. Total Quality and Strategic Management (TQM) 
18.4. Control Points and Improvement Indicators 
18.5. Identification of Strategic Niches and Competitive Advantages 
18.6. Control Panel

A unique, key, and decisive educational experience to boost your professional development and make the definitive leap"